Recent Review: Before installation was even scheduled, we saw and benefited from Vision's attention to detail. Because our platform inlay had to line up precisely with the inlaid pattern on the treads, accurate measurements were critical. We gave them a sketch with a rough idea of size and positioning, but Wendy came out and measured much more precisely. A few days later, Jim came out and actually made a template, so there'd be no question about the exact dimensions of our platform, any out-of-square conditions, etc. Their care with this single, crucial step reassured us that we'd picked the right company for the job. The two installers arrived as scheduled, worked as quietly and neatly as possible, and left a clean job site overnight. They even worked till nearly 7 p.m. on the first day, to be sure that we had a complete run of functional treads and safe access to our upstairs overnight. When they were finished after 2 days of work, we had a list of questions and concerns that were handled with extreme courtesy the very next day. The final step was for Vision's stain and paint guru to caulk, fill nail holes, paint and put on a final coat of polyurethane. He also arrived as promised, worked neatly and quietly, and left a clean job site overnight. He worked his schedule around to accommodate our need to access upstairs by no later than 8 p.m., which meant that he needed to finish the poly by noon on the day he applied it. Now that our staircase is finished, we're very pleased to be able to give Vision Stairways our highest recommendation. We are picky and we were asking for a very unusual installation with a lot of detailed, custom work. If they found us to be a pain in the behind, they hid it well. All we ever saw was enthusiasm for the unique challenge we were presenting - a chance to make something truly different than a more typical bid request. Again, special kudos to Wendy for her help during the design and quotation phase. Besides helping us settle on a workable pattern for our platform inlay, she also suggested new ideas for our main newel post. We had to request a custom size because the standard newels were either too small or WAY too grand for our small entryway. We just wanted the custom size and hadn't considered anything beyond that. Once we committed to custom sizing, though, she quickly said that if we were paying for a custom white oak newel, why not add a cap of walnut to truly tie it in with our unusual stairs? There was no additional charge for the wood change, so her suggestion wasn't made just to up-sell us. It did enhance our happiness with the end result, though - exactly what you'd hope when you're hiring a professional and asking them for advice.