This has really soured me on contractors once and for all!! So, we needed to have our driveway replaced, a side walked installed for handicapped access, and the whole yard re-landscaped and an old dead koi pond removed. The first time I spoke with them, everything went great. Dave was really excited with what we were wanting. I was glad that he was into using existing materials, including using parts of the old drive way to use as filler for the koi pond and create stepping stones. Because of our HOA needing completed jobs in short timeframes, we decided to parcel it up into several jobs. Dave sent me a sketch of what the final look of everything was going to be and said that when we start, we will decide on what to do when. After I finally got the go ahead from the HOA, I called Dave and said the job was a go ahead. He sent me an updated quote for everything instead of the first small jobs we agreed on. I reminded him and I though it was ok. After that, things got to be a nightmare. They came in and started to tear up my drive way and the old koi pond. They started to toss landscaping stones (the expensive ones, not old driveway) and of my bird baths into it and broke several other yard decorations. They ran heavy equipment all over existing landscaping, killing and destroying it. After the drive way was removed and they left the chunks just laying around (they were supposed to set them so they would not be tripped over), they left and did not come back for several weeks. I would call and would be given a time for it to be finished, but they would just not show up at all. Finally after several weeks, they came back to lay the forms. Not only did they not lay forms at all like we had agreed to, but they even broke my sprinkler lines. I even showed the guy the plans and he ignored them. Unfortunately, there was NO ONE on site that spoke any English and again, Dave or anyone at the office was available. They came the next day and tried to pour the cement, and I had to stop them before the truck arrived. I begged them to contact Pops and Dave, but no one again spoke any English and they all just left. Finally Dave came back out, agreed to fix sprinklers, agreed that the forms were WAY off and would be fixed immediately, and said that he would replace all the other busted yard decorations. He was glad I stopped them before the cement had been poured and that they had been able to stop the truck before it left the yard, so if there were any charges from it, Pops would be responsible, not me. It was really there error and I had really tried to get a hold of them for over 24hours in every way possible. He also said that as soon as the concrete was dried they would come back and level out the dirt that they had pushed back into big mounds and spread the mulch and correct the landscaping that they tore up. Well, Dave never came back, but his foreman did. said that they were there to finish up, but he just needed to grab the check first. He could not answer any questions, because he could not speak good English. I wrote the check and he left about 20min after that. Nothing was fixed, nothing was replaced, nothing was finished, nothing was reimbursed. I have chunks of concrete all over my yard that were never set and people just trip over all the time. The drive way (not even a year later) is literally just crumbling away. They did charge me extra for the cement truck and crew that left when they did not do the forms correct, though.