The tree and pampas grass removal were fine; however, the sod was laid too low and did not allow for any settling. When I first mentioned it, Michael said it would be fine since the surrounding grass was cut higher. It continued to sink. I requested fabric in all the beds and he complied, never telling me that neither he nor his crew had ever used it before. When I showed his crew foreman one of the first areas and how it should be done, he claimed he understood and would take care of it--it still was not done properly. When I first met with the owner, I was quite specific in the size of the bark I wanted and warned him I was quite picky. As I began to filter out pieces of tree limb and other large chunks of wood, the foreman stood next to me and said that was too much work for nothing and he didn't understand why I was being so picky! I got tired of listening to him complain and criticize me, so I told him to just dump the mulch in piles and I would spread it. The stone paving is beautiful; I'm glad Michael recommended it. He estimated he needed 520 stones. When the work was done, 388 stones were used, but he charged me for all 520! When he presented his final bill, the total was over $21,000. I went through all the quotes we both signed prior to the work, and it totaled $18,000. When we met to settle the bill, I again complained about the sod and said it needed to be raised. He said it was fine. I told him I didn't appreciate his attitude toward me (as if I knew nothing about landscaping); that I was a Georgia Master Gardener. Very sarcastically he asked how I thought it should be done and I told him. He still refused to redo the sod. I told him I would not pay the full amount until the sod was fixed. He accepted the lesser payment ($4,000 less) and left. I told him that I would not give him a good review based on his work and the attitude of his crew. He actually told me that if I had treated his men better they might have not complained and been so critical. I provided cold water and soft drinks, donuts, and once gave them $40 for lunch! I would hate to see their work if they had to fend for themselves!