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Water Softener Installation And Repair reviews in San Jose

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  • Well, it went from very positive to very bitter at the end.
    1.  I called to get an estimate to put in a water heater if I purchased one at Home Depot that would earn me the $200 energy rebate, plus I'd get a veterans discount of 10%.  Money is a very big concern because I'm going into the hospital for 2 months and the owner Provider name locked. knew it.  Provider name locked. is very Provider name locked. on negotiation to ensure they come out on top at all costs. 
    2.  Long story short, Provider name locked. convinces me that for $1500, that they would bring their own water heater, that qualified for the energy rebate and it would be a better one.  Otherwise,  I got the other water heater at HD for under $700 & could of had them install it with no problems and no upsells or surprise additional billing. 
    3. I decided to go with Provider name locked. & her company because they installed the water softener system years ago and to install the water heater, someone would need that expertise to work with the existing setup.
    4.  Her service personnel arrive, 2 guys that seem very nice.   They say I need more work that originally estimated because pipes need replaced.  They mentioned a pipe I already knew had been replaced as well with a copper line, I had to prove it had already been done by pulling original work receipts from 1998.   They created additional work by saying the house needed an entire pressure gauge because the house didn't have one and that too much pressure damages the water heater and this would take the cost to the $1700 range.  So, I said OK, because I felt like I didn't have a choice but to go along with them since they were already into the job.
    5. Long story short, lines were replaced, water heater replaced.  Got the final bill at $1824, which was up from $1500 & estimated $1700 for Provider name locked. line replacement. 
    Bad things that happened:
    1. Receipt from Provider name locked. doesn't include what model & type of water heater, just says water heater brand, requested real receipt 3-5x now, never received.  Even called again before Christmas to let her know that it doesn't qualify because I don't have receipt...hasn't sent yet, it's end of Provider name locked. 2015. (3 full months later)
    1. PG&E denied the energy rebate, water heater doesn't qualify, I had went ahead and sent in the rebate form with pictures and model/sn # (lie #4 from Provider name locked. )
    2. Original estimate at $1500 included line being replaced, price changed 2 more times.  (lie #5 & #6, #7 from Provider name locked. )
    3. Water Pressure set too Low, had to get them to come back to put at minimum according a home plumber site (lie #1 from workers). And they still would not admit that it too was too low.  There wasn't enough pressure to take a decent shower anymore.
    4. I now think the house never needed the additional plumbing work to get a whole house water pressure valve, which required all new Provider name locked. plumbing out in front of the house on the main line and of course the pressure gauge.  Because I had to have them set it right back to what it was coming in at for as long I have owned the house (over 15 years) with zero problems. 
    5. I did the garage cleanup for the most part myself, the workers said they were done and hadn't bother to clean up the debris left from the old water heater, misc copper pipe  debris and wood debris and just mud dragged in from job.
    6. Workers took it on themselves without my permission to give my old water heater to a neighbor to get money at the scrap metal shop (which I could of done and needed every dime).   When I asked where the old one was, they said said we gave it away and never bothered to check with me. 
    All in all, the work was done well, but it was a "S***" and "EXPENSIVE" experience that I wish to not repeat again.  And, I have no warranty on the water heater, because I do not have the receipt!   And, Provider name locked. didn't even flinch when I asked why the increased in price 2x when her people came to look at my house and the existing water heater problem before the cost estimate began.  Because initially I had called to have it flushed to see if that would clear up the "not coming out hot" anymore problem.   So, be very wary of the initial cost estimate, it was way higher at the end.


    - Angela R.
  • Provider name locked. and Provider name locked. came out and did some minor plumbing to two shower systems and a water filter underneath our kitchen sink. They were courteous and got the job done on budget on time. I really appreciated the fact that they put coverings on their shoes to keep our carpets clean. Also they went above and beyond the call of duty and helped me carry a giant TV set from the upstairs all the way down to the garage, just as a favor to be gentlemen. I will definitely order this deal again the next time I have ANY plumbing issues. Thank you!
    - Veronica G.
  • Live in Southern Provider name locked. County?  You need a water conditioner.  Need a water conditioner?  Go to Provider name locked. .
    I called Provider name locked. before I moved into a new house in San Provider name locked. .  Having lived in San Provider name locked. for 2 years prior, I became intimately familiar with the special breed of ground water in the city and the havoc it created for my appliances, water fixtures, and my own skin and body.  So I had looked into Provider name locked. months before I moved, seeing the good ratings both here and on Yelp.
    Let's be clear; Provider name locked. does not have sales people.  It says so on their website, and Provider name locked. will tell you that almost immediately over the phone.  What that means is that it might not exactly sound like they're tripping over themselves to sell you a product when you call.  I found them a bit "gruff" at first, but I am glad that I got past that.
    When I first called, it was before I moved, and Provider name locked. told me to call after I moved.  So I did, and mentioned that I wanted them to give me a quote the following week, but Provider name locked. didn't know their schedule at this point and said they would call me back the following week.  He gave me an estimate of what a water softener would cost over the phone.  He also gave me an estimate for a reverse osmosis filtration system, but almost discouraged me from getting one, saying that I might not mind drinking the conditioned water - especially if it was going to a filter in my refrigerator.
    Later I got a call saying that the plumber that Provider name locked. uses (not an employee of Provider name locked. ) was in the area and could stop by if I was available that afternoon.  So the plumber, Provider name locked. I believe, came by and took a look at where the water softener would go as well as any filtration system.  Later on, I got a call from Provider name locked. with a quote which, surprisingly, was a little less than originally expected.  I went with the filtration system as well because my spouse has high blood pressure and we didn't want to risk the refrigerator filtration system not picking up the sodium.  More importantly, this quote was significantly (we're talking many hundreds...if not a thousand) less expensive than other competitors.  You know, those with salesmen.
    Provider name locked. and I had a few more phone discussions before installation.  While I wouldn't categorize any of our discussions as unfriendly, the latter two were rather enjoyable, with the usual pleasantries of wishing each other a nice holiday weekend, etc.  The following week, Provider name locked. was back again to install the water softener and the reverse osmosis filtration system.  There were other people doing work on the house, but Provider name locked. just got to work and didn't get in my way at all.  At the end, he showed me how both systems worked, collected two separate checks (one for him, one for Provider name locked. ) and off he went.
    About one month in, both products are working amazingly well.  Our dishes look fantastic.  Our glasses and cookware had developed an annoying white film since we moved to San Provider name locked. .  No matter what we tried to do, we couldn't seem to get rid of it.  One wash cycle after installing our water softener, and the white film was completely gone.  The soap scum we're used to scrubbing off of our showers at least once a month?  Not in this house.  Soap and shampoo lathers easier.  And the drinking water is amazing - like having a constant supply of bottled water from our faucet.  I don't want to imply that Provider name locked. turned our lives into a Provider name locked. tale, but it came close.
    Only downside is that the products aren't that easy to understand and maintenance (once we have to start maintenance) seems a bit complicated.  But, if we can't understand the manuals, I am sure that Provider name locked. will help us.  We are happily recommending them to our neighbors.
    So go ahead, get quotes from elsewhere.  It will make you feel better once you choose Provider name locked. .

    - Jonathan R.
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Water Softener Companies in San Jose

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