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Roofing reviews in San Francisco

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  • A little over a year ago, I purchased one of the Angie's List Big Deals for $149 for $300 worth of attic insulation and service by Provider name locked. .  I called Provider name locked. toward the end of January with the intention of scheduling a time for one of their workers to come to my home to assess my attic insulation needs.  When I called, I spoke to Provider name locked. (the owner) and we started talking about my attic and potential projects. I took photos and sent them via email so that he would have an idea of the layout and structure. By the end of the discussion, Provider name locked. came to the conclusion that there weren't any projects that were feasible given the structural specifics of my attic. The way that we left the conversation was that we would both give it some thought and try to come up with some project that would be practical given the situation.
    I tried to contact Provider name locked. again in early October.  Although the voucher had expired, I still need to use the original purchase amount of $149. On 10/2/15, I called the office, but no one answered so I sent an email to check in with Provider name locked. and possibly schedule a service call.  In the email, I reminded him who I was and about our last telephone conversation about my attic  and offered to resend the photos to help remind him.  I even suggested a possible project involving the installation of an attic ventilation fan.  I received no response.  I emailed again on 10/12.  Again, no response. So, I sent one more email on 10/29/15.  Still no response.  I have no idea what's going on, but this avoidance is extremely rude and unprofessional. Incidentally, these emails were sent through the Angie's List messaging system to the company mailbox, so I know that there were no mix ups with the email address.
    I'm going to make a couple more phone attempts, but as things are going, this looks like it's going to wind up in small claims court. Absolutely ridiculous!
    - Todd H.
  • I got 3 bids on my roofing project and one of them was from Provider name locked. .  Their estimator seemed to be not as thorough as the other estimators and not very detail oriented in examining our roof, sunlight seals, etc.  The other companies showed me photos they took of my roof when they examined it where seals were broken, sunlight had cracks that could be a problem in the future and a chimney needed its top replaced (rusted out). They discussed these issues with me at length. When I specifically asked Provider name locked. 's adjuster how these items looked he said fine except he'd recommend resealing the skylights.  I got the impression he hadn't looked at the chimney pipes or the skylight areas carefully.  He was thorough in explaining the products they used.  He was vague on when he'd get back to me with a bid and ended up submitting it days after he said he would.  My overall impression was because he seemed Provider name locked. about details on my estimate I didn't have confidence in him and consequently his company,  They also came in $6000 higher than the competitors I interviewed and ultimately chose to go with.
    - Helen O.
  • We were given two options for fixing our leak, a 5 year product and a 20 year product.  We chose the 20 year product.  The leak wasn't fixed and I called and they sent someone else out to attempt to fix it.  This person stood me up multiple times and when he finally told me he "fixed" the problem, the roof continued to leak.  After over a year of trying to get someone to fix my problem after they had fully charged my credit card, I was called by some "executive" of Provider name locked. .  He told me he would personally get my problem fixed or my money back.  He told me they had problems with their local office and actually fired everyone in it, so he would send someone from LA to look at my roof.  On May 12th of this year, 15 months after the original work, a gentleman came out and assessed my problem and told me I would get a refund for the work that was "done."  Since that visit Provider name locked. has not returned my phone calls and emails. Looking back now, we don't think they ever did any work at all.   I am now going to contact the better business bureau, an attorney, and my credit card company, because I believe this is a scam company.  Do not use this company!!!!
    - jennifer L.
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Roofing Contractors in San Francisco

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