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Carpet Cleaning reviews in Seattle

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  • This service was done at a summer cabin which is rented from October to May.  Arrival was supposed to be between 12:30 and 1:30 PM.  I made the fifty minute drive from home to the rental and although I arrived a bit early, the Provider name locked. cleaner was already there.  He had tried to call me a couple of times because he'd been there for more than twenty minutes but I had turned my phone off for the drive.  The instructions he had been given said to arrive by noon.  I said my appt was to begin between 12:30 and 1:30.  He asked whether I got an email confirmation and I said "no." He showed me the email address to which it had been sent. Turned out someone mistyped my email address, putting an extra "n" in it.  Apparently they don't ask for a reply to confirm the appointment.  When I got back home, I checked my notes and the paper clearly said that I had talked with Provider name locked. and made an appointment starting at 12:30 at the earliest.  Perhaps Provider name locked. needed to change the time and that would have been OK, but I didn't get notified.  As it turned out, it was the Provider name locked. cleaner who did the waiting and didn't inconvenience me, but he said that he had been just ready to leave so if I'd arrived 5 minutes later he would have been gone -- and I  would have been furious after driving 40 miles, waiting until 1:45 or so, then calling Provider name locked. to ask why no one came, then driving back home, all for nothing, after finding out about the mix-up

    The actual work done was fine.  Or I can say that it looked good after cleaning.  There were no spots to remove, just a routine cleaning needed before a new person moved in.  Provider name locked. did a good job and moved a couple of large pieces of furniture by himself rather than asking me to do it  or even for my help. My grades were A's for the work but a B for professionalism -- their scheduling/confirmation system needs work!

    - ARLENE A.
  • I bought the big deal. Called and scheduled but then had to reschedule and the company was very accommodating. The technician came on time, also called ahead as I have requested and was very courteous and profession.  He did a very nice job ( I heard this from my tenant). Overall, I am very satisfied and would buy this deal again for future needs
    - angela C.
  • Provider name locked. provided a great service as usual. He was prompt, responsive, helpful, and courteous. I call Provider name locked. back every year. I wish all companies were this responsible and easy to deal with!
    - Susan C.
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Carpet Cleaners in Seattle

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