Recent Review: The work went really well. Rod (the owner) observed roof damage caused by hail and managed the entire matter of dealing with the insurance company. He met with the insurance adjuster in my absence and handled pretty much everything. He worked EXTENSIVELY with insurance to get everything paid for that the policy was SUPPOSED to pay for. When insurance left things off (repeatedly) from the claim, ROD called and got it handled. When insurance was slow to send checks, Rod waited on the checks and did not ask me to pay. I doubt I could have gotten this paid by the insurance company at all, or at least would have been paid far less. and honesty, I would not have known to ask about insurance to begin with. I was unaware of the hail damage-- very obvious when Rod showed me, but I would probably have simply hired a roofer and paid without thinking of insurance, had not the damage been brought to my attention. Fact of the matter is that other people from companies NOT related to Rod had suggested repairing ONLY the soffits, claiming it was caused by squirrel damage, never suggesting the roof leaking was the cause. Had I listened to others, I would have potentially spent thousands to repair things when a leaking roof would have let the new work be spoiled. Southern Specialty accessed the OVERALL situation, and advised what needed to be repaired to actually stop the leak and to facilitate a long-term solution, though they were willing to do repairs based on my selection and in my order of preference. No "hard-selling", no pressure. They found leaks that I had not seen causing lots of damage, like leaking chimney caps which caused problems including significant damage to the ceiling of a closet where the water ran down. (Who inspects the ceiling of a dimly lit walk-in closet often?) Again, very real issues that needed to be addressed but had long gone unnoticed... Clearly the competition only wanted to do repairs that they could offer and make money off of. The competition also failed to notice the roof leaks were caused by hail damage and that this could be an insurance matter. That oversight alone could have cost me MANY thousands out-of-pocket... thankfully, Southern Specialty helped me get paid properly by the insurance which we had been paying for over the last 20 years. It was nice to get paid what we deserved by our insurance for a change! All the work for insurance was handled on one bill, and the rest of the work was handled separately. Insurance work was paid for completely by insurance. My price (from Southern Specialty) was adjusted down in some cases when insurance short-paid. I was never asked to pay extra for areas where insurance was not willing to pay enough, as sometimes seems to happen (on insurance-covered issues) with other contractors. In the middle of the heaviest work, I came by several times to see perhaps a dozen workers in motion around my house working on several projects simultaneously. All workers were respectful and courteous. If I had a question, workers stopped what they were doing, and came and answered my questions. When I said I wanted things done particular way, people just did what they were asked without issue. It was somewhat amazing... We had a LOT of work done and not once was anybody rude or difficult to deal with. A few small issues came up after the work was done-- things like loose trim or a small area of a wall repair that needed a bit of additional work. (Underscore "small" issues.) Hardly surprising with this much work needing to be handled. Rod sent people back to handle the concerns with no hassles, and no cost, so he clearly stands behind his work as well. I could not have hoped for a better experience. Good contractors are hard to find. Give Rod ad Southern Specialty an opportunity to quote your job before you agree to work with anybody else.