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Home Automation reviews in Saint Louis

Real People ~ Real Reviews ~ Real Results

  • The supplies were sent to my home  and arrived without any  delays,,The installation was done in a timely fashion, the installer was professional and the job was done well 

    - Lenore H.
  • The work took about two days and there were three installers the first day and two the following day.  They were all professional and competent and any questions I asked were answered.  They explained everything they did and made sure i understood the process.  When they were finished, they again explained the system, made sure i understood and asked if i had any other questions.  They made suggestions that were informative . Mr Provider name locked. called and emailed that evening to make sure we were satisfied.
    - Terri C.
  • Provider name locked. is a perfectionist’s nightmare!
    Not because they failed to meet my irrationally high standards but because they did, leaving me with nothing to complain about; how frustrating is that!  Check out these annoyances:
    1. They arrived every time not at the end but at the beginning of the minute of the pre-announced time.  
    2. None of the three workmen rolled their eyes, grimaced or grumbled in the slightest or tried to talk me out of it when I told them that I was considering asking them to move an already installed ceiling sensor to another very difficult-to-access point that would have taken a great deal more additional time and effort - without an additional charge.  One of them actually said  “We want you to be satisfied.”  Whaat? Pinch me.
    3. They cleaned up behind them without my asking for that.
    4. Mr. Provider name locked. , the owner, personally met with me on two occasions to describe his company’s offerings.  Not a subordinate salesperson but Mr. Provider name locked. himself.  Furthermore, he gave me his personal cell phone number to call him directly with any questions or complaints.  With some 2000 clients, how crazy is that?  Crazy as a fox because this tells me that the quality of his hardware and installation is such that he knows that after the initial few days of getting familiar with the system, I won’t be calling him any more, except for some very rare emergencies such as when Mossad agents breach the system and make off with my prize Corgi.
    5. I got two other bids.  One from ADT, the country’s largest provider of home and commercial security systems, the other a local highly-rated firm.  After taking down some initial information about my circumstances, ADT sent me a technician hopping ready to install the system despite being largely uninformed about my circumstances (e.g. I indicated wanting a hard-wired not a wireless system but ADT rarely installs the former anymore) and about the specific prices for individual components of the system.  (“I’m a technician, I Provider name locked. ’t deal with the prices.”   So he had to call and get those for me which ended up being more expensive than Provider name locked. ’s.  Strangely, he did not have the CEO’s personal cell phone number to give me.)  Needless to emphasize, this experience dealing with a huge, impersonal  national rather than a local company was predictable .  Furthermore, ADT’s monthly monitoring fee was $39.95 with a three-year contract, a whopping $15/month more than Provider name locked. ’s with a one year contract.
    The other company, Provider name locked. Security, top-rated on Angie’s list, sent a very personable and professional salesperson (the daughter of the owner, I guess the next best thing) who gave me a price on the same specifications I had presented to Mr. Provider name locked. .  On nearly every single item, their prices were variably higher and they also required a 3-year contract.  The only difference favoring that company was that their monitoring fee is $19.95, $5 less; but with the savings from Provider name locked. ’s hardware and installation charges, it would take over four years for that difference to even out.
    In sum, since the technology being marketed by various reputable home security firms is presumably identical - e.g. the smoke alarms and motion detectors either work or Provider name locked. ’t and the people at the monitoring station are awake or not (I checked both) - I decided to buy a system based on differences in pricing and customer service whereby local firms are much more likely to offer a better deal in both respects.  I’m hard put to imagine that another company could improve on Provider name locked.
    No, I am not Mr. Provider name locked. ’s son-in-law, although he was sufficiently kindly disposed toward me that he urged me to hit a personal friend for lunch after he received the usual $75 referral fee (ADT offers $50).

    - Hermann W.
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Home Automation Services in Saint Louis

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