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Appliance Repair reviews in Saint Paul

  • A
    Northland Appliance Services
    Bob arrived in a timely manner an did an great job repairing my old Maytag laundry washer. He also suggested replacing the water supply hoses, which, given their age, was something I had been wondering about. Date of repair was December 2018 and total repair cost was $305.
    - GARY R.
  • A
    Andersons Mechanical Service LLC
    John and Sean showed up when expected and diagnosed the problem quickly. Repair was completed within the hour. They even showed me some preventative maintenance I could do on my own to prevent the same problem in the future. Very professional and fairly priced. Will definitely call again!
    - Mary M.
  • A
    Watson's Appliance Parts & Service
    Steve was the technician. Fabulous! He diagnosed the problem, outlined what would be needed to fix it. Turned out it was more than buying a new washer. Gave me recommendations for brands that were reliable. This was the best repair experience I have ever had. Would use Watson���s again in a heartbeat especially if they sent Steve!
    - Laura F.
  • A
    Watson's Appliance Parts & Service
    It went well for refrig, but part for oven was flawed. We were not charged for defective part or labor.; new part was ordered. Todd was very thorough. Had he not checked all oven functions before he left, he would not have discovered the defective part. I appreciated his effort, honesty and skill!
    - Susan H.
  • F
    Watson's Appliance Parts & Service
    Had an awful experience with Watkins today. When I called I was given a 3 hour appointment window, from 3-6 pm. I explained that I had to pick up my children from camp and summer care around 4 and was assured that would not be a problem since I would receive a phone call approximately 20 minutes ahead of the technician arriving. I even set up back up pick up options - just in case. With no call from Watkins, I went to pick up my kids and was gone around 20 minutes. When I called Watkins at around 5:20 to inquire about the technicians arrival I was told someone did stop by and there should be a note on our door. When I asked about why I didn't receive a phone call, I was told someone did call and even left a message. I reviewed my phone but have no missed calls or messages. When I asked about the call I was given no additional information on when it was placed or what number was called but instead was told this was my fault because I left my home during my appointment window. I explained that I would not have left if I had received a call. I admit I left - that's not in question, but would not have done so if Watkins had done their part and called like they committed to doing. This is unacceptable.
    - Simon H.
  • A
    PLAZA TV & APPLIANCE
    The sales person Allen was friendly, knowledgeable but not overbearing. We found the prices to be comparable with both the big box stores and the smaller appliance stores. What initially sold us on Plaza is that they tack a second year onto the warranty. We are happy that we chose them. They were very flexible in arranging our delivery timing. No problems with the delivery and installation. The installer of the microwave and dishwasher was particularly proficient. There was a manufacturer defect in the refrigerator door that we noticed upon receipt. Allen quickly arranged for a replacement door to be ordered and installed. Great overall experience, We would certainly recommend Plaza to our family and friends.
    - Jane J.
  • A
    Watson's Appliance Parts & Service
    Oven was taking much longer to preheat and dryer would only stay hot for half of dry cycle. Brent arrived slightly after the appointment window due to a job on the other side of town, but was very friendly, professional and knowledgeable. He identified the problems quickly and explained the needed repairs clearly. After asking for approval, he completed the repairs quickly with OEM parts he had in the truck. I would definitely use Watson's Appliance again.
    - Nick B.
  • D
    Warners' Stellian Appliance Warehouse/Headquarters
    I have purchased my appliances through WS for years. These last 2 (Samsung ref. Electrolux stove) have proven to be lemons. Even with the extended warranty, WS's customer service, ability to resolve the issues have been abysmal. We have had to stay home from work 8-10 times to have a repair person come and the appliances are fixed for a while--they break again. I have had to throw out so much food because of lack of cooling in the refrigerator and I have to turn the stove off at the circuit in order for beeping to stop. Quality of merchandise is terrible. Customer service terrible. Last straw: rude customer service person when getting details on exact arrival for repair.
    - Rosann C.
  • A
    CenterPoint Energy Home Service Plus
    Very pleased with service. Oven is 21 years old and was surprised they could find parts for it. Also had a problem with my garage furnace which wasn���t scheduled. Technician was very busy and still took time to repair it. Was very glad to have things taken care of by one technician instead of waiting for 2 separate people. Would highly recommend Home Service Plus.
    - John O.
  • D
    Sears Home Service
    On 1/29/19 between 11:00 and 11:30 a.m. we called Sears Home Services and spoke to a customer "DISservice" rep named Judy. She refused to schedule a service call until we tried troubleshooting, even though I told her I have a disability and that would be difficult. I got so frustrated, I hung up. We just paid for a service agreement a few weeks ago. Called back and talked to Judy again, she still refused to schedule a call until we 'cleaned the filter'. She was obviously consulting someone or looking up a manual trying to give me directions. At Judy's direction we finally took a part off the dishwasher and a piece fell down inside the machine. At this point I asked to speak to a supervisor. Judy said she would transfer me. Got disconnected somehow (I don't think it was on purpose). Called back a third time and talked to another person who scheduled a service call for us. The technician who came was able to quickly get the dishwasher back in order - quick and courteous.
    - David C.
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Appliance Repair Services in Saint Paul

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