We had contracted with Heritage to have a new pool liner installed. While we were waiting for the liner to be installed, the pool pump was starting to have problems. It wasn’t serious, so we arranged with them to do the repair when the liner was installed. Well the pump was starting to have serious problems so I called them to tell them of the problem and see where we were on their install schedule. There were a couple of jobs ahead of us, but they would try and get someone out there . It seemed like within an hour of talking to them, someone showed up and repaired the pump. I have found this company to be knowledgeable about what they sell, pleasant to work with, and willing to provide good customer service.
- Elizabeth P....
CAMERICAN POOL SERVICE INC
They are punctual and professional, but very expensive for work done. They charge you for everything. Your pool cover has to be clear of all leaves and water for opening or there is a $100 fee. All chemicals are extra. Their service for opening and closing is through, but not worth the price.
- Mark H....
This business is now managed out of Danvers, MA. [*** Link removed ***] As a review on Google said, they do not return phone calls. The quality of the work is OK, but billing was all messed up and there is no ability to have a conversation with anyone.
- Thomas E....
ACR QUALITY POOL CARE CORP
Overall, the experience has been okay. The approximate cost is per month, which is average. I'm currently using their services.
- Ted P....
DJ & M Swimming Pool Service
This was the worst pool opening ever. They did an incomplete job and the pool has never been usable this summer It is now almost August They 'opened' the pool in early June I can not get them to return my calls OR E despite more than 7 messages.. I am throwing in the towel (which should go nicely with all the leaves & muck they did not remove from the pool.
- G.m. K....
DPOOLS BY ANDREWS
WE ADVISE AGAINST USING POOLS BY ANDREWS. SINCE COMPLETING THE GUNITE WORK IN MID-APRIL, ANDREWS HAS WORKED AT OUR SITE FOR ONLY 6 DAYS IN THE PAST 2 MONTHS AND ONLY 2 DAYS IN THE PAST 20 DAYS OF JUNE. THEY HAVE 95% OF OUR TOTAL MONEY. PHONE CALLS ARE OFTEN IGNORED, REQUIRING REPEAT PHONE MESSAGES OVER SEVERAL DAYS. SCHEDULES ARE CONSTANTLY PUSHED BACK WITH NO RESPONSIBILITY ASSUMED. COMPLAINTS ARE MET WITH SARCASM AND VEILED THREATS ABOUT SHODDY WORK AND FURTHER DELAYS. ADDITIONAL CONCERNS INCLUDE: (1) SALESMAN'S ESTIMATES OF GRADING REQUIREMENTS: ESTIMATE WAS 2-3 FEET, ACTUAL WAS 8 VERTICAL FEET (RESULT: REQUIRED MORE THAN $5000 IN ADDITIONAL GRAVEL AND DIRT FILL. (2) SALESMAN'S RECOMMENDATION TO USE ANDREWS ELECTRICAL SUBCONTRACTOR -75% OF PAYMENT UP FRONT WITH POOR RESPONSIVENESS AND DELAYS IN SCHEDULE.
- Mary K....
FBullfrog Pools and Spas
George Oaks and Randy Copley improperly installed a new vinyl pool liner. An expert from a different company advised me that the pool now needs to be drained and the liner reset. This will cost me ~$1,750. I requested a refund of this amount from Bullfrog. They refused.
- Keith A....
FEnvironmental Pools Inc
WHAT A COMPLETELY HORRIBLE EXPERIENCE. THEY DRAGGED OUT THE PROJECT FOR MONTHS. THEY INSTALLED CHEAP SYSTEMS INSTEAD OF THE EXPENSIVE ONES ON THE CONTRACT -- THEN REFUSED TO REPLACE THEM SAYING WE DON'T NEED THEM (EVEN THOUGH WE PAID FOR THEM). THEY ARE ALWAYS INCORRECT OR INACCURATE ON THE PHONE AND DON'T RETURN CALLS OR FOLLOW-UP WITH ANYTHING. THEY CHARGE FOR THOUSANDS OF DOLLARS OF EXTRAS THAT WE NEVER ASKED FOR, NEEDED OR WANTED. JUST ABOUT EVERY DETAIL OF THE PROJECT WENT WRONG AND THEY DON'T RESPOND TO ANY REQUESTS FOR HELP. THE TELEPHONE GATEKEEPER IS A NICE PERSON, BUT IS TRAINED TO MAKE SURE CALLS DON'T GET PAST HER OR QUESTIONS ANSWERED GENERICALLY AND INACCURATELY TO KEEP CUSTOMERS IN THE DARK.
- John T....
AFrank J O'Reilly Electrical Service
We had a very hard time trying to find an electrician with any availability. I finally came to Angie's list and found Frank. He called me the same day, came and gave me a free estimate and was back the very next day to do the job. Very professional, helpful, and provided excellent service. We would definitely hire him again.
- Johanna B....
AMelrose Pool Service
The service was great and they were a pleasure to deal with. The price, quality, and service were fantastic. I would hire them again in a heart beat. My only regret is that I only have one pool for them to service. A+++++++++
Recent Review: Nick was great, he was very responsive and came out to help us repair our pool heater on a busy holiday weekend. He was very efficient and knowledgeable and was able to fix our problem very quickly. He also took the time to explain to us exactly what was wrong and what may need to be done in the future and gave us some great advice as new pool owners. He was great to work with and we look forward to working with him again.
Business Description: In Business Since 1999 with 565 fiberglass pools installed in MA, NH, RI and CT Over 20 full time employees. No subcontractors used Fully licensed and insured in MA, NH, RI and CT. The only award winning fiberglass pool company in New England to be nationally and internationally recognized by the pool and spa community of professionals. Additional email - firstname.lastname@example.org.
Recent Review: Great, Prices are listed on website along with all forms to schedule. I submitted contract and deposit and had pool installed within 2 weeks. Tom was able to work around a narrow entract to my backyard. Along with has been very responsive to questions since pool was installed to help provide information on the pool.
Recent Review: We needed a replacement light for our in ground pool and called PRG. The first one they found was more expensive, and they looked some more until they found a more resonable light. Not only did they find us a better priced unit, they got it delivered to us quickly. Since our pool is older, it's not always easy to find parts for the equipment we have, but PRG works with what we have until we can upgrade. They have been opening and closing our pool for 2 years and are great to work with.
Recent Review: Louis from Ranieri Construction evaluated the scope of the project and provided an estimate with phase by phase options depending on what was found during each phase. This included excavating the existing skimmer and pressure testing of the existing lines. Our pool is estimated to be 40 years old. Its construction is somewhat unique with a concrete bottom and fiberglass walls. Louis' careful excavation of the skimmer revealed that the fiberglass wall is fastened to rebar running along the enter outside edge of the pool. This was valuable information as if we had approached this project differently demolition of the concrete deck would likely result in the pool collapsing. Louis is excellent at explaining the details of the work and the options available. He excavated the and replaced the skimmer, cut the concrete deck to create a new trench, replaced the skimmer lines, replumbed the feed and return lines at the pump and filter and laid the new concrete in the trench. I would highly recommend Ranieri Construction.
Business Description: We help families throughout New England childproof their swimming pools. With over 25 years of experience in the child safety industry, we install the Protect-A-Child Pool Fence because we believe it offers the best in safety, quality and construction. We take our work very seriously and our client relationships go much deeper than simply making a sale. We pride ourselves in our exceptional customer service. You can feel peace of mind knowing that we’ll be there for you from the first call through the completed installation.
Business Description: Additional e-mail - email@example.com. Additional services - Natural stone walls, renovation of old concrete, removal and replacement & new decorative hardscape installation on driveways, patios and pool decks, pebblecrete exposed aggregate, stampcrete, colorcrete & decorative pavers.