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Find Top-Rated Saint Louis Flooring Installers

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Flooring reviews in Saint Louis

Real People ~ Real Reviews ~ Real Results

  • Completely unprofessional and deliberately wasted my time. I called on Thursday to ask for an estimate, we had a nice chat, he said as early as possible Saturday morning was the best time for him to come look at the basement to prepare his estimate. I said I would coordinate with my mother, who would be the one to let him in, and get back to him with a time. I also asked for and obtained his email address, to send him photos I had of the area. I sent him an email later on Thursday, including 8 am Saturday as the time for the estimate. When I didn't hear back, I called and left a voicemail on Friday, stating again the 8 am time for the estimate. On Saturday, I received an irate message from my mother, wondering where the contractor was, as it was a couple hours past 8 am. I called him, and he said he hadn't checked his email, he'd gotten my voicemail, and had been intending to call me, and then said that he'd decided it was too much work for him, as he was semi-retired and couldn't work that much. If he'd been up front, or even timely in letting me know, I wouldn't leave such a harsh review, but such unprofessionalism and disregard for the needs of others is inexcusable.
    - Karin M S.
  • It's kind of tale of two stories. Jason, Tony and his team were on top of everything at the beginning. We had them do exterior work which included new windows, soffits and fascia. The exterior work was done with fine craftsmanship. Then we got into the kitchen remodel which was full demo and a brand new kitchen. They advised me to use their contact for cabinets and counters, E&B Granite. Their prices were fair and we decided to move forward with them. The demo was fine and when we started to build the new kitchen, we started having issues. Their workers are fine for painting, patching etc, but when it comes to quality of finished product, it leaves a lot to be desired. We had a wall removed between the kitchen and dining room and there needed to be a bump out to hold an extra wall cabinet where the wall was taken out. Tony, the project manager, told his guy "just make sure its at least XX inches from the wall." This little bump out turned to be WAY to big and looks silly. There was no rhyme or reason to what Tony was telling his guys. When we finally got our cabinets, two of the cabinets were wrong, but their guys placed the other cabinets in a fashion that the right cabinets would not fit. So, when we got the new cabinets, they were so small, that are barely usable. THEN, when we installed our appliances (which everyone had the specs on), the cabinet next to the stove would not open as it hit the handle of the stove. We tried an easy fix bc we didn't want our whole kitchen torn apart again. It looks bad and the pieces they added do not match the others. This brand new kitchen that we spent a lot of money on looks piecemealed together. The cabinet guy felt bad so he gave us free spice rack!!!! Yippee! We had many issues come out and were told many different things by Tony, and the owner Jason, but 1 out of 5 things we were told actually happened. Tony goes from job to job without taking notes so most things are forgotten. Tony forgot both of our inspection times and we were left scrambling at the end. The biggest issue we have is with our tile for our backsplash. They self performed this and it looks horrible. The guy the had doing it told us he hates doing tile, and now I know why. The tile is so uneven that it would look better with nothing on it. They didn't know how to property install marble tile or the pencil border. We waited for 2 months for a final walkthrough, but it never happened. I sent my list of issues to Tony and Jason and they came out and said they'll fix whatever they need to. They did come and try to fix the tile, BUT, sent the SAME guy who originally did it!!! He did about half the tile then I told them not to send him back. If tile gets started the wrong way, it can't be fixed. We were so tired of the excuses of "tile is not perfect", "that's just they way it is". If you run your finger up and down the wall it will literally get stuck on tiles that stick out way too far. While Tony and Jason were here to discuss the issues that needed to be fixed, only 2 out of 5 things we told them actually happened. Tony missed appointments and our final inspection as well. We NEVER had a final walkthrough even though Tony said he'd be here. We got so frustrated we decided that we don't want them back in our house at all. We are hiring a real company to finish it up the right way. We constantly had trash in our YARD that was never picked up. Instead of using a dumpster like most contractors, they pile the trash in your yard and come by every other week or so and pick it up. Looks really classy to our neighbors. They do good exterior work and patching and painting. But for any sort of craftmanship, buyer beware. Their guys constantly complain about the other workers and their bosses, so be ready for drama as well.
    - Scott B.
  • We are extremely pleased with the result. We now have a beautiful and spacious kitchen/family room. Darryll was professional, knowledgeable and always prompt to return our calls and emails when we had questions. Both he and Angie were friendly and helpful every step of the way. As stated in the contract, the crew began work promptly at 7 a.m. One to four people worked every day. Kent and his crew gave careful attention to detail and did a quality job. We would also recommend B. O. Graham Plumbing and Born Electric, both did good work on time. We’ve had many compliments on our kitchen and would call on Darryll for any future project.
    - Ann M.
  • Me. Reinhold was involved in the whole process. Wonderful guy. Came by when the laminate was be installed. Carpet guys worked past 6pm to complete job. Needed some follow up on the laminate. Was taken care of quickly and professionally.
    - Carolyn L.
  • I have used Reinhold Flooring several times now and they have always been so great to work with! I first heard about them through family and friends, who have used them for years. They do great work and their pricing is very reasonable. There is no other company I would use for flooring!
    - Kimberly G.
  • Our house had tile in the front, wood floors put in in the 1980's (?maybe) in the front of the house and wood flooring also put in about 2000 (back of the house). The wood flooring color had aged differently and some areas needed to be redone. In addition, tile in the front hall was taken out and wood floor put in and all three areas were stained and sealed to match. The front entry was laid perpendicular to the two rooms off of the entry, but it was set off by a border and a walnut strip, so it looks wonderful. Tim and Pat were meticulous in their clean up and were careful to cover everything. They were easy to have in the house and worked with me to make certain I was able to do what I needed to do, while also completing the job. Tim gave me clear instructions on how to maintain the floor and how to also protect it from damage. In addition to the flooring, they also replaced the painted baseboard. This was Tim's suggestion and it was a great idea. The new floor looks much "richer" then the old floor and the almost 60 year old baseboard (narrow and dinged up) would not have looked good.
    - Heidi M.
  • Excellent. We are thrilled with our new kitchen by GA Chott. They stuck to their timeline and their reasonable budget. They were on time every day, communicated well, worked hard, and cleaned up at the end of every day. We are so grateful!
    - Heather W.
  • Tony Herrod is professional , proficient, and pays attention to details . When Tony completes and during the process he is very neat and cleans up all work tools and any mess made while working . Will hire him again and have recommend him to others .
    - Debbie B.
  • They replaced the existing bathroom tile with new tile. Installation went fine with no issues. They are very concerned with customer satisfaction, which is the main reason I chose them; and of course a good result! Most of the work was performed while I was at work and I felt comfortable with the two men in my home.
    - Terri K.
  • In love with my home for the first time after 14 years of living in it! I can't say enough good things about Paul & his crew. Everything from advice in flooring choices to the timely execution of the project. He told us we could probably find someone cheaper but he was charging a little more because he wants to do a quality job. So glad we took the chance and went for his services because underneath our dirty carpets was an absolute treasure of a century old floor that was in dire need of absolute professionals. They didn't even leave one single scratch on the trim. I'm sure the job was a difficult one. There were nails & staple marks everywhere, but now our house looks so great I can't even believe it. To top it all off it only smelled in my house for one day thanks to his excellent choice of low voc product. In the end I really don't think we even paid more because we weren't charged extra for the little extras we did get like the spot that needed some boards replaced. Kudos to Paul & his crew they do great work.
    - Chris K.
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Flooring Installers in Saint Louis

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