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Funeral Home reviews in Saint Paul

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  • Mary Kay Sandberg was wonderful to work with.
    Sandberg's Funeral and Cremation Services performed the funerals for all of our parents in the past 24 years. All four of our parents funerals were prepaid. This was handled through Sandberg's Funeral and Cremation Services prior to the deaths of our parents. They are very thorough and patient with us.
    Most recently was my father's funeral in April of 2014. The staff at Sandberg's are all very caring and respectful of the time of mourning after losing a loved one. We all felt extremely well taken care of.
    - Robert V.
  • My wife died two years and we used their services.  We were so satisfied with them that we used their funeral services again. They are fabulous and wonderful people. They are so helpful. Everything was taken care of and we didn’t have to worry about anything. They had helped us through ever asset of the process. They provided us with the papers and forms on everyone we needed to contact. They are wonderful people.
    - James M.
  • Overall, I am very pleased with the compassionate and skilled care that the Mueller-Bies team provided in our time of need.   I was there when my mother's body was removed from the nursing home and the two men attending her were dressed professionally, respectfully and did not rush me as I said my goodbyes.  Jim, our funeral director, oversaw the care of my mother and did a remarkable job.  Death is not a beautifier and my mother had been subjected to a lot of physical trauma by the paramedics trying to save her life.  The cosmetology and hair styling was included in the price and made her look beautiful and peaceful.  We were given time to assemble Mom's clothing and jewelry, and felt no pressure whatsoever, even though time was clearly a factor in preparing the service.
    The stationery is also included in the funeral package that we selected and there was a fine selection of prayer cards, mailers, and a choice of two thank you notes. 
    Jim also coordinated the timing of the service with the church and the cemetery, which proved tricky because Fort Snelling schedules its burials "first come, first served."   Because Jim did not waste time in scheduling the service, we were able to get within an hour of our desired time and it all worked out perfectly.
    Jim walked us through the obituary, offering tips for economizing while keeping it memorable and classy.  There were no typos in the final publication.
    We paid the out-of-pocket fees first and this will vary from family to family depending on the services desired.  We had a traditional, open casket funeral with police escort to Fort Snelling, and an obituary with photo.  Mueller-Bies recommended a local florist that did a wonderful job with the casket spray at a very reasonable price.  
    Mueller-Bies pricing is very competitive and I would highly recommend calling them before committing to another local funeral provider. Prices are posted on their website so you know exactly where you stand and there are no ugly surprises during a time when the family is vulnerable.  They also advised us up front that any time spent between the service and burial (such as a funeral luncheon) would be billed by the hour; thus, it is more economical to wait until after the burial to have the luncheon.  I appreciated this courtesy, even though we were unable to have a luncheon after Mass anyway, due to the time constraints imposed by Fort Snelling.  It is something to keep in mind if your family is on a budget.
    Mueller-Bies also allows clients to provide their own burial casket or urn and this can be a huge money-saving advantage to families that must adhere to a budget.  They will also offer discounts for cash and allow ample time to pay for services.  I have no reason to doubt that they would do everything in their power to assist a financially needy family or extend payment deadlines to accommodate those in financial distress.
    The only fly in the ointment is that the staff member handling calls on the night my mother died gave misinformation twice during the initial conversations.  The first conversation was with a local police officer that was trying to help me find a funeral home to collect my mother's body (he was initially given the cremation price, not the price for an open casket service) and then later, I was told that the vault was included in the open casket service package (it isn't).  I do not know if this individual is a new staff member, but callers should be able to rely on the information given to them the first time, and should not have to second guess the accuracy of quotes and so on.
    Overall, Mueller-Bies earns a "A" and, although I hope I don't need their services any time soon, I would highly recommend them to those who want a well-organized, beautiful, professional funeral service at competitive pricing.

    - Catherine T.
  • They are the best. They have extraordinary service. They also do a lot of preplanning services, and that is really great for families too. They are extremely professional, caring, and well organized. They are flexible, whatever kind of arrangements you want to be making they will work with families to provide the best memorial service or funeral. They are easy to work with. They are compassionate.
    - Ruth S.
  • Met with Frank Bastyr within hours of my unexpected family member's death and he was comforting and understanding.  Since we had never planned a funeral before, he took time in explaining the what happens in planning a funeral, the cost options, timeline, etc.  Explained the step by step process for what and when things needed to be done to prepare visitation, church and burial arrangements.  Did not put any pressure on us to make "on the spot" decisions.  We could call him or a staff member was available for any questions at any time.  Very professional staff.
    An unexpected surprise was a letter from the O'Halloran family stating that a tree had been planted at the Roseville Arboretum in honor of my loved one and her name added to the memorial there.
    I thought we received excellent service through this difficult  time.  We would definitely use this funeral home again and would recommend them to other people.

    - Cindy W.
  • I contacted O'Halloran and Murphy because I had been to previous services at their Snelling Avenue facility, and liked how they handled things. I contacted them about their experience with servicing communities of color in the Twin Cities area, and I received a personal email from one of the named partners. They were very responsive and sensitive to my needs, including helping me to determine if my husband could be buried at Arlington National cemetery, as well as other options for burial out of town, and for military rights. Josh Fossum, with whom I worked, was extremely informative and knowledgeable concerning the entire process of arranging for a memorial service, and they were very flexible in terms of my specific needs and desires. Most importantly for me, Josh, who worked with me to set things up, has a marvelous sense of humor, which made our celebration of my husband's life so much more easy. I am certain that he could be equally somber if the need was there, but it was nice to know that he could laugh along with us. The same was true for Frank, and others who assisted me on the day of the memorial services and afterward. As follow up, I got a call just this week from Sister Peg (?) (am not sure if I got name right), who called to check on me and offer me resources for grief counseling. The only place where I would say they could make a little improvement is in the posting of the obituary -- they took mine verbatim and forgot to add my husband's age or date of date, and I do not recall being given instructions on how to access their website to view electronic postings from friends. But they were excellent overall in their care and treatment, and I would definitely recommend them.
  • Our terminally ill family member requested cremation. I had seen commercials and print ads for the Cremation Society, so they were they first place I thought of. Friends who had used their services also recommended them. The staff was very helpful - they explained all their services but were never pushy. All the prices are clearly spelled out and they take care of a lot of little details that sometimes can be overwhelming. I met with Meredith before our loved one died, but didn't fill out the paperwork ahead of time. Meredith was very informative and answered all my questions - even those that would not generate any income for them. As our family member's condition deteriorated, I called them to explain that we would be needing their services within a day or two, but that I couldn't leave the hospital to bring the paperwork, so they left information for their weekend staff to be ready for us. We called them after midnight on Sunday night - they were the perfect mix of sympathetic and professional. We met with Scott a couple of days later at the Nicollet Ave. location to complete everything. Appointments are spaced in 2 hour intervals, so we had plenty of time to discuss, look at the selection of urns and make our decision. We were never rushed or pushed - and Scott made very appropriate suggestions about how to handle the memorial service here, and scattering ashes and internment in another state. When it was time to pick everything up, we were of course running behind - we called ahead and they graciously offered to stay a little late for us. Very nice, especially considering it was a Friday night.
    - Paula F.
  • My father passed away in August. He was at home in Hospice care, and we had pre-arranged some of the services. On the day he passed away, Cremation Society came to collect his remains. The people who came were amazingly respectful. They took great care and were fast. We also arranged for the cremation through them. The person who helped us was Garret. He walked us through, and we felt no sales pressure at all. He gave us information on obituary, and helped us write one, and he gave it to St. Paul Pioneer Press. The Cremation Society put their number on the obit, which was great, because we had not determined the date of the memorial, they let people know where and when if they called. That was a comfort. I really felt they work hard to help people in a time of need. I highly recommend them.
    - TROY G.
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    - David T.
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