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Plumber reviews in Saint Paul

  • D
    Jim Schober from Croix Crystal water treatment company installed the water softener in our house on June 12, 2019. After using it for one week we still encountered lots of calcification residue left in many kitchenware, especially the pots, pans, and water boiler. He came to check the water in the house (after installation) and stated the pipe goes to the kitchen with cold water is only the hard water. And the rest of the water in the house is soft water. We tested the water repeatedly after his last visit and still found lots of calcification remained in everything that contains water daily. We called him several times and he promised to come to resolve the problem yet he did not! As Angie���s list member, we feel like Jim just took the money $1335 for the installation with the water softener and he doesn���t care about his promise to his customer and has left us a bad impression through Angie���s list. I called Jim again on July 15th, 2019 again and checked if he still intends to resolve the problem at 10 am. Again, no show and no call! At this point, we definitely regret hiring him for this job and we DO NOT RECOMMEND anyone Croix Crystal water treatment.
    - Victoria U.
  • A
    St Paul Pipeworks
    I was able to get on their schedule right away. Paul (and one colleague who came for a few min for lifting help) was on time, friendly, professional, knowledgeable, quick, did a great job and left everything spotless.
  • A
    St Paul Pipeworks
    Craig has done a number of jobs around the house for us over the last few months--installing a new hot water heater after the old one broke, replacing a toilet shutoff valve, cleaning out a plugged drain (and giving us good advice about how to prevent the problem in the future), replaced a drain in our tub, advising us on a few other planned projects, etc. He is FANTASTIC: professional, knowledgeable, quick, and an excellent communicator. These are not qualities that I've always encountered in a plumber, and we've tried several in the Twin Cities before finding Craig and St. Paul Pipeworks. We won't be looking for another plumber!
    - Chris W.
  • B
    American Eagle Plumbing
    The replacement was fine, After installation, the cold water was barely flowing from the faucet. They came back out and said I needed shutoff valves replaced. The quoted cost was $1100. This seemed like a lot to me so I paid the 79. service fee and decided to look at other plumbing companies. I found one that was half the cost and very professional. They seemed to know just what they were doing and charge by 15 minute increments for the work rather than one price for the entire job. The original faucet replacement cost over 400 and took only an hour to complete. I wouldn't use this company again because of cost not because of quality of service.
    - PETER D.
  • F
    Ladies (and gents), under no circumstances should you ever use Plumb Right's services...ever! A week and a half ago, Eric with Plumb Right was one of 3 plumbers who came to provide an estimate on a h2o leakage issue. Their bid was in the middle so I chose them. Eric said a pipe had burst, he fixed the problem, said he was done, and THEN requested about $830. While still on scene for payment, he said the spigot to that pipe was also broken, but he'd need to locate & order parts and then return to my home to replace that spigot, BUT THAT I WOULD NEED TO REMOVE THE TOP OF MY entertainment center SO HE COULD ACCESS from inside my home THE SECTION OF PIPE THAT CONNECTS TO THE BROKEN SPIGOT to fix that problem. While waiting for him to let me know when the new parts arrive, IN THE INTERIM, I had a carpenter come and remove the entire TOP of my build in wooded, entertainmt ctr ... Today, upon Eric's return to my home, imagine my shock when he told he has now finished replacing the broken spigot with a new one, that he only did this repair from the OUTSIDE the house, he's now ready for payment of $330, BUT THAT THE NEW SPIGOT WILL HAVE RESIDUAL LEAKING SINCE THE PIPE INSIDE HOUSE THAT CONNECTS INTO SPIGOT CANNOT BE FIXED 'CAUSE IT CAN'T BE REACHED, but that I can stop the residual leaking by simply buying a retrofit piece (ie from Home Depo/Menards), screw it onto the outside spigot, and use the retrofit's lever to turn on/off the spigot. [Ladies, here is where the real problem began] with Plumb Right]. Upon hearing this, I asked Eric about why he could not access that section of the spigot's pipe from inside the house via the now opened top of entertnmt ctr? 1. Eric REPEATEDLY replied "we never discussed that," I never told you to remove the top of the entertnmt ctr. 2. Eric revealed that he had not even bothered to go inside the house today to fix the spigot. 3. Eric then added that the ENTIRE (yes, ENTIRE) build in wood, entertnmt ctr would have to be REMOVED in order for him to has access to fix the spigot's leak. WHAT!@##%^^(&*)*_)!!! So, I kept insisting that INDEED he had instructed me to remove the top so that he could gain access to make the repair. I now asked whether the current top opening IS SUFFICIENT to allow him the needed access, RATHER THAN HIS NOW INSTRUCTING ME TO REMOVE THE ENTIRE BUILT IN entertnmt ctr ? AT THIS POINT IN THE CONVERSATION Eric still had not even bothered to enter the house to see that the entertnmt ctr top had been fully removed to allow him access...I became very concerned, still extremely baffled by his bizarre protestations that we had never even had the conversation. So, I clarified by asking would be be able to access the needed area through the now opened top of entertainment ctr? He said, YES. (So, I was baffled. Even if he had forgotten the prior conversation, I still could not understand why today he would ARBITRARILY instruct that I would need to remove the ENTIRE (yes, ENTIRE) built in entertainment ct... without even going inside to even look at whether the removal of the top of it would suffice) I asked to speak immediately with his supervisor. He then told me he can't reach his super, Devon Carter. He then gave me an ultimatim: to either have him leave my home with the leaking spigot or I could NOW have him go access the area through the opened top of entertainmt ctr. Well, I told him to go on and access the needed section through the opened top [ladies, you know, the very protocol we had discussed week ago and that is ready for him...] He did so, and I simultaneously called Plumb Right myself to try to reach a supervisor over the plumbers about my concerns. Hollie answered. She would only confirm that the first name of the plumbers' super is Devon. She specifically refused to give me Devon's last name (so I was unable to confirm what Eric told me as Devon Carter]. So, I next asked for number at which to reach Devon, but Hollie refused. So, I asked for Devon's WORK email address so I could email him my concerns about a plumber who was currently on site at my home, but Hollie refused to give me the email. So, I asked for the name of owner of the Plumb Right but Hollie also refused to tell me. Ladies, can you believe that an employee would treat a customer that way when I have told her that I needed to talk to Eric's supervisor about a then occurring concern about the plumber AT my home? Hollie's conduct was outrageous. Devon Carter must have received Eric's message to call, because Devon called me while Eric was still on site. I explained the entire backstory, including directed his attention to today's developments, with particular emphasis on Eric's conduct in REPEATEDLY denying that we has ever discussed his instruction to remove the top of the entertainmt ctr for him to access the spigot's connecting pipe to fix, and Eric's failure to even go into the same room as before to even try access through the now opened top, and my self advocacy on this, my preparation per Eric's instruction - today's whole baffling disconnect with Eric. Ladies, do you think Devon's response even contained an apology for Eric's disconnect or lack of professionalism...? It did not. Devon's response to me about my above expressed concerns were: "I've listened to you for 20 minutes and I still don't know WHAT is the problem," 'haven't you ever forgotten something you've said to someone," "I just don't know what you want me to do" Ladies, I kid you not! These were the responses to me from the supervisor Devon. No, not once did Eric nor Devon, nor bizarre Hollie ever offer the decency of even an apology for Eric's conduct. But, after talking with Devon, I am now not surprised ... Please recognize that there are other plumbers out there who can and will do better than this. Find one of them.
    - Mr & Mrs B.
  • D
    Paul Vadnais Plumbing & Well Pump Service
    Will not hire or refer this plumber. I had a simple change of cartridge inside laundry brass faucet on the hot side, and I had already bought the part. Paul Vadnais couldn't get it out with a wrench, didn't try heat, penetrating oil or other methods or tools to break it loose. Asked if he could cut copper and take the faucet back to the shop to remove part, said trip costs would make it more than replacing faucet. Asked what cost would be for new faucet install was told $120 for faucet $80 trip charge. Cost of faucet is 4 times what one can buy it for, but had him replace it anyway. When handed my bill by his son, $252 - I asked why the difference than I was told. Son said, I can ask him. I said nevermind, I just don't plan to use your service again because wasn't able to do the job I requested to begin with. Son's response was "you won't find a cheaper plumber anywhere". He didn't even ask what it was I was unsatisfied with. Well, yes I have found a cheaper plumber now and one that also discloses costs and sticks to them. Felt plumber was more eager to do what was easier and make more $$ for him.
    - Jean L.
  • A
    We hired Erickson to replace the water heater in our St. Paul home. Overall it went well, the only snafu was a one-day delay from when they initially said they could be out. Price was in-line with other bids we received, although Erickson did not charge us extra for a code update another company had itemized as an additional cost. The condo building we previously lived in used Erickson for regular boiler maintenance and I have always been satisfied with their work.
    - Nathan T.
  • A
    Norblom Plumbing
    Good. Since the faucet would not leak while Kurt was here, he advised us to replace it at some future point if the leak re-emerged, rather than do any further diagnosis during this trip. He determined the slow sink drainage to be gunk buildup and showed me how to remove the stopper and adjust settings. Toilet works again after malfunctioning parts were replaced.
    - John B.
  • A
    Boevaag Plumbing
    Shaun and Steve from Boevaag Plumbing called/texted to let me know that they were running ahead of schedule. This worked out great and they were able to start about an hour before the estimated starting time. On an outside spigot that was leaking Shaun showed me how one nut just needed tightening. Leak gone. I had a valve that ran to the kitchen refrigerator. I assume this valve was likely added by the previous homeowner, as it was unfortunately placed after the shutoff valve for one of the outside spigots (so when I shut it off for the winter, no water to the fridge). I had them move the refrigerator valve (they put in a new one) before the outside shutoff valve. A shutoff valve for another outside spigot wouldn't fully shut off. They replaced both of the shutoff valves with much better handle valves (rather than the knob valves that were there). The pipes to the water softener needed to be tweaked to line up with the new softener. They did that, hooked up the new softener, ran it though all of its cycles and showed me how to use it. Shaun also gave me advice on maintaining the unit. The main waste pipe had a joint that had failed, Steve and Shaun replaced the necessary pieces and everything looks nice and sealed once again. The guys took a little under three hours to get my long list of items accomplished. They were both professional, knowledgeable and friendly. I felt the price charged was very reasonable. I would not hesitate to recommend Boevaag Plumbing and will most certainly use them again.
    - PAUL P.
  • A
    American Eagle Plumbing
    Outstanding service from Jon! This was a large project, and he was responsive, clean (shoe covers, many rugs and drop cloths laid down for floor protection), knowledgable, courteous. Cost was high, but he worked with me, and I was able to use a couple of discounts. I highly recommend this company, and I would hire them again.
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Plumbers in Saint Paul

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