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Furniture Store reviews in Saint Paul

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  • Horribly!  Bill, their top salesman of beds, was our salesperson.  He seemed very nice and very thorough.  We initiated the conversation with him (my husband and I, who are both professionals who are sticklers for details) by telling him we had been at a different mattress store where we had tried a bed with "cooling technology".  I explained, in no uncertain terms, that I could not tolerate any type of "cooling technology" b/c it irritate my skin.  He showed us several beds, but kept bringing us back to the most expensive Provider name locked. foam mattress (that did feel quite comfortable as I was fully clothed).  However, I continued to ask at each bed if it had "cooling technology".  He was clear that the mattress we picked (for almost $3500) DID NOT.  He kindly offered to throw in two foam high end pillows.  I again pointed out I could not tolerate any "cooling technology", even on a pillow, so he sent us one with the cooling stuff (b/c my husband was ok with it) and one without.  Also during his sales pitch, he repeatedly told us to take the mattress home and use it "risk free", b/c we could return it for a full refund if we were not completely satisfied.  He said that, those exact words, over and over.  I am a conservative shopper, but based upon his word that it was a "risk free trial", that we could return the bed "for a full refund", we decided to try it (even though it was so ridiculously expensive).
    The very first night I slept on it, my skin was irritated b/c it did in fact have the "cooling technology" built into the mattress.  The very stuff I told Bill multiple times I could not tolerate at all.  I called the store and explained that we needed the bed picked up and a refund.  They said we had to keep it for 30 days (again which was never told to us when we purchased the bed).  So I asked to schedule to have it picked up on day 31.  I was sent to Bill's voicemail and left a message with saying all of that.  I never heard back.  After being out of town, I called the store again.  This time I talked to Bill, who told me he said nothing at all of what my husband (a physician) and I (an attorney and a physician) heard repeatedly.  He said I never told him about the issue with the "cooling technology".  When I confronted him with exact quotes, he said, "well I didn't think you would really feel it."  Then he said we could return the mattress for a one time trade for another.  When I confronted him again with his exact quotes about "risk free"and "fully refundable", he said he never said that, even though again, both my husband and I heard him say those exact wordds multiple times.  He told me I would need to speak to his manager. 
    When I called the store manager, he said he just did not believe that Bill would mislead us so, and he refused to stand behind the promises Bill had made.  When I asked why he would send one pillow with cooling and one pillow without if I had not specifically said "no cooling technology", he said he figured it was just a preference.  When I gave him specific quotes from Bill about the bed being fully refundable, he said he just did not believe Bill would say that, even though he had and multiple times.  He gave me the number to call the corporate office, which I did.  I left a message with all of this information in it and have not heard anything back. 

    - John D.
  • Oh my gosh! I am in love! We chose not to have them finish this piece, because my husband wants to finish it in the Swedish tradition. Having it come today was so exciting, I even hugged it. They were SO careful bringing it in, which I appreciated completely. Their eyes were up and down, checking for the ceiling fan, the floor, putting down a rug. I LOVE that these items are MADE IN USA. We will be back. We are definite fans. Go there. Go on line. You will be fans, too.
    - Linda B.
  • The desk and bed were installed; however, the bed was installed in the wrong place, making it impossible for me to walk around the bed. I called the sales rep. at Provider name locked. who admitted the installers did not follow the installation instructions, and said they would return to move the bed. Despite three emails, four phone calls and a dispute on my credit card, Provider name locked. would not set up a date for correcting the install. Finally, after three months elaped, the installers returned to correctly position the bed.
    - Linda J.
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Furniture Stores in Saint Paul

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