Recent Review: We purchased a new home in May. The 17 year old home was my wife's dream home. When we looked at the home, we uncovered that three Palladian (circle top) windows in the front dormers were rotten. They were very nice windows when new with real wood mullions separating each pane of insulated glass. However, the mullions had rotted over the course of the years to the point that you could see light through the wood. After we moved in, we started the process of trying to find a contractor to supply new windows. I checked with big companies like Anderson and Marvin, and the prices I received were truly outrageous ($4000 PER window). Using Angie's List, I stumbled upon a few window contractors who were local and offered much better pricing. North Georgia Replacement Windows sent Chuck Wheat who came with a sample of the windows they manufactured. The Precision Millworks window North Georgia Replacement Windows uses is a milled PVC product with applied PVC grills on the inside and outside of the glass. When I heard PVC I was happy as I did NOT want to deal with wood rot EVER again. Before talking with Chuck, other companies had suggested new wood windows or wood clad in aluminum, neither of which I really wanted. Because our community is covenant controlled, I needed to make sure the new window would look as much like the old window. The HOA was more lenient than some and said that as long as they looked the same from the street, I'd be OK. They didn't have to be EXACT replicas. However, I could not get away with the "grill between the glass." I needed to have grills on the OUTSIDE of the glass. North Georgia was able to replicate the original grills almost perfectly, and they were much wider than "normal" window grills. North Georgia Replacement Windows was the first company to suggest I do a full frame replacement versus just a sash replacement. As the windows, sills, and trim had failed some time ago, there was a concern the FRAMES might not be in good shape. Better to do a full frame replacement and be safe than pull the sash out and find out the frame was bad at that time. These windows are fixed and cannot be opened, so we had no easy way of checking the frames. After seeing Chuck's product, I made sure to ONLY look at milled PVC replacement windows. There were other companies I was checking, and I eliminated two of them because when I asked questions regarding installation, I received cursory answers that "we do a good job" and "we never have problems." I wanted assurance the windows would be properly installed, flashed, and caulked, and Chuck was able to give those assurances. Plus, North Georgia Replacement Windows' warranty was really unmatched with a lifetime service warranty, so if the windows weren't installed properly or were not, perhaps caulked properly, North Georgia Replacement Windows will take care of it, The window warranty is very nice as well with 20 years against glass failure and 25 years against PVC issues. North Georgia Replacement Windows uses something called the Super Seal system that is supposed to be the best in the business for sealing in the Argon gas between the panes and keeping out moisture. North Georgia Replacement Windows also uses QUAD sealers. I started using these myself in place of normal caulk. I've found the product to be superior without being that much more expensive. It is instantly water proof but does require some time to cure before painting, but it should remain permanently flexible. North Georgia Replacement Windows will also "price lock" any window customer so that the next time you buy windows, you are locked in at whatever the prices were when you bought your FIRST set of windows. I'll attach some photos of the before windows and the after. I would have no hesitation using this company for windows again in the future.