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Internet Provider reviews in Saint Paul

Real People ~ Real Reviews ~ Real Results

  • not well. I had told them it had to be away from the fence as I was getting a new fence with new footings...I also said that I needed to be present...well they put it exactly where I had said not to..on the fence line....and did it when I was not we ripped it out again and told them to do it over....we waited until the new fence was in....then it was done right.
    The very worst thing one can to is call you talk to people in the Philippines...can't understand them and the order is always screwed up...or they drop your call after waiting on line forever. Best thing to do is to go directly to their centers...those people actually know what you are talking about.
    - Janet G.
  • The tech was very nice the professional.  He fixed some connections on the outside of the house that were not done to code last year when Provider name locked. installed the internet service at the house.  When we reviewed the security system he had in his order it was different than what was in my order that I had worked with the sales rep on.  The tech did a good job by calling corporate to get an updated price quote.  The price was not the same as what the sale rep had told me.  I called my sale rep multiple times and he would not pick up. Then we discussed how I wanted the detached garage covered by the system and the tech informed me they could not place sensors in an unheated place.  So at this point I canceled the install.  The tech informed me that this happens all the time. The sales rep never would call me back so I canceled the service.
    - Stephan M.
  • I tried to sign up for services online and the website took me through the process and then said I needed to chat with a representative to "finalize" things.  I spent 90 minutes chatting with a representative who passive-aggressively tried to steer me toward other bundles that I didn't want, including one that had a 2-year contract (I wanted contract-free), a triple-play package including home phone service (which I didn't want), and a higher-priced package including more premium cable channels.  Because 2-3 minutes or more sometimes lapsed between responses from the chat representative, this took a lot of unnecessary time.  Finally he gave me the plan I wanted in the first place and signed me up.  My home was already connected to their cable infrastructure, so they sent me their "self-install kit" which is just the cable box, modem, wires, and instructions.  When it arrived in a few days, I installed it easily and my TV and internet was up and running!  Only problem was I didn't have all the TV channels I expected.  Turns out my chat representative signed me up for a different package than I wanted, with fewer channels (and some "benefits" that I didn't want and can no longer remember) at the same price.  Furious, I called Provider name locked. and got to speak to a human after about 20 min.  The person I spoke to was helpful, fixed my issue and actually got me a better deal on what I wanted by waiving some DVR rental costs for the first year.
    HOWEVER, I'm having trouble with their internet services.  Several times a day, my internet will cut out completely, or go from its usual 20+MB/s speeds to <5 MB/s or less.  A few days ago I was essentially working on a 56k modem (.05 MB/s) for about a half hour.  Called Provider name locked. again, and after some troubleshooting, they agreed that a tech would have to come look at it.  The next available tech could come 4 days later, so I waited.  The tech actually called ahead and asked if he could come an hour earlier than scheduled and I said sure.  He was great, discovered a problem in how the cable box had been connected by an earlier Provider name locked. tech (it was "inverted"?), and all signs suggested the the problem was fixed.  Two days later, here I am, and the problem is back.  In fact, I've been writing this review partly while waiting on hold with their service representative.   AND I'll have to wait a few minutes to post this review, because my internet's experiencing one of those frequent, intermittent service drops again...
    - Aaron S.
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Internet Service Providers in Saint Paul

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