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Furniture Store reviews in San Francisco

  • A
    Lewis worked with me to find and purchase a new mattress. He was extremely helpful and knowledgeable and didn't push for a sale. He took his time, explaining the different qualities of different FURNITURE AHEAD INC, and what kind of FURNITURE AHEAD INC is best for what kind of sleeper one is. With the knowledge I learned from him, I felt very comfortable with my purchase and he gave me a great deal. He was able to get the FURNITURE AHEAD INC delivered in just a couple days and I couldn't be happier with the mattress and the experience itself.
    - Dee M.
  • A
    I found this store on Angie"s list and called to talk to them before I shopped there. We were looking for American made furniture and he knew exactly what we wanted.  We went there a week later the same day my husband and I moved to Redding in order to buy some furniture to ensure delivery before Christmas. Todd is amazing. He was expecting us and knew exactly what to take us to see. He is so knowledgeble and so careful to ensure that he would show us what we wanted and not what we wanted to avoid.   His prices were amazing. We bought  a bedroom set and various individual pieces such side tables and a twin sofa bed. All American made. HIs attention to details and full disclosure about everything we looked at is unsurpassed. He even got the bedroom set in a wood that was not listed as available for those pieces. (Elm-an exquisite wood). We are so impressed we went back for more yesterday. His prices are outstanding. I had a budget for furniture for our new house and we not only kept to that budget but were able to buy beautiful, well made Amish furniture and more pieces than I had planned on. I will only shop at Oak Tree furniture from now on. Oh-Todd HANDWROTE a thank you letter. Even brides don't sent them these days. It is great to be appreciated. Oh, just for fun I went into a furniture store and asked about American made furniture and was told that virtually no furniture was made in the USA anymore!
    - Joyce L.
  • F
    Celtic was the cabinet subcontractor for our kitchen remodel. Work was consistently late, of poor quality, and not as specified in drawings. This was a large job - more than 40 custom cabinets and drawers for the kitchen, new cabinetry for the pantry, and shelving custom fitted for an adjacent closet. 
    At every stage of our remodel Celtic was the weak link in the chain. They were weeks late getting the first cabinets to us, during which time our carpentry subcontractors cooled their heels with little to do (they actually swept our garage, they were so bored!). When the cabinets finally arrived there were consistent problems. The carpenters had to refit virtually every cabinet because the product is so poorly made. The shelving for the closet never did arrive. 
    The worst, though, was the pantry. The architect custom-designed this cabinetry to optimize the food storage containers we use. What we received had no relationship to the drawings. The vertical space between the drawers was off by several inches, with the result being an unusable top drawer in each of the three cabinet sections. Moreover, two of the three cabinets arrived with drawers that were too narrow for the boxes. The carpenters were able to mount them on the hardware, but there were gaps on the side - it looked sloppy and resulted in a substantial loss of storage space. This problem was compounded because the containers for which the drawers were designed won't fit in this space as well, meaning we either needed to change storage systems or lose even more storage space.
    In the case of all of the drawers in the pantry and the kitchen itself, the bottoms of the drawers were constructed of substandard material that flexes. We were unable to confirm the weight rating for this material, but it was clear that this material would not stand up to continued use for the storage of heavy items such as canisters of beans and other dry goods, let alone pots and pans. The pantry cabinetry that was removed featured hardware that was not as high quality as what the carpenters have installed (note: Celtic did not fabricate the hardware and we're happy with its quality), but the drawers that were removed, which were an off-the-shelf product, had very sturdy bottoms - in fact, our contractors commented on the weight of these drawers at demolition.
    The cabinets were supposed to arrive painted, but Celtic decided to deliver them unpainted and have them painted on site. The house was filled with toxic fumes from this process. 
    We attempted to resolve all of these issues through our general contractor, but Celtic stopped returning even his calls, though when he was still returning them he just kept telling the GC that he was very busy.
    Eventually, weeks later, the cabinet makers showed up to stick on little plastic dots that will keep the cabinet doors from banging when shut. I walked through the kitchen with the cabinet maker to point out the problems and ask when they were going to be fixed. First, he told me that there are no problems with any of the work. I asked about the fact that the pantry cabinets are all different widths - visibly different widths - none of which match the blueprints or the spaces into which they are to be inserted; his response was "that doesn't count" because he knew about it and was going to fix it. As the walkthrough continued, the cabinet maker continued to insist that everything was as it should be - the flexing drawer bottoms were fine, the unusable top drawers in the pantry were fine, the doors that were already warping weren't warping. He began to yell at me, then he stormed out. Thereafter, he refused to return, even though the job still wasn't complete. The general contractor confirmed that the cabinet maker had, in fact, quit.
    Although we were relieved to be rid of the cabinet maker, months passed and the kitchen wass still not finished. Another cabinet maker was finally brought onto the job. During his walkthrough of our (someday-it-will-once-again-be-a-) kitchen, it quickly became evident that we had only scratched the surface of the Celtic's substandard performance.  We learned that: The fronts of the installed cabinetry were too flimsy to hold knobs without first being reinforced. The closet shelving was never started. Various components were too deep, too shallow, misplaced, misinstalled, lacking in physical integrity...the list went on and on. The wrong hardware was used, and the larger drawers lacked bracing to prevent bowing.
    A month later we still didn't have a functioning kitchen, and on top of that we were still getting emails from the contractor saying things like: "[The new cabinet maker] will be taking a look at the remaining pieces for the vanity that Celtic made. Those pieces weren't made to the correct size, so [the new cabinet maker] will see what they can do to correct that mistake."
    Ultimately, the new cabinetmaker had to tear out the entire Celtic pantry and install a new one. The new pantry cabinetry fit the space properly without gaps or visible shims, the kitchen cabinets were reinforced, the warped doors replaced, the closet completed, the bathroom cabinet remade and reinstalled. I hope that others will learn from our story and stay far away from Celtic Custom Cabinets, for that way lies only heartache.
    p.s. We filed a complaint with the BBB. Celtic never responded.
    - Lisa F.
  • B
    Giorgi Bros
    We had a short lead time before we were expecting a guest to sleep on the new furniture. Our sales person was confident that they would be able to make the arrangements to meet our time restriction. We asked her to follow-up and give us an approximate date of delivery, which she failed to follow through with. We called them a day later and were told that our order had not even been entered yet. Given the tight turnaround we were concerned. We again asked for someone to follow-up and give us the approximate delivery date and again there was no follow-up. On my third follow-up I connected with someone who was able to give me a status of our order, and she kept me updated throughout the rest of the experience. The furniture was ultimately delivered more than one week ahead of our deadline. The delivery men assembled the bed frame for us and were quick and courteous. So, all in all, the transaction had a rough start, but the end result was good. My only caution for anyone intending to use them is that you need to be prepared to do your own follow-up. The level of service on the part of the sales personnel was a little wanting.
    - Tom B.
  • A
    Juniper Hill Furniture & Design Center
    Juniper Hill Furniture & Design Center is a really awesome interior design group that has a furniture store and interior service. There's also a fantastic woman who does framing there, like picture framing. I priced in San Francisco and I priced in Texas and I priced with Juniper Hill and Juniper Hill was the best price. I knew I was wanting to have two leather chairs made and they were about 20% better than I could find in San Francisco or Austin. Same thing, side by side comparison. I wanted two leather hickory chairs. I knew the manufacturer. I knew what I wanted. I knew everything. I had done all my research. Then I just priced it from three different prices to see what the variation of price would be. Juniper Hills were, by far, the most reasonable. I would think that custom work is always expensive. Somebody is going to look at it and go, "You paid what for that?" It's still because that's just what I want. They're a full service furniture/interior design shop. They got a fantastic selection in the store and in the catalog. They've got great fabrics. It's a very good place. It's not cheap. Those things always takes them but they keep me informed. It's custom work, so it's always going to take 8 to 10 weeks. So, it's not like you just go in there and pick it up. You can, but if you want something custom, you're going to have to wait.
    - Mary K.
  • A
    Books & Bookshelves
    This place is great.  I am glad they made it through the recession unlike most other stores (and I can see why).  They make their own furniture (basic stuff but nice) and its well made and affordable.  I bought a chair, a tv stand and asked them to make a table with specific dimensions and layout.  Found they are easy to work with and make a good product.  I will definitely use them in the future.
    - Jonathan M.
  • A
    Giorgi Bros
    I wanted a set of tall book cases for my home office, but didn't want to spend a lot of money. I went to 3 consigment shops and was disappointed to find the price to be $1000 per book case. I went to Giorgi Bros, and found that I could get new, solid wood book cases for $600 a piece. I was able to choose the trim, color, and details without any additional cost. I like that I can customize the piece, and I wanted it to match the desk I had purchased there a few years before. The sales person who helped me was very knowledgeable and walked me through the choices. We could see examples on the floor and not just from catalogs. That's really helpful because I just can't understand the detail from a picture or drawing in a catalog. I also like that they aren't on commission, so the sales people help each other, and take the time to go through the options,- they aren't rushing from customer to customer. The sales person who had helped me with the desk was able to look up the order, and find the stain number since the manufacturer no longer offered as a standard option, but would do it upon request. The book cases came when they said they would. They were built correctly, and had been customized as specified. The delivery people were very careful to avoid damage to the walls or the hard wood floors. They set them up quickly and efficiently. I have been to Giorgi Brothers a few times. The service has always been great, and the products are very high quality at a reasonable price.
    - Anne P.
  • A
    They have a good selection and their prices are reasonable. The staff is friendly and we had purchased things from them in the past. They work under high pressure and they are helpful. The price was good compared to other places which had similar stuff, but more expensive.
    - Collin P.
  • B
    The main downside to Arkitektura (aside from price!) is how long it takes for products to be delivered (in fairness, though, they are up front about this). We waited 6 months for the coffee table--which arrived with a manufacturing defect. Arkitektura replaced the defective table, but it took about a year to get the replacement (hand made in Italy). The chairs came in about 4 months, if I recall correctly, and they were in perfect condition.
    - Christopher E.
  • B
    Buying furniture is a tricky business, much like shopping for a car. You want something that looks swell and can last a while, but you don't want to get stuck with a lemon since you're shelling out the money. Evolution does a good job of displaying mid to higher end pieces, which become more palatable during their sales drives.
    - O C.
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Furniture Stores in San Francisco

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