Atlanta Cracked Heat Exchanger Repair

Son and father shop. They did a great job with excellent pricing. Didn't try to up sell, explained everything I asked about which I was told I needed by others. Made things simple and straight to the point. Will recommend to friends.

I have a cracked furnace heating exchange, was told i need a new furnace as its over 20 years old. Very professional and quick service. Was shown the crack in the heating exchange via a camera. The technician was on time and worked quickly. 

DAVID WAS ON TIME AND COURTEOUS. HE PUT A RUSH ON GETTING THE PART AND DID WORK ASAP. SAVED US FROM BUYING A NEW FURNACE. WARRANTEED PART AND PUT A RUSH ON GETTING THE PART. ALSO ADVISED US THAT WE WOULD GET A REIMBURSEMENT FOR SOME OF THE LABOR THAT WILL BE PAID FOR BY SUPPLIER.

We were called before they arrived to let us know when to expect them. They were very courteous and very professional. I would recommend them to everyone I know. Their prices were very fair. They accommodated our schedule.They could not have been more efficient in all our dealings with them!

Their technician suspected that our coil was restricted, as did other technicians who visited. He believed that our heat exchanger would fail within 5 years, This was perhaps based on its age of 33 years, since he never examined the heat exchanger, except visually. On the initial visit from the sales representative, we were given an oral estimate. Later we received an e-mail estimate, but this was not a detailed estimate. Hence we were never entirely clear on what work would be done.

Mr. Merrick arrived on time, explained what he was going to do and then proceeded to perform the service on the furnace. When completed, Mr. Merrick, (again in his stocking feet with shoes left at the front door landing) explained that there were no problems and commented that the furnace filter I was using was effective but could be replaced by another that is equally effective but significantly less expensive. We do appreciate the courtesy, professionalism and offer to save us money. Given our trust in Mr. Merrick, we signed up for an annual maintenance agreement that will include AC maintenance as well. We recommend Spencer Furnace and Air Conditioning as a first-rate service.

Of course, the heat went out at 4pm on a Friday before a long weekend (doesn't it always?).  I heard a loud bang come from downstairs.  I had heard it before, but the heat usually came on right after, so I assumed it was the heat just bowing ducts in our crawl space.  Well, this time, the heat didn't come back on, and I smelled gas in the house.  The smell cleared once I opened a window, so I had an idea it wasn't a constant leak, but I erred on the side of caution and decided to call an HVAC company. I tcalled a couple other high-rated options here first (literally just went down the list), but neither could come out until tomorrow, at the earliest.  Considering tonight is dropping into the 20's, I kept looking to get an appointment this evening in the hopes of having heat tonight. Enter Moncrief.  The woman I spoke with was great, and listened to my entire story, and had me double check for the gas smell to be safe, which was nice.  She said she could have a supervisor over to my house in about an hour.  Then she ran down the cost with me ahead of his arrival, which was a nice touch as well.  The cost was more than the other two companies I called, but I assumed that was due to the last-minute nature of the appointment, so I was fine with that.  The breakdown was $59 for the tech call then $41 for each 15 minute block of work.  The tech arrived within the hour.  He took one look and knew exactly what the issue was.  He did his work in a timely manner, then made sure everything was working properly before heading out.  And so far, things are working smoothly.  The 'bang' I was hearing was actually a few of the burners not igniting due to blocked exchanges, leaking out gas, and then that gas catching fire in the furnace via the pilot.  The reason it didn't catch this time was the mini-explosion pulled in a draft that blew out the pilot and burners. Quite happy with the experience, though, price wise, for what the tech did, it's a bit expensive.  I get the $59 up-front charge for the 'emergency' call, but $82 for a quick diagnostic and some minor dismantling/vacuuming is a bit steep in my opinion, though from the other prices I received, seems to be par for the course.  They were professional, friendly, and very helpful though for this jam, so I'll definitely consider them at the top of my list for future work, so long as the price doesn't keep trending on the high side for future requests.

I like that they did the job fast, in good order, and that the price was right. I highly recommend their services. I thought that their rates were really cheap as well because they could have charged me a lot more than they did by telling me that I needed to replace the whole heat unit.

They didn't notice the heat exchanger had been broken three times.  When we tried to tell them it was broken they said they couldn't see it because it had been cleaned.  Too many excuses.  I was not happy with them.  They don't really know what they are doing.  The tech that came out didn't speak english.  When he came out the third time and I demanded the heat exchanger be fixed, he had to call his boss, who didn't answer, nor return my calls.  When they finally called me back they told us the piece wouldnt be in for three weeks.  We fired them at that point.

They were fast and accurate. Their quality of work was good. They were easy to work with. I would use them again in the future if necessary.