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• Provider name locked. was extremely quick and very responsive in the beginning. However, it swiftly went downhill from there. Here are the highlights:

  - Work is vastly incomplete to the amount of what we’ve paid him.

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  - Will not communicate

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  - May place a Provider name locked. on homeowners who are dissatisfied

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  - 3 week job has turned into 4 months, and is only 25% complete.

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  - He has taken my money and ran.

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  We had decided on a 3-week turn-around for this 900 sqft unit, as he was well aware that this is an income suite - and our main source of income. He said that this is the perfect small job for him in the meantime as there was “another project that is delayed."

  A day after cutting him a deposit of 40%, his crew came in and removed the old carpeting and flimsy 1970s particle board cabinetry. A few days later, a bill for progressive payment came, and I gladly paid that as he had completed the work so quickly.

  After depositing that check, I had not heard from him for over a month. There was absolutely zero progress in the townhouse in the meantime. I tried contacting another staff member at his office, but instead received an automated email response that she had quit the company. His voicemail box was full, emails were not responded to, and messages taken in the office were immediately disregarded. He resumed work after two months by installing 100 sqft of tile (very basic tiling - no fancy designs). This took him two weeks to complete.

  Then came nothing again, except for empty promises of having the contractors coming in to complete the work. Well, it has been 4 months, and we still have an empty shell of a unit. We paid him over 50% of what was contracted to do, but the amount of work completed does not add up to what we've given him.

  I have done remodels in the past for an adjacent unit, and am well aware of contractor scheduling and pricing. I decided to finally hire a general contractor as I thought delegating the work to a professional would be worth my time, sanity, and money.  I was obviously wrong with this company and owner.

  I have also to spoken to others involved with this company. He is doing the exact same thing to a dozen or so other clients. we've been very understanding and patient with his excuses that his foreman had quit, and head office assistant had moved on. However, this continuing behavior is becoming a blatant disregard for our livelihood.

  
  
  - Eileen E.
• He told my wife it would be done in a week, I honestly expected two weeks. The work took two full months. My house was completely torn up during the process. The final cost was double what I was originally quoted. They identified plumbing and electrical problems that did not exist before they started work, and charged me to have them fixed. The billing was not done professionally and itemized, and was submitted multiple times for different amounts. 
  
  Once work was started I do find the quality to be in good, but the lack of professionalism and the overall interaction with Provider name locked. was so poor that I will never consider doing business with him in the future. I found him to be very arrogant and unprofessional. His team was very good, but Provider name locked. was awful.
  - Paula C.
• It went really great. A lot of green building sites recommend Indows (interior storm windows), as a much more cost effective way to get the benefits of modern two-pane windows. They also let you keep your original wood windows, which had a neat style in my house that would've been difficult to replace. I was referred to Provider name locked. through Indow & was very happy with the service.
  
  - John M.