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Shop Offers from Local Fireplace Contractors
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Fireplace Repair reviews in San Jose
Real People ~ Real Reviews ~ Real Results
The initial contact at their store/showroom was very good, informative and gave us a ballpark figure to work with. The sales pitch was low key and concentrated on making sure we understood the various models and choices that could fit our fireplace. We went with accurate dimensions in hand so that there was little to guess about.
The follow up visit by the owner at our house was positive and, since the company does doors and windows we had him look at our sliding door problem as well.
After doing due diligence by looking at other companies, we decided this company was the best fit. The prices were reasonable and they carefully spelled out what they would do and what we had to do to prepare for the installation.
The installation day went well for installing the insert. A two person crew - one thorough expert and one knowledgeable helper installed the insert well within the time frame allotted. They then went through all the controls for the appliance both manual and the remote control device so we understood how to operate the gas insert. Since the water heater had to be turned off in order to connect the gas supply, they re-lit the water heater and made sure it was working before leaving.
As for the repairing the door - they ordered the parts, but as yet they have not received them.
- Bernard B.
My wife and I had been planning a large scale remodel for the last few years, and after interviewing with several contractors we chose Provider name locked. .
Key decision points in our initial decision were:
· Size: Large enough to take on a big projects, yet small enough to maintain a high touch customer engagement
· Design Service Enabled us to explore many different ideas and make decisions that met our budget
· Large portfolio of previous work: Enabled us to gather ideas and build confidence in their ability to take on big projects and delivery a quality product
· Warranty: Willing to stand behind their work
· Dedicated Project Manager: Resource assigned to our project to ensure timelines, quality, and requirements are met
Every remodel is a journey and our Project Manager, Provider name locked. was the key factor in ensuring that our project was a success. From day one Provider name locked. was hands on providing us with daily updates on what work would be done over the next few days, and what decisions we needed to make. With his many years of construction experience, Provider name locked. had both the technical expertise to ensure work was done right the first time, and was able to clearly explain the decisions we needed make. I also appreciate that Provider name locked. ’s advice was always aligned with our best interest of delivering a quality product, and value for our investment. I was also impressed by all of the sub-contractors that Provider name locked. used on the project, and Provider name locked. ’s many years of working history with each of them. Provider name locked. was always on site to ensure that the sub-contractors understood the deliverables, and met commitments. We were also very happy with the vendors Provider name locked. put us in touch with to purchase windows, doors, stone, carpet, et… Each and every one was a class act and met our expectations.
This was our third remodel ,and while every remodel is a stressful experience, Provider name locked. and Provider name locked. set the standard for delivering customer service, setting expectations, meeting commitments, and producing a quality product.
- Valerie W.
Eran, the project manager, was a pleasure to work with and addressed our questions in a professional, timely manner during the bidding and construction phases. Quality of the work is first rate and crews cleaned up at the end of each day, allowing us to live in our home for most of the process. Work was performed for the quoted amount and on schedule.- Henry V.