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Flooring reviews in Saint Louis

Real People ~ Real Reviews ~ Real Results

  • Discouraged in my search for someone to remodel my bathroom, I stopped by the Re-bath facility in Fenton to ask questions. Angie met me at the door and was very pleasant while she explained the process and the product - no high pressure at all. Impressed by what I saw and heard, I scheduled an appointment for an in-home estimate. Linda was my design consultant. She showed up on time and brought all of her samples with her. We had a great time picking out my products (shower/bath, vanity, countertop, flooring, hardware). Linda had fantastic ideas for my space, and measured accurately. A few days later my product was ordered and approximately 4 to 6 weeks later Angie called with an install date. Brendan was my installer. He showed up on time, was very friendly, organized, detailed and neat. He completed the project in 2 1/2 days. He explained the process as he went and made sure I understood how to properly care for my product. He also communicated very well the timeframe of the process as he proceeded. The finished product exceeded my expectations and as a result, I scheduled an appointment with Linda for my second bathroom remodel. Linda did a great job of coordinating the two bathrooms. We selected the same products, but with a variation of colors. Again, Brendan was my installer and did an amazing job. And mind you he had to carry my product up three flights of stairs! If you are considering a bathroom remodel, I encourage you to consider Re-bath. They are professionals that are comparably priced and offer long-term warranties.
    - Patti G.
  • We are very happy with the work STL Build Pro did in our home. The planning went smoothly. They were able to accommodate us by scheduling the messy demo of the plaster walls while we were out of town. Gutting bathrooms in a 110 year old house can be challenging but they were able to overcome any surprises behind the old walls and floors. We knew the layout we wanted and what we wanted to achieve to maximize space. Jason and Tony listened and executed our plan beautifully. Tony, the lead on our job was very responsive and attentive to detail. If there was something that we were not happy with they made the necessary adjustments immediately. He and the workers were always on time and completed aspects of the job when scheduled. Both Jason and Tony walked us through picking out all the fixtures, flooring, and other allowances. They were very respectful of our home, my family and our dogs.
    - Kathy F.
  • Love my new floors and glad to bid rid of carpet. Quality and price of flooring was great. Everyone was professional and job was done on time. They did a great job and also cleaned up when they were done. Would definitely hire again.
    - Virginia F.
  • At all times Birkenmeier and Sons was professional , always communicate regularly, and when they said they would do it, it got done! The quality of the work is top notch!!!!!! They are courteous and reliable!!! I would most definitely call them back for other jobs, they will remain in my contact list forever! The year after they remodeled our bathrooms, there were no call backs to redo! Absolutely none. That tells you about their quality, they do it right the first time!!! I highly recommend their services!!!
    - Jennifer F.
  • They came and removed all existing material and installed brand new hardwood floors I did it with extreme professionalism and care I would definitely consider having them come back and do more work to my house!
    - John S.
  • Completely unprofessional and deliberately wasted my time. I called on Thursday to ask for an estimate, we had a nice chat, he said as early as possible Saturday morning was the best time for him to come look at the basement to prepare his estimate. I said I would coordinate with my mother, who would be the one to let him in, and get back to him with a time. I also asked for and obtained his email address, to send him photos I had of the area. I sent him an email later on Thursday, including 8 am Saturday as the time for the estimate. When I didn't hear back, I called and left a voicemail on Friday, stating again the 8 am time for the estimate. On Saturday, I received an irate message from my mother, wondering where the contractor was, as it was a couple hours past 8 am. I called him, and he said he hadn't checked his email, he'd gotten my voicemail, and had been intending to call me, and then said that he'd decided it was too much work for him, as he was semi-retired and couldn't work that much. If he'd been up front, or even timely in letting me know, I wouldn't leave such a harsh review, but such unprofessionalism and disregard for the needs of others is inexcusable.
    - Karin M S.
  • It's kind of tale of two stories. Jason, Tony and his team were on top of everything at the beginning. We had them do exterior work which included new windows, soffits and fascia. The exterior work was done with fine craftsmanship. Then we got into the kitchen remodel which was full demo and a brand new kitchen. They advised me to use their contact for cabinets and counters, E&B Granite. Their prices were fair and we decided to move forward with them. The demo was fine and when we started to build the new kitchen, we started having issues. Their workers are fine for painting, patching etc, but when it comes to quality of finished product, it leaves a lot to be desired. We had a wall removed between the kitchen and dining room and there needed to be a bump out to hold an extra wall cabinet where the wall was taken out. Tony, the project manager, told his guy "just make sure its at least XX inches from the wall." This little bump out turned to be WAY to big and looks silly. There was no rhyme or reason to what Tony was telling his guys. When we finally got our cabinets, two of the cabinets were wrong, but their guys placed the other cabinets in a fashion that the right cabinets would not fit. So, when we got the new cabinets, they were so small, that are barely usable. THEN, when we installed our appliances (which everyone had the specs on), the cabinet next to the stove would not open as it hit the handle of the stove. We tried an easy fix bc we didn't want our whole kitchen torn apart again. It looks bad and the pieces they added do not match the others. This brand new kitchen that we spent a lot of money on looks piecemealed together. The cabinet guy felt bad so he gave us free spice rack!!!! Yippee! We had many issues come out and were told many different things by Tony, and the owner Jason, but 1 out of 5 things we were told actually happened. Tony goes from job to job without taking notes so most things are forgotten. Tony forgot both of our inspection times and we were left scrambling at the end. The biggest issue we have is with our tile for our backsplash. They self performed this and it looks horrible. The guy the had doing it told us he hates doing tile, and now I know why. The tile is so uneven that it would look better with nothing on it. They didn't know how to property install marble tile or the pencil border. We waited for 2 months for a final walkthrough, but it never happened. I sent my list of issues to Tony and Jason and they came out and said they'll fix whatever they need to. They did come and try to fix the tile, BUT, sent the SAME guy who originally did it!!! He did about half the tile then I told them not to send him back. If tile gets started the wrong way, it can't be fixed. We were so tired of the excuses of "tile is not perfect", "that's just they way it is". If you run your finger up and down the wall it will literally get stuck on tiles that stick out way too far. While Tony and Jason were here to discuss the issues that needed to be fixed, only 2 out of 5 things we told them actually happened. Tony missed appointments and our final inspection as well. We NEVER had a final walkthrough even though Tony said he'd be here. We got so frustrated we decided that we don't want them back in our house at all. We are hiring a real company to finish it up the right way. We constantly had trash in our YARD that was never picked up. Instead of using a dumpster like most contractors, they pile the trash in your yard and come by every other week or so and pick it up. Looks really classy to our neighbors. They do good exterior work and patching and painting. But for any sort of craftmanship, buyer beware. Their guys constantly complain about the other workers and their bosses, so be ready for drama as well.
    - Scott B.
  • We are extremely pleased with the result. We now have a beautiful and spacious kitchen/family room. Darryll was professional, knowledgeable and always prompt to return our calls and emails when we had questions. Both he and Angie were friendly and helpful every step of the way. As stated in the contract, the crew began work promptly at 7 a.m. One to four people worked every day. Kent and his crew gave careful attention to detail and did a quality job. We would also recommend B. O. Graham Plumbing and Born Electric, both did good work on time. We’ve had many compliments on our kitchen and would call on Darryll for any future project.
    - Ann M.
  • Me. Reinhold was involved in the whole process. Wonderful guy. Came by when the laminate was be installed. Carpet guys worked past 6pm to complete job. Needed some follow up on the laminate. Was taken care of quickly and professionally.
    - Carolyn L.
  • I have used Reinhold Flooring several times now and they have always been so great to work with! I first heard about them through family and friends, who have used them for years. They do great work and their pricing is very reasonable. There is no other company I would use for flooring!
    - Kimberly G.
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Flooring Installers in Saint Louis

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