I had a very frustrating experience with this company. First, the estimator told me the job would take 4 days and they would have a crew of about 4 people each day. Instead, the first day only had one person (and it was his first day on the job, so how can that company really trust him? and to leave him alone?), the second had only two, and there were never more than 3, usually only one or two. The job ended up taking about 3 weeks. The professionalism was lacking. Instead of picking up our bed, the painters just dragged it, which caused the support post under the bed to break. The first time they "fixed" it, the just set it on the stripped nail, hoping I wouldn't notice. They finally glued it together, which although it does support it now, it is not adjustable or movable anymore. They did try to make it up to me by giving us a gift certificate to a restaurant. Along that line, whenever I saw places that needed touch-ups or areas missed, it seemed like they did the bare minimum to make it look at first glance fixed, but not really. For example, when they didn't take the air return vent off the wall, but rather painted around it, they ended up painting on it. When I took the vent off, it pulled the paint off the wall. When I told them about it, they put a light coat of paint over the pealed area and that was it. However, because it pealed off multiple layers, there is a dent now. They needed to sand it down just a touch and do it right. Another story I heard often with them was when I would point out an area at the ceiling (or whatever area I saw) that the old color could still be seen around the edges, they would say that the previous painters painted crooked and they refused to paint crooked too to cover the old color, but if I would like to pay for the whole ceiling to be painted they would do that. So I would have to add the ceiling in to get rid of the line. Also, I had the front door refinished. It felt like a bait and switch. The estimator quoted only a small amount of money to redo the door, like around $100. But when the supervisor saw it, he said the door needed to be totally sanded down and redone for a price of $900 and that it wouldn't look right to only do what the estimator quoted. Knowing little about doors, I assumed when I showed the estimator the door, he would be quoting me what it would take to make it look good. So either the estimator didn't know it would take more, in which case he is in the wrong job, or they decided to take advantage of my ignorance, in which case they are crooks. But in either case, it seems like they should have given me some sort of discount (like about $800!). Furthermore, when they refinished the doors, they put on a couple coats of the urethane (or whatever the stuff was), and claimed it would be good when it dried, even though it was lumpy and uneven wet. Of course, it dried looking and feeling terrible, and I had to get them to put 2 more coats on it before it looked decent, each with its repeat of the "it will look better dry" story, and honestly, I think it could still use another. On the deck, they were supposed to sand down the rusted support posts a little, but it is very clear by looking at it that they just simply painted over it. You can see the texture through the paint, plus there is no sanding dust on the ground around it. So all in all, the company stunk, they were constantly finding ways to get more money out of me, their work was mediocre at best. But I will give them one positive: the painters themselves, the guys that actually did the painting, were very friendly and seemed trustworthy in my house.