Recent Review: PROS: People executing the work are fantastic. Polite, on time, quality work, clean up everything before leaving. Quick turn from Clarksville Sales (Garth) when asking for additional work to be done on short notice. ex: Asked if office could be painted prior to carpet installation and they did with 2 days notice, this was fantastic. Megan and Beth are very responsive via the email and online tool/system. Guarantee of services is a great way to feel confidence in the word being done Final walk through with Quelvin was not rushed, he highlighted issues we didn't see and very focused on our satisfaction. Carpet in office had a manufacturer's defect. It was re-installed completely to fix the issue. These things happen and Quelvin from Clarksville helped us resolve this. CONS: We never really knew what time workers were coming on days that work was planned. We had to always call and ask, and sometimes the time given wasn't the time that workers arrived. You have to proactively push to get this information yourself, rather than Clarksville themselves being proactive and giving you this information. This is an easy project management issue for Clarksville to resolve in their processes. The initial quote was made with very basic materials. If we wanted any upgrade to those basic materials, there was a significant increase in cost. If you want higher end materials in your home, would suggest you add 15-20% to the initial quoted figure to make sure your budget is appropriately set. The main issues we had weren't actually with Clarksville construction. There were more with the flooring company that they outsource work with. A+ carpet and flooring was the subcontractor. Again, their installers and workers were fantastic. However, going into the store was problematic when making selections for the following reasons: 1. The sales people did not know pricing off the top of their heads nor did they search for that info on the spot. 2. We asked for comparable options to what was quoted, but what we ended up selecting was much more expensive and we were not given any insight to that until later. The sales person, in my view, misinformed us on possible pricing, and as such our expectations were blown out of the water when the final quote came back. Never fun to feel that way and be so surprised. Sales people should know the prices of their materials, or have access to them easily, especially if there is a huge difference between the basic materials quoted (which he was aware of). This is not a good sales service, it makes you feel like you are being manipulated into getting much higher priced product, when you thought you were looking at comparable materials. 3. We originally wanted to refinish wood floors in the office but realized it wasn't in good enough condition and ended up selecting carpet. The response from A+ was that it would be the same price for the carpet we selected in store. THis shocked me because I know refinishing wood floors is more labor intensive and should be more expensive When I pushed back asking for a breakdown, there actually was a savings (a bit under $200) to get carpet instead of refinishing the wood. Unfortunately if I had not asked for the breakdown and information, I would not have gotten the fair price for it. That is not appropriate in my view. 4. While the wood we selected way in advance for the basement arrived much earlier than expected (a huge benefit) it was not at all the same color (MUCH darker) than the actual samples in the store. Not only did the store have a standard sample, they had that specific floor installed so customers could see what it looks like. We were told that different batches may have different colors. We made a choice to install it anyways even though it was so different. The wood was nice and I did not want to delay another month to have my basement done, but this was a major disappointment for us. Not Clarksville's fault, and not the wonderful installers' fault. I could have returned it and gotten something else, but it was too much trouble. I think some minor color differences might be normal, but this was simply different wood, even if same name and brand. The quality of the work was really great, but disappointed we didn't get what we originally wanted. Overall Clarksville construction is a solid contractor. They are responsive, have modern tools to manage projects and definitely want to resolve any issues that come up. I would hope that they give regular feedback to their contractors, especially when it impacts customer expectations, cost and product quality. I recommend that you use Clarksville, but make sure to stay on top of pricing beyond estimated materials, make sure you get times that work is expected to start in advance, and ABSOLUTELY get details on pricing from contractors if you are switching out materials - especially if they tell you same price.