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Provider name locked. and her team from Provider name locked. have the very, very highest recommendation my family can give. My parents live in La Provider name locked. , and one is on hospice care at home, and Bridges is providing 24/7 home care. Bridges took care of my parents on weekends for several weeks, and then two weeks ago we had to ask for care around the clock. The three of us kids live in Provider name locked. , New Provider name locked. , and San Provider name locked. , and we’ve been able to visit home, but work and family make it impossible to be with our parents as much as we’d like.
Provider name locked. ’s team is so extraordinary that I had to ask her whether she truly wanted general recommendations, or only word of mouth referrals to people who I know would be able to appreciate the extraordinary quality of care she provides. She is that precious. As a resource for families in need of Provider name locked. care, I Provider name locked. ’t see how one could do better. She asked me for feedback and I
wracked my brains trying to think of any feedback I could give that would improve things. I still haven’t thought of anything.
First, Provider name locked. and the members of her team are trained professionals who are very, very good at the frail care they give.
Second, all members of the team have been invaluable helping us to understand what a person goes through when they are dying, so we can be of the most help, and know what might be good ways to say things or just be with a person who may die soon.
Third, they stay in communication with the family, as much as we would like. In this case, we like being in a lot of communication, and Provider name locked. responds quickly and sends texts or emails regularly.
Fourth, all of the members of the team have made themselves useful in the house. Provider name locked. organized the linen closet. Everyone helps with laundry and getting meal for my healthier parent. They’re even screening our phone calls!
Fifth, they trained us kids, and other people at the house, in some of the skills we needed to help be care-givers during our visits, such as how to provide the supplemental oxygen, when and how far to sit the bed up, how to turn a frail person in bed, how to prepare foods, etc.
Sixth, they work seamlessly with our Medicare-provided hospice team (we used Seasons Hospice and they’re doing a good job). Provider name locked. ’s team shares notes with them, lets them know when supplies or equipment are needed, attends during the hospice nurse’s visits, etc.
Finally, seventh, they all come in with great big smiles and a generous, peaceful energy. They look at my parents and my parents smile back at them. Then they schedule the things that need doing—when to wash up, when to eat, and when there will be a bit of time to see a visitor or take a phone call. They step in and sit back at all the right times. There is no busy-busy-busy cheerfulness of the sort that might be disrespectful to a highly intelligent patient who simply can’t do things on their own any more. They tell my parents it’s like being at a spa, and they chuckle. It is all just so very, very impressive.
After two weeks we increased the amount we pay Provider name locked. ’s team by 20%. This was not for any reason other than appreciation. There was no question they would have provided the same extraordinary care and commitment for as long as necessary at the originally agreed rate.
Provider name locked. herself is active in community non-profit agencies, and plans to travel soon to Belize to help set up services there for a badly needed drug addiction treatment center.
I Provider name locked. ’t know how Provider name locked. found such a good team, but I want to mention them by name because each of them has been truly wonderful: Provider name locked. , Provider name locked. , and Provider name locked. . Maybe it’s because they’re from Belize, where the educational system is of high quality and family and community are highly valued. Maybe it’s just who they are. But there truly are no words to express how grateful my family is to this team.
- Ben B.
The lead care person, a women I won't name, contacted me on the phone and it was a terrific phone call.
She told me the next day that the owner of the company would be out to my house that evening with a caregiver to interview. This was the worst and most contentious interview that I had ever been involved in.
The owner kept telling me he was an engineer, as if it was some type of excuse for his rude and belligerent behavior. I kept giving him information about my husband's condition, providing information about his specific needs and the owner kept telling what he could not do - never what he could do. I was so frustrated with this person and he was so rude and I would NEVER EVER recommend this company for care of someone you love.- Fran K.
Provider name locked. was there for 5 weeks and got excellent care. The same people took care of him all of the time. He had Alzheimer's Disease so this was a great place in a small environment.- Charles E & Joyce T.