I found Loughlin Electric on Angie's List. Based on the good reviews I asked them to do an estimate on installing a charger for my electric car. I decided to have a dedicated electric service set up for the car so that I could avoid putting more load on my existing electrical panel and so that I could track costs. Accordingly Loughlin created an estimate for installing facilities for an second electric meter, running a 100 Amp 240 Volt cable through the home to the charger, and installing the charger itself. They also included a couple of small additional tasks (adding an outlet, etc.) that I needed done. Loughlin's estimate seemed reasonable so I agreed a date (Monday, 9/14/2015) with Ken Assad. He promised the crew would arrive between 8-8:30AM. I arranged a vacation day from work and spent the night before moving furniture, emptying a crawl space, etc., so that the electricians could work. At 7:45AM on the 14th they called and said the crew would be arriving between 10 and 11AM. A team of 3 finally arrived at 1PM. They messed around for about 15 minutes, then two of the three electricians climbed back into their trucks and left the third to tell me that they couldn't do the job because, "they didn't have the right stuff." I asked what this meant and basically got a shrug. I asked if they could at least do the small additional tasks, he flatly refused. I asked him, "What happens next? Can you do the job tomorrow?" and he replied, "we'll give you a call some time." Then they left. I called Loughlin and the person I spoke to said she'd text the owner. I never received a call back. In fact, I didn't hear anything more until an email came on Friday. The email basically said, "if you give me a call maybe we can try again." The following Monday Ken Assad did call from Loughlin but by then I had decided to go with another contractor. The whole experience was very weird and frustrating. I understand that things happen and sometimes workers end up running late but this was a fairly major job that needed the full day. I found the whole, "we don't have the right stuff" business to be decidedly unprofessional. In the end, though, what soured me on Loughlin was that it was impossible to reach anyone who could help me when the job went wrong. I feel that they should have called me to work something out before directing their crew to leave. I took a vacation day and went to considerable effort to prepare my house so Loughlin's team could work. When they drove away they forced me to put everything back, then take another vacation day and do the same preparation again for the electricians who actually did the job. There was never any sense that Loughlin was upset that they failed, that they wanted to make things right, or that they wanted my business. Their attitude was, "if you want to roll the dice again, we might be willing to let you." Rodenhiser Plumbing, Heating, A/C, & Electric ended up installing my car charger. They showed up when they promised and did a fine job. Best of all, they were always reachable by phone and email throughout the process.