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Auto Repair reviews in Saint Louis

  • F
    Do not believe the positive reviews you see here. The entire sales process at Ed Napleton Honda is designed to confuse you and get you for as much money as they possibly can. If you just want a new car and don���t really care about your money, then they do a decent job of acting like they���re being nice to you while they fleece you. But if you actually want a good deal on a car and don���t want to shell out nearly $4,000 in overpriced dealer ���add-ons,��� then stay far, far away from Ed Napleton Honda. Here���s our story. My mother went up there on a Friday with the intention of test-driving some Hondas. She was mainly looking at the CR-V or the HR-V, but was on the fence and was not ready to make a decision (otherwise I would have went with her to negotiate a deal, as she is not the best at that sort of thing). Well, after spending all day there, she ended up being sold on a brand new, top-of-the-line trim Honda CR-V for over $5,000 more than she was looking to spend. What���s more, they confused her so much on the numbers that she walked out thinking she had gotten a good deal within her price range. It definitely was not a good deal. The salesman at Napleton Honda somehow managed to sell her a CR-V for about $1,000 over MSRP. He also sold her $759 worth of extra insurance contracts and roadside service that she did not need or want. He also sold her $1798 worth of their ���special Xzilon vehicle coating��� (essentially Scotchguard for the interior and an unnecessary undercoating on the vehicle). He also sold her on the wildly overpriced ���Napleton Xperience package��� for $1395. That���s a total of $3,952 in extras, none of which she wanted or needed. As soon as I saw the paperwork for this deal, I knew she had been completely taken advantage of. Luckily she hadn���t given them a check for the CR-V or the title for her trade-in yet, so I went back up there with her on Monday to try to get her out of this mess. And man, was it a battle They have a 72-hour exchange policy so they were willing to take the vehicle back, but it took a fair amount of convincing to get them to switch out the CR-V for a less-expensive HR-V without also charging us for the add-ons on the original vehicle. I basically had to threaten to take our trade-in back, walk out, and dispute the deposit with our credit card company before they would even consider dealing on this. Whenever I questioned an add on or an extra charge, they would make us wait for 20-30 minutes while they talked to the managers, ���remove��� the charge and gives us a new price sheet with that line item gone, but they had just renamed it or bundled it into another charge. This happened several times throughout the course of the day, and it seemed to me like an attempt to confuse us into thinking we were getting a better deal, when in fact they were giving us the same deal that they were before. They eventually took off the insurance and roadside assistance, and they tried to make us happy by ���only��� charging us a $1795 ���reduced price��� for the Xzilon and Napleton Xperience package. Let���s talk about their Napleton Xperience package for a second. Here is what it includes: ���All-weather floor mats ���Trunk tray ���Plastic splash guards ���Some sort of security system? They didn���t give much detail on that I had them show me an itemized list of exactly how much all of these things cost. The splash guards accounted for $186. The rubber floor mats accounted for $240. Well, you can go on any number of Honda parts websites (such as hondapartsguys dot com or hondapartsdirect dot com) and get genuine, OEM Honda accessories for MUCH cheaper. Guess how much you can buy the exact same splash guard set for online? $60. The same floor mats? $110. And you can bet the dealership gets this stuff for even less. Below the sales flyer for this, it plainly says that the Napleton Xperience package is ���Optional. Not required for purchase.��� But they REALLY do not want to take this off. The salesman even said to me, ���I wish they wouldn���t put that it���s optional. I have this argument every single day.��� No wonder. The entire package is overpriced and just pads their bottom line at your expense. You can get all the same stuff that they���re charging $1495 for from an online store for $300 shipped. They eventually had to bring the general manager of the entire dealership out to speak with me, and when I wouldn���t back down only THEN would they remove this (again, after telling me over and over that they couldn���t take this off, even though it plainly says OPTIONAL). That just left an $899 charge for the Xzilon. I had already gotten them to remove the ���second stage coating��� (which basically consists of spraying the interior with a Scotch Guard-like product). But they would not budge on the ���first stage undercoating,��� because they claim that they immediately coat all of their new vehicles the second they get them on the lot. Well that is total BS that they do this. These rust-proof undercoatings beyond what���s already done at the factory are completely unnecessary on modern vehicles. But that doesn���t stop them from selling it to you because let���s face it, they���re spraying on a $100 undercoating and charging you $900 for it, so that���s a pretty nice profit for them. Then, when we were ready to sign, we were confirming the final cost the number they gave us was $199 more than what was agreed upon. When I called them on it, we waited another 10 minutes while the managers were consulted before they magically found the paperwork with the correct number inside a folder right in front of us. When it was all said and done, my mother and I spent 7 hours at the dealership. We had to talk to three different layers of management, all the way up to the GM. Our salesman frequently wandered off to consult with his managers, and left us sitting for 20-30 minutes at a time. This seems like a sales tactic to get you tired and unable to reasonably consider the confusing numbers that they put in front of you. They rearranged numbers, and renamed charges, and seemed like they did everything they could to slip things past us. Are other car dealers like this also? Maybe. But just because it���s the business model doesn���t make it right. I know we will never be returning to Ed Napleton Honda. And if you care about your money and your time, I highly advise that you never set foot there in the first place.
    - John S.
  • A
    THEY ARE LIFESAVERS!! I had a horrendous experience with Liberty Mutual and Mike, Mark and the rest of the staff at Loughborough Auto Body took amazing care of me and handled everything with such professionalism (not to mention they set Liberty Mutual's adjuster straight when he tried to screw me over)! My car came back in amazing condition and I have never had that level of customer service or been that well taken care of! If I could recommend them any higher than 5 stars I would. We will only take our cars to Loughborough Auto Body from here on out!
    - Laura T.
  • A
    I did not have and appointment, which you really need one going to Big Bend because they're so busy. They were having a busy day, but fit me in just as the crowd dissipated. I handed them a list of repairs/maintenance from an auto dealership I was using to repair my car, which kept getting longer and longer each time I went to have something on the list taken care of. In the end the list from the auto dealership escalated to more than $3000., work which I could not afford to get done and was not having issues with the car, so wondered why the list kept getting longer and longer. Big Bend checked and double checked everything on the list and told me I did not need any of that work done. They confirmed what I thought all along, topped off my transmission fluid and sent me on my merry way and didn't charge me a dime. I will definitely return for all my maintenance and repair needs, feeling they could have taken advantage of that long list if they wanted to, but they did. I definitely trust them.
    - Trish B.
  • F
    Now my wife's car starting knocking yesterday and due to our recent struggles with Dobbs we took it down to Meineke at Woodson and Brown. They are asking if we've ever had the oil changed as there was NO oil in the car and there does not appear to be a leak. Dobbs claims no responsibility at all. We last changed the oil in December on that vehicle and it should be at about 6000 miles since the oil change (according to Dobbs the oil MUST be changed every 3000 miles despite the manufacturer stating every 6 months or 7500 miles). It will cost $1800 to rebuild the engine, though the mechanic is recommending we trade it in (not something we wanted to do for the next 3 years due to being on 1 income for that time).
    - Jennifer C.
  • A
    I've been taking my car there for the past 12 years and I LOVE these guys!! The last time was for a check up and they never pushed me to get the repairs done immediately! They gave me a prioritized list absolutely pressure free!
    - Kathleen H.
  • A
    Great! Found a crack in the boot when inspecting a new "used" car I just purchased. They replaced and repaired everything within 2 hours and I was on my way. Used them for years. Great staff; friendly and professional. They never sell you anything you don't need.
    - ELIZABETH E.
  • A
    They have given myself, my mother and my aunt the best service ever since 1981. They are wonderful! They treat you with respect, their prices are reasonable and they are wonderful to senior citizens. Don, Mickey, and their niece, Heather, are just wonderful people and do wonderful work. I've never found anyone like them and I've lived all over the country.
    - Sandra C.
  • A
    I was disappointed when my car's original dealer tires only lasted 30,000 miles. I was expecting tires to last around 50,000 miles. I shopped around for new tires and found Telle Tire. I liked their Continental tire recommendation. Continental True Contact is well rated by Consumer Reports and [*** Link removed ***] The $100 price per tire was quite good. Continental rates the tire at 60,0000 mile. I was unfamiliar with Continental. Without the recommendation I wouldn't have checked Continental. Though I'll see how the tires perform. Tires replaced, synthetic oil changed and multipoint inspection done as expected. Waiting room is quiet so I can read or talk. Telle Tire and Auto Service, 1323 South Big Bend Blvd, Saint Louis, MO 63117, 314-645-8734
    - Robert J.
  • A
    Fantastic. They promised me they would keep me informed of the progress and they did. Completed the work 2 weeks ahead of schedule. Very professional in the way the whole process was handled. Would definitely recommend them!!!
    - James K.
  • A
    They did a fantastic job on my transmission. It works better than it did when it was new. They also did some upgrades on my Diesel engine also. I���m extremely happy with the work and this is the only place I will take my vehicles. Very professional and fast work.
    - John S.
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Auto Repair Shops in Saint Louis

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