Recent Review: The gas fireplaces are great. Nothing wrong with the product. Installer was very helpful. My fireplace "boxes" are very small, and he had some jerry-rigging to do to make it work, but he made it work, and we are very satisfied. No, my issue is with Scott. I paid 50% deposit when I placed my order in his shop. A couple weeks after installation, he send me what I considered to be a nasty email demanding the balance. I wrote him back immediately and informed him that he had never billed me for the balance, that I always pay my bills on time, and I would be happy to pay the balance over the phone, but that I did not appreciate his tone and the insinuation that I was trying to get out of paying this bill. His attitude was just completely uncalled for and unprofessional. I called him and gave him my credit card over the phone. I had to follow up twice to get him to send me a final bill showing this was paid in full. I found his behavior really shocking and confusing -- why would he take a perfectly good experience and sour it over a payment that had not been received because he never billed me for it? He also never apologized. Just took my payment over the phone and hung up. It was extremely weird. I would use this company again, but would have nothing to do with this person.