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Seattle Drain Plumbers Reviews
Another service company was called in to remedy the problem & with the correct equipment they were able to do so; their charge was nearly $200. less than Beacon Plumbing. This resulted in two charges/ bills to fix one problem.
And for the next 5 plus weeks the following interactions occurred:
9-6 & 9-13 Two follow-up calls to
9-20 We accepted his offer of the 50% refund to our credit card & asked for confirmation of this. We never received the credit or confirmation. One week later (9-26) we again inquired about the credit/confirmation we had not yet received; we suggested a check be sent to our mailing address (provided) instead.
10-7 Another week passes; another email to
10-10 Another email was sent to
10-11 Email from
10-11 We asked for confirmation of the address to which the check had been "sent".....surprise......it had been sent to the "wrong" address (the rental property & place of service in Seattle, instead of to our mailing/billing address provided to them on 9-26)
10-14 Next....A 50 mile drive for us to "pick-up" the check from the tenant @ the rental property; the tenant rec'd the envelope on 10-12; postmark on envelope was dated 10-09; the letter accompanying the check was dated 10-05; It took from 9-20 to 10-14 for us to receive the check; the property is only 14 miles away from
10-15 We cashed the "settlement refund" check ( 50% of total bill)
Contrary to the "fully satisfied" wording used by
A few minor issues we had:
The front office misplaced our estimates and botched the scheduling of one appointment. I had to call them to confirm that they'd sent the estimate (they hadn't) and that my appointment was on their calendar (it wasn't). The plumber could have paid a little more attention to cleaning up afterward. He left some debris and grime on the floors. The price was high, of course, because it's plumbing.
Besides these, it was a very good experience, far better than with previous plumbers. I'd definitely hire them again.
I also brought up my concern about a downspout draining right next to our house near where the flooding occurred.
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