Waterscapes is not a licensed home improvement contractor in MA although they claim to be. Their LLC was dissolved by the state of MA in 2012. In 2014 they registered the same LLC name in NH, but a new address in Rye, NH. This has been reported to AngiesList and they confirmed they are unlicensed and they are taking action against them. They have left us with a giant disaster that needs to be entirely replaced and us out nearly $30,000! Some digging in public records after the fact show they appear to have paid a $30,000 tax lien against the business the day after our checks cleared! Even though they list Groveland as their business address (a PO box) all of their actual business addresses are in Haverhill, MA and Rye, NH. They also do business as ?Custom Outdoor Concepts of Rye? and ?Village Green Landscape Company?. We had a very complex project consisting of limited access, demolition, new walls, lighting, complex drainage, stone veneer and a patio. We shopped around extensively and Carl from Waterscapes came in with a quote in the middle. They claimed to be flexible to work with us as the demolition was completed, showed some portfolio work and claimed to understand the complexity of the project. Their lifetime warranty was also a standout point. From day one it was clear these guys had no clue what they were doing. It took them 3 or 4 tries to do anything that was even remotely correct. There was not a single thing that they didn?t have to redo multiple times. Literally all of the work they left needs to be replaced as it?s incomplete and falling apart. Even though a design was on the contract to be done after demolition was completed they refused to do one, just winging it each day, often doing the opposite of what they told us that very morning. Their excuse for poor decisions and poor craftsmanship was ?You have a lifetime warranty, we?ll come back and do it over!? The project dragged well past their contract end date as they rarely showed up and when they did it was 1-2 hours a day. Even our neighbors commented on their pace and the huge mess. There?s many, many emails and pictures documenting the two months of their daily missteps and our continued disappointment with their work. The wall they did build need to be replaced because it was built wrong, is causing water issues and doesn?t fit the wall cap. The stone veneer they installed is falling off and sloppily installed. The wall cap product is defective, not cut straight or overhanging consistently anywhere. They hit our driveway wall with their truck, smashing the wall cap, then pieced it back together and never told us. We noticed a week later and they said they did it and would replace it? They did, and it looks terrible and needs to be replaced. They also repeatedly dented our HVAC by smashing into it with their wheelbarrows. Ultimately their employee, Casey, admitted this was the hardest project they've ever had and they had no idea how to do it. They had suggested drainage that clearly would have never worked and I had to explain to them why a single 2? drainpipe for 1200 sqf of patio and roof runoff was unacceptable. They were unable to come up with a patio layout that would work due to the complex slope and elevation situation they created. We could no longer trust them to work on our property, between the terrible work, the lying/damages and the fact they were nearly a month over the contracted end date. On December 18th we told them we would not be using them to do the remaining not-started items on the contract. They came and picked up all their tools (and stole and/or broke our tools from our shed) and left a dump truck of gravel blocking our driveway, which they refused to move unless we hired them back for the rest of the job. They refuse to refund any of the advanced payments we made for work they were unable to start or support the warranty or finish the work we paid for in full.