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Hvac Repair reviews in San Jose

• F

  My landlord Kip Martin of the Martin Group called AAA Furnace to repair a defective heater in my apartment after SJ Code Enforcement issued him a warning. I had been exposed to natural gas for weeks & was quite ill. AAA Furnace employee Monique Featherston called me twice and then, unbeknownst to me, sent 2 letters to Mr.Martin detailing our brief conversations and adding information that the City of San Jose had already proven to be false. I called her and asked why AAA Furnace was inserting itself into a legal situation between the landlord and the city and she said proudly "We've known Kip for a very long time and whatever he needs we'll provide for him!" It doesn't matter if they are 'friends' with a landlord, you don't provide false information to the City, period. I've attached one of the letters they sent to the landlord to use in court.( Although 'Monique' declares that the locks were changed they were not, the landlord hadn't repaired the broken locks from the previous tenant and the city was notified last November.) More importantly, why is AAA Furnace inserting themselves into this situation? When a repairman enters your home for repair, especially when you are so incredibly ill from a natural gas leak (Confirmed and corrected by PG&E), you shouldn't have to worry that they are also trying to gather information to help a 'friend' in a legal fight with the city. Incredibly unethical and unsettling.
  - Susan C.
• A

  Just had the initial diagnostic visit. I was given terrible news (I'll probably end up getting a new furnace $$$), but the technician Ricky was wonderful. He was extremely polite, professional, and friendly. He did a very thorough inspection and then gave me a very thorough explanation of the problems. This included photos he took on the spot of some internal parts (oil leakage, heavy dust & dirt, stress markings).... at no point did I feel like I couldn't trust what he was telling or showing me. He answered every question I had. He went into the "attic" of my Eichler to check the ductwork (via a 14" hole in the closet ceiling, into space so shallow and tight I have no idea how the ductwork was ever even installed), and came out with photos to show me. The company was easy to work with when I had to change appointments, sent me email and text confirmations of everything, and gave me a day-before reminder of the appointment. I had an 8a- 11a window and received a text at 7:50a letting me know the technician was on his way, with a photo of him included. Perfect, perfect, perfect. The visit was $89 but reduced to $39 because I signed up for the MVP membership: $107 for a year which gets me all kinds of free services plus discounts on everything else. It even includes services on my water heater which they did not install! Additionally, they have some really good guarantees, MVP or not. Before leaving he called the office, explained all he'd found, and handed me the phone to set up an appointment with a "comfort specialist". Ariel (on the phone) was also extremely polite, professional, and friendly. These people are trained right! Or they're hiring very well. So, I will be meeting with someone to discuss repairs vs. replacement options. No repair work has been done yet (although Ricky did do a temporary fix that is allowing me to get some heat), so I can't fully review the company. But thus far I'm 100% pleased. This is probably the best experience I've ever had with any kind of repair technician. I've never used them before and have also never written a review before. The experience was just that good. I'll write another when I've finished with them just to give a full review, but so far perfect!
  - Ann W.
• A

  "Art" @ Mr. Reliable was just an "A" list Serviceman. Prompt, strong knowledge, very professional, strong follow-up and communication skills. I've had a few different reps look at this machine in recent years and no one hit the nail on the head like he did. He diagnosed quickly and managed warranty with the OEM. The part needed to be ordered so there was a delay in the repair. He kept strong communication with me throughout, fought through some inventory challenges with suppliers, pursued options and had the right pair for the final repair just a few days later. Can's say enough about him. Thanks Art & Mr. Reliable !
  - Roberto M.
• F

  I bought this furnace tune-up service from A-1 Heating and Cooling through Angie's List. Short version: I paid $49 for a 3-4 minute tune-up service after rescheduling of appointment couple of times by them. I felt like majority of different tune-up items mentioned in the Angie's list ad were not performed. Felt like a major rip-off. Detailed version: I know, I have an older but working furnace. Thought of doing tune-up so that it can work efficiently and just for standard maintenance. I had specified this at the time of scheduling appointment and had said that "I know you will recommend replacing the furnace, but I just want a proper furnace tune-up at this time". First, they had to cancel my appointment since the technician called-in sick. -- No problem. I scheduled for next week between 10-1. But, Technician was running late. He called me around 1 to reschedule to 3pm. So, I had to wait in my home till then. That's okay. Next, as soon as the technician came in, his first comment and body language was to change the furnace - typical of what I expected. It seems that's what this furnace tune-ups deal are for them to convince you to replace furnace. Even then, we continued. I already had installed the new filters. The main thing he did was to change my placement of filter. (my placement was not incorrect, but just different due to the design of the furnace). In any case, other than that, he checked if the temperature was rising after turning on the furnace. (I felt he was surprised and disappointed that my furnace was working). Then, he opened up the furnace cover and co-incidentally I got a phone call right at that time. My phone call lasted for exactly 2 minutes and by the end of my phone call, he already finished the tune-up in the furnace and had closed the furnace cover. I CAN'T believe that all that was needed for tune-up was done in those 2 minutes. When, I called their office, they also gave same reply "All was done". In my opinion, this furnace tune-up service was a rip-off. Before this disappointment, I had told the technician that I will consider replacing my furnace and A/C next year and requested a quote from them which obviously they won't contact me about now. But, now I know, I WILL NOT be using A-1 Heating and Cooling.
  - Hardik P.
• A

  Things went well from the beginning. Very prompt responsiveness to initial calls through estimates and planning. Quick turn around on plans led to a quicker than expected installation date. All services were completed in a single day with a large staff of very professional and courteous workers. I highly recommend them.
  - Ben M.
• C

  I called for a A/C tune-up and received a quick service call. The guy that came out spent more time trying to sell me other services they do along with A/C full servicing. He kept asking me what problems I was having with the A/C unit which were NONE!
  - George T.
• B

  The repairs was quick and simple. It cost us less than we feared it would and the air conditioning works really well now. That said, the coupon was for a system tuneup, both heating and air conditioning and, according to my husband who was home at the time, only part of the job was done -- the air conditioning tuneup and we were sold a service contract for an additional $300. Apparantly this includes priority timing for service and regular checkups and servicing. We will follow up. My husband felt pressured by the serviceperson/salesperson to buy the service contract and, if it delivers as promised, it should be a good deal. The business practice of coming to do a repair then using that as a come on for a service contract, though, seems a little sleazy. Because my husband is quite elderly he felt pressured and also uncertain of what he had purchased.
  - Barbara G.
• C

  It went well and it wasn't expensive. That said, the person who came out convinced my husband to buy a service plan that cost far more than he thought it did. He thought it was a additional $300 for the year now they are charging us a further $27 per month. The salesman was deliberately unclear about the cost and my husband, a senior, was taken in by this scheme. We will continue to call them to get out money's worth but I am extremely unhappy with the sales job that was done.
  - Barbara G.
• A

  David showed up during the assigned time slot, introduced himself and got straight to it. I showed him the outside drain line & where the condenser pump was. He asked a few questions and then started to trouble shoot the issue. After inspecting the pump, he poured water directly into the drain line to see if the pump would switch on and it did. He did this 4 separate times, with the A/C on and off and each time the pump kicked on and drained the water. We discussed a couple possibilities as to why I was not seeing the water drain, but since the pump drained while he was here & there were no signs of water damage by the pump anywhere, he didn't think the pump was malfunctioning. I appreciated the honesty and thanked him for his time.
  - Richard D.
• A

  Excellent. Tech and Services are commendable. They leave you feeling that you got your money's worth (which, by the way is at an acceptable rate). Affordable Monthly Service Contract. I would refer anyone to this business at any time.
  - John M.