We love Bernie Rausch so much, we had him do 2 jobs for us! The first job was completed in January 2010, and cost ~$2,400. This included two glass block windows (one with a vent), a replacement pane of glass for our bathroom window, a standard steel door (for our basement), a custom made steel front door, and a custom made storm door for the front. I got quotes from other big chains that were just $2,400 for the front door and front storm door alone, and Baltimore Block wanted to charge twice what Bernie charged for the two block windows. Bernie and his team were always punctual, and Bernie was very up front about everything he did. Before he even greeted us, he informed us that our front door would be a custom order! He really knows his stuff. He was also up front about the tax credits which we qualified for based on the two steel doors that we purchased, and made sure we had the right paperwork for tax purposes. The 2nd job was for 2 more block windows and a back door with a storm door, and cost $1,800. These doors were not energy star certified, mostly because we got a door with a lot of glass in it, and he informed us of that fact, too. When it comes to payment, he asked for a small deposit upfront, then offered to return to pick up the final payment after the job was completed and we had a chance to look at it. This was very thoughtful, and convenient for us. Another thing that I greatly admired and appreciated about Bernie is that he wasn't just some guy who came out, took the measurements, and gave the quote, but he also came back (with additional help) to do the job. I love that he didn't have any sleazy sales people nor did he send someone else a mere set of directions. The reason I gave Bernie a B for responsiveness was not actually for his response rate, but because he was hard to get a hold of. If you call him and leave a message, he does get back to you in about 1-2 days, which is a decent amount of time. Bernie is a thoughtful guy with great personality, and if we ever consider replacing our windows, we will give him a call.