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Home Security System reviews in San Jose

  • A
    LifeShield Home Security
    It all went really well. Nicole was very helpful in making sure I got just what I needed for my home instead of just one on the pre set packages. We did all this in about a half an hour. I highly recommend this company!
    - Richard W.
  • A
    ProTECHt Home Security
    We were very pleased with their performance. There wasn't any question. We would certainly use them again. They were very professional and knowledgeable. They seemed to know what they were doing. They were very well qualified. They talked about positioning cameras in different areas and why. They came when they said they were going to come. They were courteous and cleaned up after themselves when they were done drilling and positioning cameras and fixing them. I would highly recommend them. My experience was very good.
    - Carol H.
  • A
    Sure Lock Homes
    Sure Lock was very responsive and gave me a ballpark quote to replace the keypad, battery, and motherboard over the phone. I made an appointment for Greg to come out and he showed up on time. His time estimate was right on (half a day), and he walked me through the user guide after installing the new parts. We tested the system and it works fine. Greg is friendly and professional and the work looks top-notch.
    - Alexis M.
  • A
    I was looking online for all sorts of home security systems and I found Frontpoint. I called Frontpoint to as for a quote for a home security system set. Ashley Anderson from Frontpoint is friendly and professional. She is also very patient when we had several emails going back and forth because I had lot of questions. When she heard that I am a Angieslist member, she recommend me going with the existing Angieslist package and said I will be able to save money that way. I purchased the package over Angieslist and Ashley helped me with the rest of the process. The package was delivered to my house and I called in Frontpoint to have it set up over the phone. The staff (I can't remember his name...) was extremely helpful and patient. I love feature of being about to control the security system with my cell phone. I will definitely recommend Frontpoint to another family or friends! Thank you Ashley and thank you Frontpoint!
    - Lisa (Yun Heng) H.
  • A
    This was my first experience with a home security system. Frontpoint's phone support was excellent. They clearly, completely and patiently answered all my questions, both before and after the purchase. The Frontpoint website and mobile app made it very easy to order and install the product.
    - Ann T.
  • A
    Dan Matthews Electric
    My experience with Matthews could not have gone better. Not only did he problem solve when items I wanted conflicted with other trades on my job, but as a licensed electrician, he helped install electrical items as well! He proved to be punctual, professional and trustworthy.
    - R E.
  • A
    Excellent. Very small difficulties like trying to reset some of the sensors and not knowing how. The alarm is extremely easy to arm on my phone while driving away. They are also very responsive when the smoke detector goes off. We have peace of mind!
    - Joel L.
  • F
    ADT San Jose
    Terrible service, alarm issues, goes off if you burn toast or light a candle for birthday cake, and rude customer service agents. called to cancel and paid in full and refuse to refund my money back . Cancelled service and rude agents that left me on hold for over 40 minutes and then hung up on. I will NEVER recommend then ever! Beware they are not professional people. Looking at reviews for Front Point and very happy with all of the reviews. 
    - Carol S.
  • A
    Had a keypad malfunction.  Made a call to report the malfunction and Liz was able to put me in touch with Mary who scheduled a technician to come over to service the malfunction within a reasonable amount of time.  The office was quick, courteous to provide the needed support and get me up and running quickly.
    - Louis D.
  • D
    Protect Your Home
    Protect Your Home has the worst customer service people and installers. I happily called to setup an installation and they said an installer would visit my home two days later. I was impressed that they were able to set up new service so quickly.  On the day of the installation, I waited for most of the window but nobody showed up. When I called Protect Your Home, they said that I didn't have an installation for the day. After a little back-and-forth they indicated that they still can get somebody out there the same day. Later that day an installer showed up and worked for several hours to install the panel and sensors. While the install left some extra holes in the wall that I now need to patch and paint, I was generally happy with the level of of effort to get the installation done, even though it took quite a while.

    The issues didn't start until after the installer left. In addition to the extra holes in the wall, the installer placed the sensor for one of the doors too close to the edge of the door frame. This resulted with us being unable to easily open and close the door and also the paint chipped off of the edge of that door due to the door hitting the sensor each time the door was opened and closed. This door became such a hassle to use that we just stopped using that door altogether. The installer also forgot to install sensors on some of the doors and windows.

    When I called to complain, they told me that it would take at least two weeks to send another technician out to correct the mistakes. Again after a bunch of back-and-forth on the phone, they agreed to send a technician out the following week on a Saturday (about a week and a day after the initial installation).

    We again waited the entire time that they gave us for the installation window for the technician to show up. Needless to say, no technician showed up. At this point the kids were hungry so we walked down the street to grab something to eat. About a half an hour later the technician showed up. When I spoke with the technician on the phone I indicated that we were down the street but we could be home in about 10 minutes, after I paid the bill at the restaurant. The technician indicated that he could not wait the 10 minutes and left. When I arrived home about 10 minutes later I immediately called Protect Your Home again. The customer service rep that I spoke with was very rude and stated that we should have been there to meet the technician. When I explained that the technician showed up outside of the agreed window the customer service rep continued to be rude and blamed us for the installation not taking place. When I attempted to reschedule the customer service rep again indicated that it would take almost 2 weeks for someone to revisit our home. Again, after a bunch of back-and-forth they agreed to send somebody out about a week and a half later.

    When I asked if they could provide an extra sensor, the customer service rep indicated that someone will call me within 48 to 72 hours. Again, needless to say, nobody from Protect Your Home called within that timeframe. So yet again I called customer service and was blamed for not being at home for an appointment where they did not show up for the agreed-upon time. The rep called the dispatch team and then told me that they can get out to my place the same day. I thanked her for at least making the effort and indicated that I had to go to work but I could make arrangements to be home the following day or even the day after that. She refused to call the dispatch team back and said today was the only time they can do it or I would have to wait for the other appointment. I again indicated that I couldn't just stay home, as I had to go to work like many people around the world. The customer service rep again refused to help any further and said that that was all Protect Your Home would do. Again when I asked for an extra sensor, she indicated that they gave me whatever they were going to give me and that would be it. I then requested to cancel the service, as I did not have the fully functional system I paid for. The rep indicated that I only had three days to cancel the service and if they did provide a refund it would only be for 25% of what I paid. She claimed that the six-month guarantee on their website does not apply and said I should have cancelled in 3 days if I was unhappy. I explained that I didn?t cancel in three days because I had a follow-up appointment for ADT/Protect Your Home to resolve the issues. Silly me, I actually though the issues would have been resolved. Again after a bunch of back-and-forth, we had no resolution. She also claimed there was no supervisor I could speak with. I indicated that at this point I would sue Protect Your Home should we not be able to reach some sort of resolution. She indicated that someone would contact me by the end of the day.

    You can guess what happened next. Nothing. The day ended and I never heard back from customer service. To add insult to injury and the technician visited my home to complete the installation that day. As I indicated to the rep, I would not be and was not home, as I was at work. The technician and the customer service rep both left voicemails indicating that since I was not home I will need to reschedule.

    I don't understand how this company can stay in business with this level of incompetence at many different levels. Although I have tried to be flexible with them, they seem to not really care about keeping a customer. The messed up thing is that I paid for two years of service upfront just so I wouldn't have to deal with the month to month billing. Although I paid for two years upfront and have receipts from Protect Your Home as well as documentation from the credit card company, I just received an email from ADT indicating that my monthly payment was declined. Again, this makes no sense as I paid two years upfront. I'm really regretting then I got involved with this company. The good news is that this may be a blessing in disguise. I contacted the credit card company and I was able to dispute the charge. They indicated they would reverse the charge if I could not receive a resolution from Protect Your Home. They immediately removed the disputed charge from my account as I attempt to work it out with Protect Your Home and for the bank to do their due diligence as well.

    The funny thing is that when you go to the ADT website, they talk about their six-month guarantee:

    ?We want you to be happy and confident with ADT home security. Should you be unhappy, know that we will do everything we can to resolve your concerns. If we are unable to provide a solution within six months of installation, we will refund the system installation price and pay all monitoring fees after we have attempted to resolve your concerns. Completely hassle-free.*?

    Even after all of this, all they had to do to resolve my issues were these three simple things:

    1. I would like for them to make an appointment and for them to actually show up when they say they will be here.
    2. Correct the installation issues outlined above.
    3. Throw in some extra sensors for the inconvenience so I?ll have full protection at all entry points.

    If you want to save yourself some aggravation, do yourself a favor and stay away from Protect Your Home. They seem very disorganized and don?t care about keeping paying customers (especially ones that paid 2 years in advance. It?s like free money for them, as I paid for service I didn?t receive). If you like ADT you might be better off buying from them directly. 
    - Mark B.
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Home Security Companies in San Jose

Companies below are listed in alphabetical order.

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