The gentleman was extremely knowledgeable, professional and willing to answer my many questions..as I had never had a hot tub before. Would hire them again. My guy's name was Joey.
- Linda T....
AFour Season Spas
Roger has been very responsive and has been great to do business with so far. We purchased a hot tub and are waiting for the delivery in a few weeks. With my work schedule it was difficult to find time to call Roger with my questions but he made it very easy by answering all my questions via email which worked out great for my schedule. I must have had a dozen emails with Roger and he was great at answering them all back very quickly and very detailed answers, not the one line of yes or no. Roger was great at explaining the different features of each model. Roger has a "showroom" which is based out of his house. I live down the street and never thought I would buy a hot tub from someone selling out of their house but being a small business owner I realized these are sometimes the best places to buy from. You have more of a one on one interaction with the sales person (Roger), we were the only ones there to view and sit in the hot tubs and we were not rushed at all. He was able to work around my work schedule so we could come in a little later in the evening when most places are closed. There is also a lot less of a chance a business out of a persons home will go out of business since there is less overhead, no monthly rent for a storefront. My wife and I appreciated Roger's honest opinions and was glad to see he wasn't a normal sales person pushing extra options. We are buying extra add-ons in the end but it was great to not be hounded with them like a few other stores we visited. At first it was odd since I didn't realize what his approach was to selling. I'm so use to sales people being overly excited, a little pushy, and almost very fake that it was nice to have a more down to earth sales person that was more there to teach us about each model, the color options, give his opinions, etc. It felt like I was talking to a friend that knew about hot tubs which was great. I didn't intend to purchase a hot tub from him the same day we went down there but it felt like the right choice. I looked at multiple other showrooms and online sites which says a lot that we ended up purchasing from Roger. I'll update the review once I receive the hot tub and start using it.
- Paul D....
AA-One Pool Care, LLC
I have been using A1 pool care for over 6 years now. Chris has maintained my pool and spa with the utmost care. He is quick to respond to emails and voice messages. He is very knowledgeable on all subjects and has always been professional and courteous. His work ethic is fantastic. I highly recommend him.
- Joe F....
ANew England Spas
Gerard and his team were fantastic. My hot tub was leaking significantly and the heater was not working. I was concerned especially with the cold weather coming. I called and they came out a few days later. Gerard quickly found the problem and fixed it in 10 minutes. He then gave it a thorough inspection and offered up some tips on how to save energy, etc. I would definitely use them again.
- Brian B....
ABill Roux Spa & Pool Service LLC
He is very informative and comes right on time. He is knowledgeable and timely. I don't have a lot of references for the price but based on what other people paid when I looked on Angie's List, I would say that it was excellent.
- Manjula R....
ABay State SPA TECH
Mike responded within a day after I left a message. He came out a few days later and examined the hot tub and confirmed my suspicions that the pump was defective. He ordered a new pump which took a week and returned promptly to replace the unit. He was prompt, attentive and courteous. I would have him service my spa anytime and highly recommend him.
- Robert O....
APatriot Spa Service
Great Job, Fast response. I have a Sweetwater SPA and Steve was there within a day (he had another job in the area). He was done with a previous job earlier and was over my house 30 minutes ahead of the scheduled time (that was a big PLUS!!!) Professional, figured out the issue within minutes, was right on about it!!! Git it going within minutes. I am very new to the hot tubs and Steve gave me a quick run down on necessities!!! Thank you!!!
- Eleonora P....
ACoulthard's Pools & Spas
Coulthard's Pools & Spas' Dana Whitamore came to install our hot tub. The service is an A for everything.
- Mark M....
AOASIS SUNROOMS & SPAS
It went really well. We purchased the hot tub from them and they installed it. Very professional, friendly, welcoming enviroment.
- William H....
ANew England Spas
Our hottub emptied itself this winter without I'm noticing. They told me to keep the tub warm if I can using a space heater, without even being a customer to them before. They came on a warmer day, fixed the broken pipe and flow switch, swapped a burnt fuse and the thing is running again, right before new year.
Business Description: Onyx Marble & Granite is a small family business, it is very important for us to have satisfied customers. Top Quality and Great Customer Services Are Our Priorities. We serve the entire Massachusetts state including the islands.
Dear Valued Customers,
We appreciate all the safe healthy concerns and actions that the government and all its agencies are taking in order to resolve this COVID-19 crisis. As a building industry supplier, Onyx Marble & Granite is an essential service for the housing and commercial construction industry and it is allowed to continue its operation.
While our showroom will by appointment only , we will continue to provide our quality customer service remotely by taking all orders via email, and then coordinate templates and/or installations.
We take the health and safety of our employees and customers very seriously and continue to follow CDC recommendations, such as frequently sanitizing our showrooms, warehouses, and all common areas. In addition, our employees continue to adhere to a protocol of frequent hand-washing, respiratory etiquette, and safe social distancing.
Please contact us with any other inquires or concerns you may have.
Here are the emails you can use to contact us:
Business Description: In Business Since 1999 with 565 fiberglass pools installed in MA, NH, RI and CT Over 20 full time employees. No subcontractors used Fully licensed and insured in MA, NH, RI and CT. The only award winning fiberglass pool company in New England to be nationally and internationally recognized by the pool and spa community of professionals. Additional email - firstname.lastname@example.org.
Business Description: Heavenly Heat Infrared Saunas are made for the chemically sensitive. That means that our infrared saunas create an ideal, safe, and effective detoxification environment for anyone seeking to eliminate toxic substances from their body.
Recent Review: After calling several well rated spa repair companies R&R was the first to answer their phone - which was not a surprise given that I was calling the week between two major holidays. I told the person who answered the phone that the heater died in my hot tub and I wanted a service appointment to get it repaired. I relayed that I diagnosed the failure to the heater since if I turned the set temperature below that of the water both pumps would operate however as soon as the temperature was raised and the heater turned on it would trip the breaker. They agreed that was indicative of heater failure and that the earliest a service tech would be able to arrive was the following week. She also recommended putting a space heater in the equipment compartment to prevent the water from freezing. I was also asked my model of hot tub which I had to call back to tell them. I was surprised the day they were to arrive that they did not give me a call to give a service window, this was not something they promised but I guess I just expected. When the tech showed up that morning he also diagnosed the failure to the heater but that they did not keep my model of heater in stock. I was again a bit surprised since I had told them my exact year, make and model of tub along with the problem and that they did not order a heater or at least ask if I wanted them to order one that I would have to buy either way since they did not normally stock them. I received a call back later that same day telling me the cost of the heater, that it would be in within a few days and that they would call me to schedule the appointment for the following week. A week later when I had not heard back from them I called only to find out they were closed for vacation. I later found out the tech was stopping in while they were on vacation looking for the part to come in and it got delayed in shipping. The following week the heater came in and an appointment was scheduled. The appointment day came, the tech installed the heater only to find it was faulty - obviously this is no fault of theirs. They ordered a new heater and scheduled a follow up appointment for the week after. This final appointment was successful and the hot tub was operational. They did right by me and did not charge me for the second attempt to install the heater. All said and done R&R did a good job. My suggestions for improvement would be to be a bit more communicative with appointment windows and when a timeline is getting missed as well as giving people a option to buy a part if they are confident in their diagnosis.
Recent Review: I found Clear Water through Angies List about 6 months ago when i needed to find someone to clean, repair and refill my hot tub. They were so good, that I called them again now for the winter service. They responded to my service request within a day. Not only did they schedule an appointment immediately, but they also accommodated my need to reschedule in a timely manner. The service person called a half hour before showing up and was on time. He explained what he was dfoing and made recommendations based on our use of the hot tub. I actually learned quite a bit about how to use the chemicals and to keep my hot tub in good shape. I felt that the service was outstanding and I only hope that they will be in business for a long time so that I can use them more over the years.
Business Description: Hearthside Fireplace & Patio located in Warwick, RI is a family owned business with over 30 years experience in the hearth, patio, and hot tub industry. Our staff of knowledgeable sales and service professionals strive to assist every customer find the right product and solution to meet their needs. Our company philosophy is to provide the customer with the best experience throughout the buying experience.
Recent Review: They are cheaper than other pool companies and they do a very good job. They are professional and at least one of the brothers is always on the trip. So you always get good people and I think that they are very good.