Recent Review: Due to challenges at our end, there was a six-month time span between Alan's first visit to look at the kitchen and bedroom on September 16, 2015, and when he began work on the project on March 22, 2016. Consistent with his company's name, Alan showed up right on time back in September of last year to look at the water damage and assess the repair work that needed to be done. He was very personable, and we liked him immediately. He forwarded a quote promptly, just four days later. Since this was our first big home repair project, it turned out that we had a lot to learn. We realized at that point that we needed to figure out whether we wanted to re-mediate the lead paint in the kitchen walls or just ask Alan to contain the lead dust using RRP practices while he worked. We also realized we didn't know if the kitchen and bedroom ceilings were coated with lead paint, because the lead inspector who had assessed our unit some years ago had not tested the ceilings. After bringing in a lead remediation company and the lead inspector, we decided not to re-mediate the lead paint, and learned that the ceilings did not contain lead paint or asbestos, which we were also advised to test for. After all that, we thought we were finally clear on the scope of work. We then asked Alan if he would be willing to change the format of his quote, which was not all inclusive. His quote indicated that some items, such as additional consults to discuss work progress, etc., research in preparation for the project, and materials and the time to purchase them, would be charged depending on actual costs. However, we needed an all-inclusive quote to submit to our insurance company. Alan kindly agreed to prepare an all-inclusive quote for us. I believe he modified the quote at least once more after that first reformatting, as a result of my uncertainty about what our homeowner's insurance appraiser had actually included in the scope of work. Alan was patient with this drawn-out process and quote revisions, which we really appreciated. Another contractor withdrew his proposal towards the end of this process, citing concern about the need for quote modifications. After some additional delay, caused by the need to file a claim with our condo association’s insurance company also, we were finally able to sign a contract with Alan in late January 2016. His first available start date was Monday, March 21st, which was fine with us, since we had some other home repair and renovation projects going on in the meantime. (Alan later offered us an earlier date when another client postponed a project, but ultimately, the 21st ended up being best for him and for us.) When we signed the contract, I let Alan know that I wanted to put together a list of questions for him about how he expected the project to proceed, and about what we should do, and what he would do, to prevent any damage to furnishing, flooring, etc., during the course of the work. Our other home repair and renovation projects had left me a little sadder and wiser about the potential for collateral damage. Alan was completely understanding, and offered to come over before the project started, so that we could discuss my questions in person. We arranged a time in early February. He spent at least an hour discussing the project with me, which I really appreciated. Alan ended up starting on Tuesday, March 22nd, rather than Monday, March 21st, due to a calendar mix-up on his part. This was disappointing, since we had already removed everything possible from the kitchen and taped up the cabinets, and were keen on keeping the disruption to as short a period as possible. However, there was a significant snow storm predicted for our area on March 21st, and ultimately, it did seem wiser to start on Tuesday, since it was unclear what travel conditions would be on Monday. Alan was very responsive too all of our requests during the ongoing work, and we were happy with the end result. There were a few hiccups along the way. Alan asked us what colors we wanted used in the kitchen. We asked him to match the original colors, and were surprised to come home that night to find that the kitchen walls were light green, when they had previously been light blue! Alan mentioned he had used a color fan to try to match the color, and thought he had had a good match. Fortunately, we were fine with the new color, and everyone who has seen it, likes it. He offered to take a chip of paint from the bedroom walls with him when he went to purchase paint for that room. The color he painted the bedroom walls was a good match for the original. On Friday, March 25th, Alan texted me to say, “Kitchen painted except baseboards and near fridge. Two coats on walls and ceiling. Doorways and around window also painted.” We came home that night to find that he had thoughtfully put the bulbs back in the ceiling light fixture sockets. We had been relying on small under counter lights while the ceiling and wall replacement and painting were done. However, when we turned on the overhead lights, we saw that the ceiling had ridges in it in a number of places. Upon closer examination of the whole room the next day, we also saw that the amount of paint had been applied unevenly on some parts of the walls and trim. There were some little gaps where the new dry wall did not meet the trim or baseboard, and some wall paint on the ceiling, and ceiling paint on the walls. There were some sections of doorway trim near the floor that didn’t appear to have been painted. In some places, there were small amounts of wall paint on the trim or trim paint on the wall. The paint lines between the walls and ceiling were not all straight. We were surprised by this, since Alan’s text had implied that the painting in the kitchen was complete, except for the areas he had mentioned. We carefully marked each flaw with a sticky, and went over them all with Alan on Monday morning. Alan mentioned that he had put the bulbs back in the ceiling light sockets right before he left, but hadn’t turned them on. He said that in the natural light of Friday afternoon, the paint job had looked much better. We agreed that the defects were much less visible in natural light. Alan wasn’t happy either with how the kitchen looked in the light of the ceiling bulbs. He acknowledged and fixed each of the flaws we pointed out, and told us we shouldn’t hesitate to let him know if there was anything else that he had missed. I did call him a few days later with some other items, but in that case, he was aware of each one and was already planning to fix it. The quality of the patching and painting work in the bedroom was high, and we did not notice any defects that needed to be corrected. Our final punch list at the end of the project included two chips in the paint on the radiators in the kitchen, which had just been painted the previous month and had been pristine; scratches on the bedroom floor where the bed had been moved (although Alan had used furniture moving coasters, it is likely that there had been some grit on the floor that caused scratches); and scuffs on the kitchen linoleum. Alan brought silver paint and touched up the radiators. He used a special oil on the bedroom floor that made the scratches all but invisible. He cleaned the scuffs on the kitchen floor. Earlier in the project, on his own initiative, he had applied clear caulking between our kitchen counter and the splash-guard, which was badly needed. We appreciated the fact that Alan noticed and took care of this, even though it was not part of the scope of work. He also pointed out that a wall in a little hallway adjacent to our kitchen was badly cracked, and suggested that it would make sense for him to replace the wall and repaint the wall while he was there. He said the additional cost to do the repair would be minor. We agreed. The cost was quite reasonable, and the wall looks so much better now. Alan finished up the work in the bedroom on a Monday. The weekend before that Monday, I had cleaned out the dust and debris out of all of the kitchen cabinets, where it had managed to get in despite the cabinets being taped shut! Some of the dust and debris that I cleaned out of the cabinet above the stove had fallen onto the stove. I fully expected to clean that up later, but when I got home Monday night, Alan had cleaned the stove. A very nice touch that I appreciated. Regarding price, Alan’s was similar to that offered by another reputable contractor from whom we had solicited a proposal. We are pleased with the quality of the final product. We appreciated Alan’s patience in the run-up to signing a contract with him and his responsiveness to each of our requests before and during the project. We also appreciated the extra touches and the excellent cleaning job Alan did after the project was complete. We would (and already have) recommended Alan to others.