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Water And Smoke Damage reviews in Saint Louis

Real People ~ Real Reviews ~ Real Results

    1. <Provider name locked. >When they arrived the first thing was to present me with a contract.  I was told that usually in a situation like this, the insurance pays, but since they could not put a Provider name locked. on the house I would need to pay up front.  Provider name locked. said that they could probably bill the insurance company over $12,000.00 for this job, after he had reviewed it, but if we had to pay for it ourselves, he could promise to keep it under $7,000.00, which would include boxing or packing everything, moving it to "climate-controlled" storage for 30 days, and returning it.   I expected insurance to pay, so I agreed, although it sounded very expensive to me compared to a regular moving company.  Their truck said "Cleaning and Restoration", not moving. "Pride" was unprofessional and inadequate in so many ways that I don't have the time to list them all, but here are a few:Provider name locked. >

    The contract says clearly 1/2 of fee is paid to start, remainder upon completion.  They tried to make me pay in full before starting, and then again before final delivery, and a third time in the middle of final delivery.  I finally had to print out my credit report before they would stop hassling me, even after I pointed out the terms in their own contract.
    PACK-OUT
    They ran out of packing tape 45 minutes into the job, were offered tape by another crew on site doing other work, and refused it, saying it was against policy.  It took another 45 minutes to get more tape and continue packing.  First, what kind of moving company runs out of tape? Second, what if it was still flooding?  
     I walked into one room and saw two of my canvas paintings in a stack with other things piled on top of them.  The paintings' canvas was dented.
    We repeatedly told several of the movers (there were about eight) not to move items stacked on one bed, because we needed to take them with us.  They were removed anyway.  This included ALL my medicines, and we had to call one of my doctors and order emergency supplies of 9-12 different medicines I require daily at my age.
    I wondered how professional some of the employees were and why I was possibly paying $7,000.00 when I heard one say, "how do you pack a lamp?"
    Because of their need to photographically (with an iPad) inventory fragile items, it was a slow process.  The slower the better for them, because the Supervisor gets $70.00 per hour.    
    Again because of the slowness, by the end of the day, the other crew who was doing the "dry-out" had to tear out ceilings in places where we still had furniture, microwaves, tables, chairs, paintings, and other belongings.  So when Pride called about coming back the next day to finish the job, I said "No, there is not need to protect anything from damage that has already been damaged."   They still charged us for 1 and 1/2 days of Moving truck at $275.00 per day, even though it was  not used the second day.   
    PACK-IN  
    Their printer was "not working" so I was put to work with pad and pen making not of two columns:  ITEM and BOX numbers.
    Oddly enough, two thirds of the boxes were labeled as belonging in the closest room on the first floor!!   Somehow most of what we owned had magically been taken out of the easiest place to return it to, where of course it could not fit.  
    The employees, all but one African American, were not provided with a cooler full of refreshing beverages for their hard, sweaty work, which for what they were charging, they could easlly afford.
    When they had everything in, I wanted to go over the list with their print out, which finally came. As it turned out, there were over 25 boxes that I checked in that were NOT on their inventory!!!  
    Then I found a headboard and footboard to a bed that was not ours, and returned it to them.   
    I went through the boxes and found four items/boxes missing.   The owners graciously offered to come over and help me look for them.  We found all but one.   
    Anytime there was something wrong, I got an excuse, or what seemed like a made-up reason.  The final reason for the missing box was " we must have combined it with the contents of another box when we were re-packing.
    In the end, they gave us a refund for $150.00 for a few items that had gone missing or were damaged.  They also refunded and took back some unused boxes for which we had been charged.  
    Frankly, I would never consider doing business with them again for any reason whatsoever.   My daughter who has a bigger house than I have, and perhaps more "stuff" paid $300.00 to have it moved.  Not packed, just moved,   But Pride charged us $550 just to load the truck to return our stuff.


    - Timothy H.
  • Technician met all promises. He was on time, conducted the remediation process just as he described it to us, and cleaned up all of the associated mess. He sealed up the room while doing the remediation and when he was done, the room had no smell and the work was done to my satisfaction. I also had another small leak that I had him look at and he let us know that there was not a mold issue associated with that damage - very honest. I hope we don't have to use Provider name locked. again, but if we have any mold issues, I will give them a call.
    - john B.
  • /31/2015We asked Provider name locked. to come to our home to inspect some mold damage from a plumbing leak and advise us on how to proceed,  and to bid on the work.  Provider name locked. was very pragmatic and professional in assessing our small mold problem, and very fair in the estimate he provided. He was able to get the job scheduled within a day of calling him, he was on time, and  did a great job. The room was left as neat and clean as when he arrived, and we we very pleased with the fast response, the high quality of  work, and the fair cost. Thanks Provider name locked. ! I wish every contractor had your professionalism!
    - William C.
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Water And Fire Damage Services in Saint Louis

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