In one word, OUTSTANDING! Right from the start, Shawn/Pyramid is up front with you. He thoroughly explains everything including the roofing system they use, the steps they take as they apply each set of materials, what they do to ensure a secure stable roof, the steps they take to protect your home and cleaning up. He explains the job is done not only to meet industry standards but goes beyond those standards. He provides all the information you need and then some. He provides reassurance that they will do the job right, do it on time and will do it all at a good price. He wants you to be happy with your new roof. After my first conversation with Shawn Pyramid immediately had a leg up on the competition. Shawn educated me on roofing. Unlike the other quotes I received, Pyramid listed the exact materials in writing that they would use. Me not knowing anything about roofing I found this useful but I had to go back to the other roofing companies and ask what materials they used in their quotes to make fair comparisons. I had also checked reviews from different sources, not just 1, and again Pyramid came out on top by a wide margin. Just look for yourself. Another thing I find extremely interesting, ALL other contractors requested at least a portion, if not 100% of payment up front. Pyramid did not. I paid 100% after the job was completed. This tells me that Shawn/Pyramid is confident in their work and doesn’t just want to get the job and your money before a single shingle arrives on your property. Taking my conversations with Shawn, my research on the materials along with the cost, it was a no-brainer selecting Pyramid. My roof is done and I am so happy that I made the decision to go with Pyramid.