I wasn't happy with the work that Leslie's Swimming Pool Service provided me with. They started my pump up with two valves to the skimmer broken. They knew these valves were broken but still turned on my pump, and then I couldn't get my pump to work right for three weeks. I was without usage of my pool for three weeks and it was just an overall headache. I couldn't get this company to come back out and fix the valves to my skimmer, so needless to say I will never use this company again.
- Roy R....
ADACULA POOL SERVICE INC
When we purchased a foreclosure as our primary home, it came with an older, in-ground pool that had been neglected. The pool needed a new liner, but due to the way the pool was originally constructed, the coping had been back-filled with concrete and was a part of the pool wall. We would need to have the concrete cut away, new coping installed, new liner, new bottom drain (to bring it up to code) and chemicals. Additionally, we added stone, steps and adjusted the pool depth to better fit our family. Not a project for an inexperienced company. We obtained several quotes (even one that suggested we fill it in) and chose Dacula Pools primarily because of their years of experience (which repeatedly came in very handy!) and the fact that they are a local business. We also felt that they had the most thorough quote (although not the least expensive one) and operate year round. Everyone from the crew to the owner were friendly, easy to work with, and very knowledgable. Ours was a 2 month project during the busiest time of year for pool companies (May to July) and they pulled it off marvelously. We continue to be Dacula Pool customers.
- Michelle D....
We just convert our vinyl swimming pool to gunite and also add a full size inground jacuzzi, the whole project was completed in 35 days and we are very please with the preformance and the quality of the job. Before we hire this company we decide to visit their location in Alpharetta hwy to see the facility/show room and also meet the team prior to make the decision to choose Avatar for do our project. We Highly recomend this company and if you are considering to business with this company you should schedule an appointment to visit their office because we all should know who we are dealing with before make a decision.
- Shayne G....
AAbsolute Pool & Spa Care Inc
After the 'bucket test' Greg concluded that the most likely leak is around the pool light. And he was right. After diving in the swimming pool and using dye he localized leak in the lamp V groove. He said to fix it permanently the pool needs to be drained below lamp level. He also offered a temporary solution, sort of epoxy patch that may or not work, until we decide on permanent repair. We were very happy with Greg's professionalism, expertise and honesty.
- Anatoliusz L....
AASP - America's Swimming Pool Co Savannah
The audio file for the report ASP - America's Swimming Pool Co Glynn Co. is missing, please do the needful.
- Brad C....
I contacted Atlas Pools on Friday 2/19/11 to obtain an estimate for a new pool and they scheduled an estimator for the following Wednesday (2/23/11). John arrived on-time and even called me ahead of time to let me know he was on the way. While here we discussed what I was looking for, he answered all my questions and said they had just recently installed a pool elsewhere in my neighborhood. He promised to be back on Friday to take measurements and provide an estimate in 4-5 days. Unfortunately, this was my last positive experience with John or Atlas Pools. When I had not received an estimate 2 weeks later, I called the office to follow-up. I had not written down the estimators' name and he did not leave a card so by then I forgot who had come to my house. I did however provide the exact date and time of the estimate and the woman I spoke to said she would figure out from the schedule who had come out and have them call me. A week later and no call. I called again and went through the same discussion with a man who answered - again no return call. Finally, I thought to look back through my cell phone call log to find the number when John had called before the original appointment. I tried this number and got John - he apologized and said he thought he had sent the estimate. I gave him my email address and this being a Thursday, he said he would be in the office the next day and email the estimate. On Friday I got nothing, so I called John's cell phone and left a message. Finally, Sunday morning he emailed the estimate and said in the email he had a drawing and could come by and show it to me. This was 3/19/11 - about a month after he first came out, but I figured we were making progress. I emailed back and asked if he could email the drawing or come by Friday to review. No response. I since have emailed again and called to leave 2 messages on John's cell and still no response. I guess these guys must be busy and don't need my $45k. I can't speak for the quality of their pools, but based on my experience with John and the rest of the folks at Atlas Pool, I can't say anything good about their customer service or professionalism which to me is probably indicative of the rest of their service.
- Tim K....
A big project like having an in-ground pool installed can be very scary and stressful experience, so we did our research prior to hiring a pool company for purchase and installing our new in ground fiberglass pool. Tallman Pools had the best reviews and was highly recommended to us by those familiar with this company. We were treated with respect and professionalism from the very beginning of our experience. The sells representative, Anne presented their product well and provided us with many ideas to save money and at the same time provide us with what we wanted in our new pool. Tallman’s installment coordinator, Michele assisted us with obtaining a work permit with our county to start up the installation process. She was always ready available and very courteous. The on-site pool installers were all very polite, professional, and did amazingly excellent work with the excavation, grading, and installation. I was present during the entire installation and the owner, Ed Tallman and his son, Edward were always available for questions and instructions pertaining to the installation and operational functions once the pool was filled with water. Our new fiberglass pool is just beautiful. Not only were the owners of this company readably available during the process but the installers on site were always available and enthusiastic to assist me with my concerns and questions. Tallman personnel have also been available for assistance and information long after the completion of our pool. Michele and Edward assisted us with obtaining the final county work permit inspection and did their best to ascertain all electrical installments were up to state codes. Tallman’s reputation of their excellent continued customer support is “true to the t” !! Not only is their product the finest in the industry but their people are to the highest standard. Thank you Tallman Pools. I highly recommend Tallman to anyone who is thinking about installing a pool or spa. Larry Boal
- Lawrence B....
ASolar Flare Pools LLC
Michael Howerton of Solar Flare Pools came to my house on time. He quickly located the leak. He didn't try to up-sell anything . He did provide me with excellent ideas about renovating my pool. He is very professional and knowledgeable, and I felt that he took care of my swimming pool problems as if it were his own. I highly recommend Solar Flare for pool repairs.
- Robert M....
DMASTER POOLS BY ARTISTIC POOLS
Every step was -- and continues to be -- painful. Their 10 week estimate is a joke. It took 10 months. One waterfall element had to be rebuilt twice. A second one still isn't working. One repair required draining the pool. They said they would reimburse us for the water and chemicals -- which they didn't. It takes a minimum of three calls even to get a return call from service. And when you do have an appointment, it uncertain when or if they will show up. A supervisor twice changed the design without my approval. I had to hire another company to clean up the site debris. This is a company that cares only about new business. Once they have your money, they are history. The only way we were able to get satisfaction on final issues was to withhold the final payment.
- Mary &....
AEpic Pools, LLC
Great service this firm. I have not signed up yet, but Epic has been professional, and diligent with appointment and follow up with me.
Business Description: The Best in Swimming Pool Care!!! (We do NOT repair vinyl lining, tile, or concrete) PHD POOL DOCTOR is your Premier Choice for all your Residential Swimming Pool Maintenance and Repair Needs. We are committed to Providing Excellent Service to all our customers. Our Certified Pool Technicians will get your Swimming Pool ready for the HOT Spring and Summer Days! We also close a Swimming Pool and WINTERIZE it for the COLD season! We do Swimming Pool Opening and Closings, Swimming Pool Cleaning and Maintenance, New Swimming Pool Equipment Installation, and Swimming Pool Equipment Repair. We also do Swimming Pool Inspections for Home Buyers. We have Swimming Pool School where we will come to your house and show you how to operate your Swimming Pool Equipment. We install and repair all brands of Swimming Pool Equipment. We are a Certified Warranty Service Center for Hayward, Pentair, and Jandy (Zodiac). Details on our website at www.phdpooldoctor.com
Recent Review: My first contact with Lazy Day Pools was when they replied the same day to my on-line request for a quote. Instead of a simple email, I got a video response with a written quote. During the video, information was provided that was useful even if I didn't choose them. Everything was made clear up front. The gentleman in the video indicated he would be the one to come and take my pool measurements. A time was set for the next day (!), and he actuallly called me that day because he was running 15 minutes late. I thought this was fantastic! I have been used to contractors showing up late or not at all without any communication. I considered this excellent customer service! We were kept fully informed throughout the whole process. The installation crew did an outstanding job of installing the pool liner. They even repaired a hole in the pool wall that became evident after the old liner was removed (no additional charge). When the installation was completed,there was absolutely NO WRINKLES in the liner. They did not ask for any money up front. No payment was made until the work was completely finished. Everyone I dealt with was professional, helpful, and courteous. In conclusion, I have to say that I'm an extremely pleased with Lazy Day Pools. Not only did they offer a premium pool liner and the best price, thei quality of their work was outstanding and the customer service was awesome. I highly recommend this company for pool liner installation.
Business Description: We’re a locally owned and operated company that values honesty and integrity and takes pride in the services we provide to our clients. We specialize in Swimming Pool maintenance and Repairs.
Recent Review: We purchased a home with an in-ground pool with a Jandy system and had never owned a pool before. We had pool school with a different company but found ourselves with numerous more questions as we worked with the pool more - primarily about the Jandy operating system. Pool Tech is an authorized Jandy retailer. Chase came out and spent two hours walking me through the entire system & how it worked and even pointed out some quirks with our pool that other providers had missed. He even suggested I record him (which I did) and have had to refer back to the video several times when working on different aspects of the pool.
Recent Review: After the 'bucket test' Greg concluded that the most likely leak is around the pool light. And he was right. After diving in the swimming pool and using dye he localized leak in the lamp V groove. He said to fix it permanently the pool needs to be drained below lamp level. He also offered a temporary solution, sort of epoxy patch that may or not work, until we decide on permanent repair. We were very happy with Greg's professionalism, expertise and honesty.