Tim and Jared (sp?) were absolutely EXCELLENT. This without question the most professional, considerate, knowledgeable team I've ever had the pleasure of having work on my house. Not just chimneys. Ever. Tim immediately handed me his card when I opened the door and was very professional, yet friendly and kind, putting me at ease immediately. I'm a working mom and home alone, and I can't tell you how many times I've felt uneasy with workers in my house or on my property when I'm by myself. The complete opposite was true in this case. I immediately felt in great hands professionally and personally. Tim was well-spoken, knowledgeable, patient, answered all my questions, took time to explain what he was doing and why, and gave me his recommendations without any pressure whatsoever. He and Jared performed the work needed quickly and with absolutely zero mess. Tim showed me before and after pictures of exactly what was done, and what to expect in terms of long-term care. Everything looked great! Tim also took the time to give me a wealth of clear, valuable information about my chimney, safety issues to keep in mind now and later, and overall made me feel empowered to take informed care of this part of my house from here on in. I only met Jared briefly, but he was also very friendly and professional. Bottom line: This team and company are clearly truly concerned about quality and customer service first and foremost. They made a customer for life. Treating people well really does make all the difference!