We had scheduled them to arrive on a Friday morning at 9 a.m. They arrived promptly, and started doing the work which included sanding down the garage ceiling, removing light fixtures in living room, moving all furniture into center of room, covering the entire room with plastic wrap to prep to paint, etc. By the end of the day, the ceiling was painted and we were waiting for the garage to dry. We scheduled them to come back the following Tuesday night at "5ish." At 5:45 they called, and said it would be closer to 7:30. We passed, and rescheduled for them to come back in another week and a half on a Friday at 9 a.m. During this time we were without any overhead lights in the living room. Not a deal breaker, but a minor inconvenience we anticipated living with for 3 days, which turned into 2 weeks. On Friday morning, they called and said they were running late due to a Drs. appt. They arrived at around 10:30 or so. Again, not a huge deal, but I anticipated they had 2 hours of work to do (which was about right), and had scheduled a lunch meeting at noon, which I then had to cancel. They came and finished the work, and it looked even better then we were expecting. In addition, the price was very reasonable. The work itself was better then expected, and they were both very personable. In the end, if they'd been on time, this review would be all A's.