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The initial response of the ER team was good. We were taken quickly into a room and she was attended to quickly. The attending physician conducted several tests and said he was convinced something was going on, but that he needed to have another test done -a stress test and said she would need to spend the night. We asked if we could just come back -we didn't have insurance and lived only about 4 miles from the hospital. He said because the schedules were so booked, the only way we could get a stress test in the AM was to spend the night. We agreed if he would verify that we could do the test first thing. He came back and said he verified and we could do the test first thing. One of the nice staff asked my wife if she needed anything a brought her a Pepsi -(Important part of the story.) She was admitted and we were taken upstairs, to ICU. The floor nurse came into the room and asked Provider name locked. if that was her Pepsi. (Apparently you can't have caffeine 24 hours before a stress test.) She did NOT have a stress test the next morning -or the next day. We spent another night in the hospital -and the NEXT day at 2:00 she was given the stress test. (The machine broke down while she was being tested.)
We heard NOTHING from anyone. At 3:00 a nurse assistant came in and said "Great news -you are going home!" We asked what the outcome of the tests were -and she replied honestly, "I don't really know -the Dr. just gave your release papers and I am the one that sends you home!" We asked to see the Dr. She (the Dr.) came in about 45 minutes later and said, "You should follow-up with your primary care physician -all tests show nothing is wrong."
I said to her " "My wife came here with chest pains, shortness of breath, which she still has, here blood tests revealed that her bad cholesterol is off the charts, her good cholesterol is too low, her triglycerides are 398, the technician that conducted the EKG says he could see that a valve wasn't always closing correctly, and that the left ventricle wall was thickened -all signs that SOMETHING is going on with the heart; and you are telling us to go home and follow-up with a primary care physician?"
Her reply; "I can make something up if you want me to. But I don't have time to discuss this with you -I have a meeting to go to." And she walked out.
We were very offended and asked for the patient advocacy office -at the suggestion of a sympathetic nurse. In about 30 minutes the dietician -(we know she was the dietician, because she came in and saw us the previous day and talked about the importance of good diet). She said the patient advocacy person was not available and she would be glad to listen. She did. She said she understood our frustration. She said she could give our story to the patient advocacy office. She did -I know she did because they called me 2 days later and apologized for the shoddy service and assured me that they were going to work so that this never happens to anyone else again.
I wrote a letter -nearly the same review I just wrote -with more details to the corporate office of Mercy. I have heard nothing from them -that is until I hadn't' paid the bill. They called me then -but to collect the $10,642.00 bill.
don't fight City Hall came to mind and I drove to the hospital to pay my bill in full and be done. I asked for the patient advocacy person one more time. After 45 minutes, a nice young man -whom I know, came out of the abyss of the offices, introduced himself as the education guy. The patient advocacy person was unavailable again. I had to laugh out loud. I thanked him for coming out, shook his hand and told him I was only here to pay my bill. He directed me to a cashier and I followed like a lost puppy.
The nice cashier offered to help me and told her I was here to pay my bill in full, but that I wanted to make sure that I paid it all today. She told me that she wasn't really a cashier, but she could help, but she wasn't sure if she could cross-reference the accounts. I had the account numbers. She looked them up, I wrote here a ck. for $10, 642.00, she wrote "paid in full" at the top of the invoice and signed her name.
I received a bill 90 days later for another $1300 that I had never received.
Can't make this stuff up...................
My wife is currently under the care of a Cardiologist with Provider name locked. Medical.
- Johnie B.
I could highly recommend Provider name locked. Hospital in Provider name locked. . They're really awesome. It's outstanding all the way around. I'd give them the top rating on everything from the nurses to the doctors to the food, the cleanliness. Everything is top rate over there. It's wonderful. They're very filled. It didn't take that long to get an appointment with them. It's probably faster than getting an appointment with anybody around here. All the way, I had no complaints to whatsoever. It was a hundred percent awesome. They did good.- Linda B.
I was forced to stay in the hospital for four days while waiting for kidney stone surgery, since they would not prescribe any medication strong enough to relieve the pain on an out patient basis. The Hospital patient room and bathrooms were filthy. Many staff members supporting these rooms have very poor personal hygiene. Some staff members were oviouusly incompetent as they could not properly perform Provider name locked. tasks and had to ask others for help. I was teated like they were doing me a big favor by doing their jobs. I had to constantly ask what was going on or what was next on my schedule. Either no one knew or no one was willing to find out. Either way , it was very poor communication since I had no confidence in anything they did or anything they told me since they started making things up when they did not have the answers. Many times they took a very long time to arrive when I pushed the Nurse call button. Sometimes they NEVER came at all. When the did come, often they would acknowledge my request, but then never act on it. (probably hoping I would forget I asked them) The administrative staff kept telling me I did not have any supplimental insurance and that I would have to.pay the personally. (I have had a full coverage Aetna plan for years and have never had a problem until now. I kept telling them to simply call the number on my insurance card and Aetna would verify coverage, but the kept refusing. After many hours of hassling and numerous phone calls they finally admitted that they were using an internal hospital data base to verify my insurance and that it was not up to date. When they finally called the number on my card, it was verified in seconds. The surgery prep staff was very attentive and very professional . I would rate them and the surgeon VERY HIGH if there was a way to rate them separately. I am new to the area and went to this hospital because it was near by. I later found out that the local residents call the hospital "Heartless of Provider name locked. " Stay away from this hospital if you need to stay overnight.
- Robert W.