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Property Management reviews in San Jose
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Provider name locked. has managed my single family home rental in San Provider name locked. for about 2 years. Provider name locked. has done an outstanding job on keeping me informed, finding and selecting good tenants, charging fair Provider name locked. value rental rates, communication with repair people and coordinating their schedules.91 Mi
- Hans L.
I am very happy with Will and his staff for professionally managing our property. I have taken a long time (almost a year) to post this review. I usually don't post reviews but i am compelled to do so for the service we received. I am a landlord who is out of state and remote. When i purchased the property all 4 units were empty. Slowly but surely all got rented out without making a single trip to TX. I value the integrity and professionalism Will and his staff demonstrate and highly recommend their services. I wish more businesses have ethics like them.
- Omair H.
I used HMS to manage my rental property for about a year. Part of their responsibility was taking care of any maintenance issues that came up at my duplex. During this time my tenants reported that they suspected a leak under the kitchen sink, which in the end was determined to be a broken pipe. It took HMS a month to fix the issue and only after my urging when it came to my attention by the tenants 20 days after they had reported it to HMS.
During those first 20 days HMS neglected the issue. They failed to send someone to the property to inspect the issue, allowed the tenants to coordinate with the plumber, did not follow up with the tenants, nor notify me of the situation. The delay in resolving the issue resulted in water filling up underneath the house, costly cleanup costs and days of inconvenience to my tenants - all which could have been avoided had the matter been attended to promptly.
Owner, Provider name locked. , admitted to making a mistake and was apologetic, blaming the neglect on operational issues they were having at the time. She even shared that an employee was sent home as a result of the neglect. Despite this, she refused to cover the cost of the cleanup because she said it would cost HMS more than what I paid them annually to care for my property. Disappointed in their failure to take financial responsibility for the mistake I insisted that they pay the cleanup costs. On two occasions Provider name locked. agreed to pay half of the cost, but eventually went back on her word.
Ultimately they paid about 25% of the cleanup cost, but not before terminating me as a client “due to a fundamental and substantial difference of operational procedure and/or expectation between agent and client.” I absolutely understand that mistakes happen, but HMS’ lack of accountability and failure to take responsibility for their errors, along with terminating clients for complaining about how they conduct business is unacceptable. I would not recommend using HMS. They lack integrity and are unwilling to do the right thing for their clients.
- Katy D.