First, let me say that Home Depot performed at a grade A on this job. However, they contract with a company that should replace their office staff. That company's name is Stabella, located in Monroe, NC. On 9/19/16, I purchased and set up measurement for the counter tops at Home Depot. The appointment for measurement was for 10/6/16. My carpenter, who installed the cabinets wanted to be there for the appointment, in case there were any issues with the cabinets. On 10/6/16, my carpenter and I waited 2 hours for Stabella. We finally called them and asked when they expected their workers to be here. Megan in the office said that it was not on the calendar. She apologized and said it was their mistake--and that they would try to hurry our order because of this. 10/10/16- Oscar from Stabella, came to measure. He was very professional. I asked Oscar a question about the countertops and he referred me to the office. 10/12/16- I called Stabella to discuss my being able to get the cut-out from the counter tops, so I could use the remnants for cutting boards. I had to leave a message with Megan because she didn't answer. By 10/28/16, I received no call back, so called again. Megan quickly told me that she was no longer my contact person and that I would be working with Britt. I expressed to Megan that I was frustrated because they had not called me back. At that point, I felt like I was dealing with high school girls. Megan talked to me very sarcastically, saying that she would transfer me to Britt. When I talked with Britt, I explained what I wanted. She too sounded very sarcastic in her tone. Britt told me that the counter tops would be finished on October 31 and would be installed possibly a few days later. On 11/9/16, I called Home Depot because I had not heard from Megan nor Britt. I was not interested in communicating with these 2 girls again. I explained to Home Depot what had been going on. They contacted Stabella and Britt told them that the counter tops were ready and that they had had trouble with scheduling with me. Home Depot called me back and reported this to me. I had in the meantime gotten a message from Britt saying that the counter tops were not ready yet, but would be soon. They left a date that they could install. 11/17/16- Installers were very professional. I've never felt so jerked around by a business. I have rental property that I will be putting in new kitchens. I definitely will not be using them.