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Insurance Agent reviews in Seattle

Real People ~ Real Reviews ~ Real Results

  • WATCH OUT FOR THIS COMPANY.  As a result of their astoundingly incompetent communication "policy," they Provider name locked. me to believe I had insurance coverage when I actually didn't.  I processed an online payment for renewal, as I had done before without any problem, and a few days later I received a policy and ID cards in the mail with appropriate dates, along with a thank you letter.  After a while, very fortunately, I became puzzled at receiving no email communication from them, since they are normally very chatty with emails.  I logged in to my account and discovered that the policy had been CANCELLED for "nonpayment."  Somehow they must have failed to process the online payment correctly, even though the site showed at the time that it had gone through.  They sent me nothing but paper mail regarding the cancellation, NOT ONE SINGLE EMAIL.  I did not open the paper mail, assuming it was advertising for other types of coverage, which they had sent a number of times before.  They had previously notified me by email when it was time to renew, among other things, and it literally never occurred to me that they would do something as drastic as cancelling my coverage without sending me ANY EMAIL COMMUNICATION WHATSOEVER, but it seems that this, for some obscure harebrained reason, is their "policy."
    IF YOU USE THIS COMPANY MAKE EXTREMELY SURE THAT YOUR COVERAGE IS ACTIVE AND CHECK IT FREQUENTLY.  NEVER UNDER ANY CIRCUMSTANCES FAIL TO OPEN ANY PAPER MAIL FROM THESE IDIOTS.
    - Lila G.
  • They were very responsive  considering I had downsized my policy & removed my car (reducing my carbon footprint) and only had a remaining renters insurance policy with them. They provided information of when my autopay would cease, that I would receive an interim 2 month paper bill up to my policy renewal date ,followed by an annual paper billing.  And that's EXACTLY what happened!  They walked their talk...I have had my insurance policies with this agency for 20+ years, adding kids, thru a scary auto accident with one child (who wasnt where she was suppose to be...busted!), of which I had to facilitate coordination of all accident related issues over the phone from work (they were right there on the phone walking me thru everything, towing, body repair shop, etc) ..said child & friend were ok...her car, not so much! They have provided excellent service through out! Quick response times, professional, friendly, always looking out for us to provide the best service for the best price.
    - KIRSTEN A.
  • We have been with this auto insurance company at least 20 years. They are prompt, polite and always helpful. We have met with Provider name locked. individually and have also worked with his people.
    - Jane B.
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Insurance Companies in Seattle

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