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Cell Phone Service reviews in Saint Paul

Real People ~ Real Reviews ~ Real Results

  • This was a while ago but i'm still annoyed. I decided to try saving money and use sprint instead of AT&;T. I purchased 2 iPhones with plans on sprint. I was told i had 30 days to try their service and if i wasn't satisfied i would get my money refunded. The one phone i wanted wasn't in stock so i had to wait a couple days and that was perfect to compare. I went out of town and took my old broken iphone (AT&T) and the new sprint iPhone and made several calls from both to the same people to test. There was no comparison; the connection on sprint kept dropping and the volume was very inconsistent. When i got back into town i went to AT&T to get the new account set up with them then went to sprint to get that closed out. Sprint refunded most of what i had paid but not all. I received an email from them stating that i had a credit of $153. I must have made a dozen calls to the store and the national sprint. I was told everything under the sun about why i wasn't getting reimbursed. First i was told my credit card would be credited. Then i was told i would be sent a check. At some point they sent me a check for $20. I was told that my refund would be sent inn $20 increments. WHAT?? I kept calling. The store, in the meanwhile, got a new manager. He told me he couldn't do anything about it because he wasn't the manager during the time of the transaction. The assistant manager, with whom i'd spoken many times, said he was trying to get the manager to work on this but who knows. The original and new manager both kept telling me to call national and national kept saying i had to go through the store. Finally the (new) manager told me that the warranty of satisfaction was not for 30 days it was for 3 days. I finally gave up. But other issues: you can't use the internet while you're on the phone with sprint. That is not an iphone issue; sprint blocks it; you can go on line with AT&T. Also, I don't exactly recall how this happened except somehow sprint transferred everything on my old broken iphone to the new phone. They told me they had transferred everything. I also let them keep the old phone, for $20 off my bill (i think that's what the $20 refund was for). But a couple things happened. I had saved voicemails from my father because i knew he was dying. They did not transfer those. They told me you had to do something different to get voice mails to transfer to a different phone and they didn't bother to tell me / ask if i wanted them to do that so the messages from my by-then deceased father were gone. I will never again hear his voice say "love you sweetheart" because of their carelessness and disinterest. The other problem was that sprint had advertised that they would pay the fee to get out of a contract with another phone company but since i didn't stay with sprint, they rescinded on that. You'd think since i went back to AT&T but on a different account AT&T wouldn't have charged me but they did, because sprint had my phone, and they wouldn't return it to me. So i got $20 from sprint but then AT&T charged me $200 for breaking the contract. So i wasn't just out the $153, i was out an additional $190 ($200 - $20) and also the voicemails were gone.
    - Catharine M.
  • Well part of the problem for me is I live in St. Paul Minnesota and they have got a monopoly in terms of providing cable, phone company they do phone and internet and they contracted out to one of  the dish providers the TV service,I would like to be able switch to a cable company that would cover the same things that Comcast does. there is some service issue sometimes they eat my emails they just disappear and I have phone messages disappear also.
    - Lucy B.
  • The cost is for three lines. They could explain things more clearly and have faster service at their locations. The pricing is really weird. A lot of times you think you are getting something and by the time you put in all the time to buy your phone, they tell you that you misunderstood and you were very clear the first time and then, you are not going to walk away because you have been stuck for five hours.
    - Kim D.
  • I call them off and on and they are pretty responsive. I don't have any issues with them so I am not thinking of changing. I don't really have any complaints about the service. I don't know if it's the least expensive of any of them but it's hard to really know because the services are so different than what I get. I've never had a complaint about their professionalism.
    - Carol B.
  • We had to wait a little while as the store was a bit busy however they told us they would be with us as soon as possible. They were very helpful in getting my wife a new phone and set it quickly. Overall a good experience and would go back there again to take care of my cell phone needs.
    - Chad E.
  • l purchased a cell phone in March of 2012 from Target. Within a few days I went into the Verizon Apple Valley store and explained to the rep that I was having problems with the phone and told him that I did not like the phone and that it was not functioning correctly for me. I was having problems with making calls I explained to him that when I made a call the clarity was not good. The rep went over some of the functions with me and called me from his cell phone and it worked just fine. He said that he would not my account about the difficulty I was having. I went back again and explained the a rep that the phone was not working
    correctly and the rep said he would try making some adjustments to see if that would help. I did not help.
    I went back again and this time I asked if I could get a different phone because I did not like the one I had because it was not working they way it should. I was told I could not upgrade or change phones till March 2014.
    My brother-in in FL called me and he was getting such an echo on his end and I could barley understand what he was saying because it kept breaking up. We hung up and he called me back on my home phone, which is a land phone and we both could hear each other just fine. A few days later my sister from Bemidji, MN the very same thing happened we were not able to talk
    to each other so I hung up and used my home phone (land line) and called her back.
    I called Verizon Customer Service and talked with rep and explained to her about the problems I was having with my phone and
    that I did not like my phone and wanted to get a different phone or upgrade. The rep put me on hold and talked with a supervisor and then came back on the line and said I could not grade, but if I wanted to pay full price for a phone that I could do.
    I waited a few days and did some checking as to how much it would cost me to get out of my 2 year contract and was told it would be $125.00 so I decided I better pay that and get out of the contract; it ended up costing me $145.00. No sense paying for a phone that did not work right.
    I went into the AppleValley store and told the rep I wanted to payoff my contract and was told that they would send me a final bill. I tried again to explain that the phone was not working correctly and the rep would not even respond.
    I wanted to stay with Verizon because I had a good plan (65 Plus), which for me was great, but I just could not see paying for a cell phone that did not work.
    There attitude seems to be once they have you locked into a contract they don't care if they provide you good service.
    I ended up going with a T-Mobile No Contract phone I don't think I will ever get myself locked into a 2 year plan again.
    - Dorothy F.
  • My company has been with T-Mobile for the past 10 years.  Everything was
    absolutely fine for the first 8 years.  Two years ago, one of our three
    phones began to have problems, dropped calls and late voice mail
    messages.  These problems have increased in frequency and severity over
    the past two years.  The past six months have been abysmal.  Now all
    three of our lines have issues.  We have tried working with T-Mobile on
    multiple occasions to try to resolve these issues.  Their staff have
    been consistently professional and courteous and always willing to work with us as well.
    Unfortunately, professionalism and courtesy aren't enough.  At the end of the day, the
    service needs to be reliable and work properly.  Two of our phones are
    in a major metro area.  Dropped calls, week late voice mails, and most
    recently with one of our new phones - the inability to make or receive
    calls, just don't cut the mustard.  To add insult to injury, there's not
    a person at T-Mobile who would help us via phone deal with avoiding
    penalties for early contract termination even though the issues
    we're having are due directly to T-Mobile's inability to provide us with
    the service which was promised.  We've had absolutely more than enough
    and are switching our service.
    - Daniel K.
  • They're okay.  I don't use it that much.  I don't know enough about it to recommend or not recommend them. They supply the basic cell phone service that we use.  They do a reasonable job.
    - Elizabeth T.
  • The signal in my local neighborhood is quite weak at times. Some times I can't make or receive calls. Sometimes I have no bars at all and I've been dropped. It doesn't last long. Other than the weak signal I haven't had any problems. I purchased the phone at Best Buy. They programmed it and I walked out. They have all sorts of bonuses and double minutes. It's about the cheapest service you can get.
    - Owen C.
  • I was impressed. They were able to do the things that I wanted to have done, and I was able to keep my old number. They were very helpful. They have excellent customer service, and their prices are good. I got a senior citizen discount.
    - Patricia S.
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Cell Phone Companies in Saint Paul

Companies below are listed in alphabetical order.

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  • BearCom

    2200 University Avenue West
    Saint Paul, MN