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Well & Water Pump Repair reviews in Seattle

  • C
    Perma-Dry Waterproofing & Drainage, Inc.
    During periodic heavy rains we sprung a leak in our basement wall. I called Perma-Dry because both Angie's List and a plumber recommended the company, and I do not know the first thing about waterproofing a home. I scheduled a date and time for a salesperson to inspect the basement and provide me with an estimate. Mark was friendly and professional, and in his estimate he wrote that a sump pump may be required. What he did not elaborate in his inspection is the sump pump requiring GFCI, a term he wrote on the estimate but did not explain during the inspection. I am not an electrician and I have already established I do not know the first thing about waterproofing. What I came to learn during the scheduled work is that a) the crew confirmed a sump pump would be required, and that b) GFCI means a dedicated electrical line for the sump pump. We have a warbox-style home from 1942 and there is only so much we can do to the existing structure. Our washer and dryer are in the basement and now our washer will share an outlet with the sump pump, and I'm going to hope for the best. The work crew is nice but they do love to get animated about the work they are performing. I'm fortunate to work from home today and participate in phone conferences on mute so my colleagues didn't have to hear "BULLSH_T" being exclaimed loudly. Bonus use of the n-word when they returned from lunch. What would have been immensely helpful in the original inspection is Mark explaining, "We should check to see if you have the necessary electrical setup for the sump pump, otherwise you will need to hire an electrician and that could run $600." When I had Mark in our basement I was trying to think of every possible question to ask him before agreeing to an estimate and scheduling a service appointment. Where I failed in my exercise is that I didn't know the questions to ask during the inspection, and now the crew is installing a sump pump that I cannot reject because it's the only way I can achieve the goal of waterproofing the basement. A quick email to the company did not feign a reply from anyone other than a follow-up call with Mark who, professionally, explained he did his part to address his due diligence in the estimate to cover liability for the company. I explained to Mark that since I do not know the first thing about waterproofing (established) I did not know all the right questions to ask, and I am now having to authorize $825 for a sump pump in hopes that I don't need to hire additional servicemen to confirm the work is complete. The conversation was moot aside from him understanding my frustration. If you are a homeowner like me that is unfamiliar with waterproofing and home electrical, be sure to ask the salesperson if your home is properly set up to accept a required sump pump, or if you will need to schedule an electrician to wire your home ahead of the waterproofing work. If you are a homeowner like me that is unfamiliar with waterproofing, make sure you ask your salesperson for visual examples of the sump pump so you can adjust any configuration of storage solutions you had in your basement that must now be reconfigured due to the size of the pump and the space it will occupy. Because you don't know if there is more than one option for the sump pump (there isn't on the day of work). You can, however, hope the crew will not cut into existing pipes and do their best to work with the plumbing. FYI: the warranty offered for the drain system DOES NOT apply connection to an existing non-company installed drain line. Meaning that the sump pump required for completion of work is not covered by the drain system warranty when the crew connect it to your existing plumbing. The crew finished ahead of schedule and I was shown the results. The poured concrete will take 3-4 days to thoroughly dry; we can move our washer back at that time and reinstall all the hoses. I wish I would have known in advance how long it would take for the concrete to be dry but I guess that, too, was a question I was supposed to know to ask. The sump pump is already plugged into the wall socket but we'll need to rely on the battery powering the sump pump control box because we don't have another outlet to spare for the second plug. If we didn't have that outlet at the ready, I would be back on Angie's List looking for an electrician and I wish Mark would have had a checklist at the ready to make sure all of this was addressed before the crew tore open the basement floor with a jackhammer and then concluded a sump pump was necessary. The purpose of Angie's List is to reduce the risk of "Buyer Beware" for consumers, yet here is a business model that penalizes consumers because they don't know the questions to ask. I hope my experience will save you from a similar situation so you're not left frustrated with a company's reply being "I understand" on repeat.
    - James E.
  • A
    O'Neill Plumbing
    They had provided us an arrival window of 2-4pm. The technician arrived late at 4:30pm. The technician found that the pump had overheated and needed replacement. He happened to have one in his truck and replaced the old one right away. Professionalism was very good. We paid by credit card. Looking at the invoice/bill, we are a bit surprised by the labor rate charged (about half our total cost) but overall, we are glad that this problem was found and fixed in time.
    - Vivek R.
  • D
    Gene Johnson Plumbing & Heating
    They were prompt and came out the same day or the next day when we called them. They did charge extra on the weekend. Their charges were high. They seem to be a bit of a scammer and tried to charge extra when they came out. Seems a bit odd that they said a rag was in the pump and they will not guarantee the pump beyond that point.
    - Misty W.
  • D
    Gene Johnson Plumbing & Heating
    They were prompt and came out the same day or the next day when we called them. They did charge extra on the weekend. Their charges were high. They seem to be a bit of a scammer and tried to charge extra when they came out.
    - Misty W.
  • A
    Blue Flame Heating, Air & Electric
    The work done by Blue Flame was excellent at all stages, from the helpful survey of the house leading to the bid, to the final installation and test of the new unit.  All employees were very responsive to our questions and very professional in their conduct, including the office representatives we were not able to meet.  We received an email shortly before the work crew arrived - the email identified all members of the work crew by name, and showed their pictures.  All members of the work crew introduced themselves, and were very polite toward us.  The crew demonstrated time and again, throughout the day, their pride of workmanship - it showed in the way the units were built up, the visual presentation of the final installation, the comprehensive testing, and the cleanup.  We believe we received a very high quality finished product and we have very much enjoyed the use of it so far this summer.
    - Frederick R.
  • C
    Hunt's Services

    I did not know whether it needed replacing or not, but they said it did and it turned out to be very expensive. It cost $59 just to come out and look at it. I guess they did what they needed to do. He was very nice about it. He took it out, put it in his truck and asked me if I wanted to see it. I feel like I should have been forewarned or something. It was almost $1,000 and I was shocked.   The sump pump was buried in the ground and it drains water off the roof onto an alley where there is a drain. It did not take him long to do it. It was raining that day. I guess the quality is good. He insisted it was better quality than he took out. It is level, heavy duty and is doing the job. They got out right away.   

    - jean m.
  • A
    Hunt's Services
    New Years Day at 4PM we weren't able to get a hold of a lot of people regarding a leak in our basement coming from a pipe leading from our bathroom to the sump pump. We got a hold of Hunt's and 5 minutes later we had a phone call from Jesse who walked us through the issue. Jesse stayed on the phone talking through several scenarios and eventually was able to help us fix the issue over the phone. Afterward Jesse gave us his number to make sure we could reach him if anything else came up.
    As a first time home owner it is very reassuring to have someone as responsive and understanding to stay on the phone and help you deal with issues. I will be using Hunt's for all plumbing matters going forward.
    - Tim B.
  • A
    Perma-Dry Waterproofing & Drainage, Inc.
     to put up plastic sheetingBefore I could put a bathroom in this area of the basement I needed to stop the flow of water that would trickle in during heavy storm
    Before I could put a bathroom in this part of the basement I had to stop water from trickling in during heavy storms as we are now experiencing! Ryan came out to have a look and took his time explaining the process in detail some weeks before the job. The crew arrived on time and set to work by first putting up plastic sheeting to protect other areas from dust and such.  The work done by 5 followed by extensive clean up.  They were professional and methodical!  I found the price to be reasonable for this kind of work.  The sump pump working away a lot lately!  It is not noisy at all.  Sounds like a tub draining for all of 4 seconds or so.  I highly recommend their services!

    - Shirley W.
  • A
    All Seasons Waterproofing and Drainage Inc
    Very pleased with service and quality of the work. They were able to come take a look and give a detailed quote and plan within 3 days, then came back to complete work 6 days later. We modified the design plan resulting in a lower cost and the crew was very amenable to our preferences and knowledgeable about how best to carry it out. Guys were polite and made a good impression. Ran a little behind schedule both days, but called to let me know their arrival times. I would recommend them for similar jobs.
    - K D.
  • C
    Perma-Dry Waterproofing & Drainage, Inc.
    First, the people who came out to do the work didn't know about putting in the posts and had to come back later. Second, they said they knew nothing about sealing up the rodent holes. Third, the crawlspace still leaks whenever it rains. 
    Now we have a worse rodent problem, and when I called to ask them to come out to take a look, they said they only do that as part of their initial work. When I reminded them that they originally agreed to do it, but didn't, they reluctantly agreed to come out and look. 
    I also have concerns about the quality of the work. I'm certainly not an expert, but it all looks a little haphazard and slapped together.

    Update:  PermaDry did come out and correct the unfinished work.
    - Jeremy M.
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Well Pump Repair Services in Seattle

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