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Courier reviews in Saint Louis

Real People ~ Real Reviews ~ Real Results

  • After a 10 day delay due to Home Direct not shipping the cover WITH the hot tub, I ordered, I was finally scheduled to accept delivery of my hot tub from Overstock.com on Sept. 19.  Their local subcontractor for delivery was Provider name locked.  Delivery, Inc. and the contact person I worked with was Provider name locked. .  She accommodated my request for a late afternoon delivery between 2-6 pm.  Prior to delivery she had requested photos of the delivery site.  I sent several photos and a video of the best delivery route, which would include going over grass and some rock.  I suggested bringing two sheets of 4x8 plywood to make rolling the dolly/transporting the item smoother.  I thought all was in place for a successful delivery.
    When the deliverymen showed up, there were two men to transport the 800+ lb hot tub.  They initially brought out two small square 2x4 platforms with casters on the bottom.  After moving it 5 ft, the casters collapsed under the weight. At that point, they got out a small hand dolly, similar to what I have in my house, and used straps that had to be tied together to reach around the hot tub to secure it to the dolly and attempted to tip it back on the dolly.  They could not do it so I jumped in.  We could not do it so I
    recruited two other men on the street to help.  We did manage to finally tip it back and move it.  Without the plywood to roll on, it was tough going over grass.  It slipped three times and slammed into the ground each time.  Once it hit my neighbor Provider name locked. in the face, almost breaking his nose.  Another time was right as we were going through the gate and when it slammed down, it bent the gate latch.  When we finally got it to the site and situated it, there were several scratches on the fiberglass rim that had been on the bottom side. 
    The two deliverymen worked very hard but simply were not enough manpower to complete the task, nor did they have the equipment to do so successfully.  There were several times during the process where I felt unsafe and as if there was a good Provider name locked.  one of us could be seriously hurt as it fell, not to mention that the hot tub itself could have been badly damaged in any of the drops.  I am happy to say that after I got it hooked up and filled, there were no leaks – or that could have been a whole other
    nightmare.
    When I called to discuss the move the following week, I was extremely disappointed with the company’s response.  I told them that I was very dissatisfied with the service I received and explained the situation.  At first, Provider name locked. was very conciliatory.  When I pushed and asked what could be done about it/what could be done to make me happy, her Provider name locked. changed completely.  She asked if I wanted money back.  I replied that that was a possible option due to having to participate in the move, but I was open to other
    ideas.  I really just wanted them to understand how bad the experience was; most companies would stand behind their service.  At the least, one would think they would offer to pay the three of us that had to help move it the same amount they pay their hired movers.  At that point she tersely stated that she would have to talk with her supervisor and hung up.  The next day I had another terse voicemail stating there would be no money reimbursed and that it was a “successful delivery”.  Since then, I have e-mailed the company to get her supervisor’s contact information so I could speak with him.  I have gotten no response.  I have called the company directly; one time I got through and got Provider name locked. and asked to be transferred.  In the process I was disconnected.  When I called back three other times my call was not picked up. 
    I am not a hard person to please.  I simply ask for quality service and for a company to stand behind it when something goes wrong. I’m sorry to report that I do not feel this company did.  Despite prior knowledge of what the job would require for success, this delivery was understaffed and ill-equipped, resulting in the product being dropped to the ground three times, the hot tub
    fiberglass shell being scratched, the gate latch requiring repair, my neighbor getting smacked in the face, and my back being strained for three days afterwards from helping with the delivery.  If this delivery had gone to the home of a middle-aged couple who did not have extra help that could be recruited, the delivery would never have been possible. 
    I always try to contact the company first and work it out, but when that fails, I go above. After failing to get satisfaction, I reported this problem to Overstock.com and filled them in on the details – my goal was simply to convince them to use a different company for large deliveries in the St. Provider name locked.  area to prevent other customers from having a similar experience.  After hearing about the experience, they immediately offered financial compensation and to follow up with the company.  I wish Provider name locked.  Delivery had simply done this up front and saved me a month of hassle.  Based on my experience, I would strongly counsel against using this company.

    - ANDY G.
  • When pregnant with my daughter, we wanted to cloth diaper.  I didn't want the mountains of diapers sitting in a landfill that one day my grandchildren were going to have to deal with.   I however did not want to wash them.  Enter Provider name locked.Provider name locked. quickly got us setup for the arrival of our little girl.  The price was less than disposables considering my daughter's sensitive skin and having to use the most expensive diapers.   In fact, she nor her brother, have ever gotten diaper rash from the cloth diapers. 



    The customer service is beyond amazing.  Provider name locked. answers any questions quickly and is very understanding of Mommy Brain and forgetting to put out your diapers, etc.  I have also never ever had to worry about running out to buy diapers since they are delivered to our doorstep every week, rain or shine. 



    I know they offer several other services like deep cleaning of cloth diapers and sales of any supply that you might need in order to cloth diaper.



    I simply cannot say enough good things about this locally owned family business.  They are one of those outstanding companies that deserves recognition.
    - Lee C.
  • Provider name locked. was supposed to deliver a computer that I had ordered. Provider name locked. made one attempt to deliver my package on 4/30/08 at 11:30 in the morning (I was told that the driver had scanned the package three times and the customer service representative stated that she did not know why he did that). I took off early the next day (5/1/08) in order to get my computer. About 6:30pm I called and was told that the driver returned to the Provider name locked. yard at 11:30am that day with my package and did not attempt another delivery. She made arrangements for the package to be delivered after 4:00pm the following day (5/2/08). The following day (5/2/08) I called at 7:00pm and was told that no delivery attempt was made and they did not know why it had not gone out. I was told that my package was still on the truck and a supervisor would call me on Monday 5/5/08. On Monday, I called to inquire about my package and was informed that the package had been stolen, that I would need to call Provider name locked. and have them send out another computer. (Why would I have another computer shipped through Provider name locked. )? My thoughts: they need to question that driver whose route it was on. Provider name locked. should be responsible for getting me another computer. What is disturbing about this is that my credit information was probably in the packaging.
    - VENIECY P.
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Courier Services in Saint Louis

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