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Computer Repair reviews in Saint Louis

Real People ~ Real Reviews ~ Real Results

  • He was professional and clearly an expert. Fixed things that I didn't even know needed fixing and did not charge me extra.
    - Spencer and Rob M.
  • I showed Provider name locked. to my entertainment area and explained/demonstrated the problems I was having with my Provider name locked. Universal remote for my new Samsung tv.  Since the tv was moved by the carpet installers the day before, it was no longer performing.  It was originally programmed by my teenage grandson who has subsequently left for college. I also told him that the audio wasn't performing as it had. I asked if he needed my assistance with anything and he stated that he didn't .  I provided him with a bottle of water and went downstairs.  At the end of an hour, he called me to come up and help him move the tv.  He stated that the wires on the audio had pulled out, probably from being moved.  He asked for any literature on my entertainment components.  
    An hour later, I checked and he had made no progress on reprogramming the remote.  He stated that "it" acted differently every time he pressed a button.  I laughed and said that when I say that to my computer savvy friends, they say it is operator error.  He got very upset and told me that I was insulting him and hurting his feelings.
    I told him that I was not insulting him, but merely stating that he was having undue difficulty in fixing the unit, and if he would like to throw in the towel, I would pay him for re-attaching the audio wire.  He said that he wanted to continue working on the remote which was no closer to functioning than it was before he came.  My manuals were spread all over the floor, but he didn't seem to have a clue about getting the remote functioning, though he continued to punch buttons very aggressively.  
    He told me that I owed him $160.  I told him that was ridiculous, as it was clear that he didn't know what he was doing and had accomplished virtually nothing.   He was perspiring effusively and was very defensive.  I agreed that I would pay him $100 and that I wanted him to leave.   He insisted that he couldn't know how to use the Universal Remote, as he didn't have one.  He said he wanted to stay till he figured it out.  I told him to leave.  As he walked out, he said I wasn't fair to him for making him leave.  I told him that the last thing I wanted was for him to stay additional hours and try to charge me for them.   
    HORRIBLE experience.  I am out $100 and still have a non-functioning remote.

    - JAN B.
  • I called him over the weekend and he was able to come out on Monday afternoon.  I work out of my home and submit time sheet sheets and progress notes by scanning them and sending them via encrypted email; so if my printer is "down", I don't get paid.  Provider name locked. was very efficient and friendly.
    - Warren L.
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Computer Repair Services in Saint Louis

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