Recent Review: It went terrible. First, Custom Glass is a Lowe's installer. I went through Lowe's and they referred me to Custom Glass for the installation. The representative at Custom Glass told me to bypass Lowe's and go directly to them. I should have looked at this right away as unprofessional, but I just wanted to get my shower door installed as quickly as possible. Throughout the entire process of working with Custom Glass, the representative was rude and unprofessional. Since they bypassed Lowe's, they didn't have the glass door I originally picked out at Lowe's. I asked why and the rep told me "if I don't like what they have to offer then go somewhere else." Again, I should have went with another company at that moment but because I was already down the path with this one I proceeded. Nonetheless, I purchased a shower door on February 19th (process started in January). After providing no updates, I finally emailed them in Mid March asking about the status of the door. They were not flexible about the installation times. We finally agreed to a March 30th installation date and they showed up with the wrong door! I called the owner and he was unprofessional and offered no apology. Instead, he said "we will be out next week with your door." I took the day off work to meet these installers and felt I deserved an apology. I then called the rude rep who answers the phone and she was even more unprofessional. I asked for my money back and this person simply said "have a good day." I would never go back to this company again and I would not advise anyone I know to do so either.