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Find Top-Rated Saint Louis Gas Fireplace Services

There are 6 top-rated gas fireplace services in your area and 36 to avoid.

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Gas Log Service reviews in Saint Louis

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  • I called to have them come and check my gas log fireplace.  Spoke with Provider name locked. , he set an appointment.  He was supposed to be there at 4:15 PM.  He called at 3:15 PM to say he was running late, asked how late he said 2 hours.  I asked if he would be there by 6:15 PM, he said yes.  Then he didn't get there until 7:15 PM.  He looked at the fireplace and I said I would like it to be serviced so it could be used for winter, but I would consider doing some sort of insert or update, depending on cost.  He also looked at the water heater and said it needed to be replaced.  Asked how much that would cost, he said, "$1100."  I thought that sounded high for a 40 Provider name locked. water heater.  He asked about whether the fireplace was vented or not, I said I would check with the condo association.  Then he said the flu was broken after looking at it.  Said he would get back to me with a price to get the fireplace in shape or do the insert.  Did not hear from him for over 2 weeks, called and left a message asking if he could do the work and if he was still interested in the job.  A phone call or two were exchanged, the last one he had called me saying he was going to text a picture he'd taken of a fireplace insert.  Never got it.  In the meantime I'd contacted somebody else from Angie's List who kept the appointment we scheduled within a week.  He got my gas logs in great shape for the winter for $120, the flu is working just fine and I still have the same water heater.  Trinity did not take any money from me and did not take the job and then mess it up, it definitely could have been worse!  I just thought the communication and follow up was so poor I didn't want to move forward with having Trinity do the work.
    - Karen T.
  • Responded to my initial call within 24 hours and scheduled an appointment.  Quoted me a price on the phone of $160 to service the gas logs and get them ready for use this winter.  Very personable.  He arrived on time and did a great job on the gas logs.  Then he informed me it would cost less than he originally stated, so I only had to pay $120.  Excellent experience, gas logs work great.  Would recommend to anybody!
    - Karen T.
  • Had an appointment with these guys to look at three of the five coal->gas fireplaces in my 114 year old house in a the city. I called to confirm my late morning appointment at 10am and was told everything was on schedule. At 4:45pm when no one had shown up I called back. My appointment had been moved without my knowing it because the technician was no longer available. While I understand that things come up, I would have appreciated a phone call. Also, the person I talked to the second time I called did not seem concerned at all with what had happened and just kept telling me, "Well, I didn't do it." My work schedule is incredibly hectic and making the time for home repair appointments is not easy. I cancelled the appointment and am looking for a different company.
    - Corey & Samantha K.
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Gas Fireplace Services in Saint Louis

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