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Furniture Store reviews in Saint Louis

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  • from: Provider name locked. yukhoman@gmail.com
    to: ttrentham@charter.net
    date: Mon, Oct 31, 2011 at 7:03 PM
    subject: Provider name locked. Flowered Sofas  
    Pictures will be sent via Shutterfly.  You will receive a separate e-mail with the link.   With regard to the two sofas I ordered from Provider name locked. and the issues regarding them 1) the fabric sample that I ordered the sofas from looks nothing like the fabric that is on the sofas and 2) the shoddiness of the quality of the sofas and the way they are made.  I am sending pictures via Shutterfly.   I don't know if this is a furniture company that you have dealt with in the past or a new line you are carrying.  I am concerned that because these sofas are so poorly made, that it is not a Provider name locked. that these sofas are shoddy, but rather a standard practice of this furniture company.  I just don't see how two sofas can be made so poorly, and all their other products be of quality.   Here are some of the quality problems:   1) back cushions on both sofas do not fit right or are not made right or something.  They never sit right.  They are always lopsided and don't fit against each other or the sofa.  They flip out, smash down, flip up on either side of your neck and head.   2) the seat cushions sag and don't fit against each other correctly.  If you are sitting on one side of the sofa, the seat cushion will turn up on either side of your body, like in a "u" fashion.  The two seat cushions are always uneven with each other.   3) The fabric on the seat cushions is loose and wrinkled and getting that way on the back cushions.  We are small people, there are only two of us living in the house, and the sofas have only been sat on for a couple of months, and not for long periods of time. 4) It is not uncommon to be poked by something while sitting on the sofas and have a feather come out.  There is nothing about the cushions that feel like down, that is for sure.  There may be Provider name locked. in there, but they are not of any quality.   5) The fabric pattern is not matched at any seam on the sofa.  Not that that would have helped the looks of it too much, because the fabric itself is not pretty and doesn't look like the sample I ordered them from.  However, to have a floral couch where no seam is pattern matched is shoddy.   6) The fabric sample looks like a vine type pattern with predominately green and some pretty watermelon red and a little yellow.  There is no way on earth to know by looking at the fabric sample the fabric has gigantic orange flowers all over it.  I hate orange and would never order anything that looks like this.   7) At the bottom of the sofa, around the nail heads, the fabric is fraying and strings are coming off and hanging down.   8) When sitting on the sofa, the cushions smash down so much, you feel like you are sitting on the springs.   9) The very thin fabric that is underneath the sofa is sagging and torn.  We have never had anything underneath the sofas so they had to have been that way when they were delivered.   You are welcome to come over to our house and see these poorly made sofas in person.  
    Sincerely,
    Provider name locked. and Provider name locked.
    Home phone: 314-698-2763

    - carolyn H.
  • This was a very neat Provider name locked. and resale shop. I was surprized that the prices were so low. They had many items to choose from like clothing, toys, shoes, jewelry, house decorations, furniture and much more. I stopped by on a Saturday afternoon and was able to find four chairs that match my table. I had been looking for these chairs for a long time. Who knew that they would have them at Provider name locked. and they were in excellent condition. I also bought a Provider name locked. Mouse Disney watch as a gift for Christmas. I'm sure I'll be stopping by again before the holiday.The employees were very nice and helpful as well. The young man working there loaded up the furniture I bought without me begging for help. I see this store as one of my new weekly stops because they get new inventory every week.
    - Tabitha M.
  • The well attended auction, with items nicely displayed, started promptly. My vintage Provider name locked. Risom sofa, although structurally sound was in poor condition, needing re-upholstering. In their exquisite catalogue it was listed (no photo) as valued at $350 - $450. The two auctioneers went through the items very rapidly with little time spent on describing them. The high bid on my sofa was $140. The contract states that payment, minus commission, will be remitted after 35 - 45 business days. After 90+ days I have yet to receive any payment. More than a month ago I called to inquire about my payment & was told that it would be sent in a few days. I am still waiting & since it has been so long, along with my payment I expect some form of interest such as loan interest, a late fee like the credit card companies charge or waiving of their commission. I consider them an elitist auction house in that they charge 25% on bids of $2,500.01 or less & only 10% commission on over $10,000. I naively assumed this was a reputable firm so neglected checking with BBB beforehand & was recently very shocked to see their F rating.
    - SHIRLEY F.
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Furniture Stores in Saint Louis

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